Business Tech

Sometimes it's the little things that count.

The most prominent feature of Firefox 3.6 is Personas, which let you reskin the browser with thousands of different looks. But my single favorite change is a subtler change to the open-source browser's user interface.

Specifically, when you open a link in a new tab, it appears immediately to the right of the active tab. Before, the new tabs would appear to the far right of the strip of tabs.

Yup, that's it. For those of us who spend hours a day in a browser, though, the new tab behavior helps group related tasks together. I constantly shuffle among dozens of tabs, and the new approach automatically brings some organization to my cluttered life.

However, I know it's not everybody's favorite browser behavior. So along with explaining why I like it, I'll also take some potshots and share instructions on how to get the old way back.

Why it's better
The more things I do with a browser--and the number has increased steadily for years now--the more important it becomes to be able to find different tasks amid the chaos. Microsoft and Apple understand this, as evidenced by the new taskbar features in Windows 7 and dock expose in Mac OS X 10.6, aka Snow Leopard. Those features make it easier to pluck out the one window you need from among the many you may have open.

There's a pattern to how I spawn the dozens of tabs I use as a day progresses. On a variety of pages--Gmail, Google Reader, Yahoo Finance, somebody's blog post--I'll encounter a host of links to other pages. I'll middle-click my mouse button to open interesting pages as background tabs, then use Ctrl-Tab to switch to the new pages when I'm ready. I repeat this pattern many times a day.

With the old behavior, each tab appeared to the far right of the tab strip. That's fine when getting started, but when I've moved halfway across the list and want to open another batch, I want the new ones--call them children--to open next to their parent tab. When I go away and come back, or when I lose place juggling tasks, it's easier to find my bearings again.

It's like being in a library. When you're in the European history section, you don't want to find books on rewiring your house and on vegetarian cooking.

As a longtime Firefox user, I didn't realize tab positioning could be better. When I started using Google's Chrome, which introduced the new tab behavior to me, the scales were lifted from my eyes. I immediately could get to the next tab with a quick press of Ctrl-Tab on the keyboard rather than have to use the mouse to click over to the far end of the list. I use both browsers daily, but until the Firefox 3.6 beta arrived, the new-tab position had become a sore point for me when in Firefox.

The change is actually a big deal in a couple ways. First, even seemingly minor changes in software can be disruptive. Old habits die hard, and computer users wrestling with constant change can get angry when more is foisted upon them.

Second, though, browsers are assuming an ever greater role in what people do in their personal and professional lives, and keeping one's bearings is commensurately important. That's especially true for those people for whom a gaggle of browser tabs represents a collection of chores going on in parallel.

Internet Explorer 8 categorizes related tabs by color.

(Credit: Screenshot by Stephen Shankland/CNET)

How the competition handles it
Tabs are now universal among browsers, but new-tab behavior isn't. Firefox and Chrome handle it the way I like best, but how do others tackle the issue?

First, let's look at Internet Explorer 8. Microsoft showed it understands some of the challenges of tab management in its latest version of its browser by coloring child tabs the same hue as their parents, but I have a gripe with how it works. Specifically, although child tabs get the same color as their parents for easy grouping and arrive to the right, grandchild tabs are the same color as child tabs. Similarly, grandchild tabs appear to the far right of the whole group of child tabs.

In my mind, I consider grandchild tabs a separate group from the child tabs. But with IE, grandchildren get the same color and position treatment as children. The only way to get a new color is to start a fresh empty tab There's no easy way to give grandchildren a new color without causing some confusion, though--should the child be the same color as the original parent or change color to be grouped with the grandchildren?

Next is Opera, which gives users a choice. By default, it opens new tabs to the far right, which I don't like, but in the Advanced|Tabs section of the preferences dialog box, you can check "Open new tab next to active." Huzzah!

There's a subtle change here I don't care for, though. Tabs always appear immediately to the right of the active tab. I'd rather have all one tab's children appear in sequence to the right. For example, if a parent tab is in position 1, then the first child would be in position 2, the second in position 3, and the third in position 4. Opening three child tabs in Opera leaves the parent in position 1, the third child in position 2, the second child in position 3, and the first child in position 4.

Last, there's Safari. It does it the old way I loathe with no option to change. Too bad.

Firefox can show thumbnail previews of new tabs, but I find them hard to recognize in front of busy Web pages.

(Credit: Screenshot by Stephen Shankland/CNET)

Why it's not enough
Most browser makers are excited about the fact that their software is subsuming more and more computing tasks that previously ran on computer operating systems. But as browsers inherit this central importance, they also inherit some of the hassles.

The new tab positioning behavior in Firefox is a step in the right direction, but there's more that needs to be done. Moving from one tab to a related adjacent one, whether through a keyboard command or mouse clicking, is a minor change. But things get harder when you need to switch from one group of tabs to the next.

There's work under way here. Opera is perhaps the leader with the ability to show thumbnails as you use Ctrl-Tab to cycle your list of open tabs.

Firefox has been noodling with the approach too. It tried then dropped tab thumbnail previews earlier, but the technology is still present. Using the about:config system for tweaking the browser (more on this later), you can change the "browser.ctrlTab.previews" setting to "true."

But for reasons that aren't clear to me, I don't find this effective either in Firefox or Opera. Perhaps I haven't used it enough, or the thumbnails are too small to be immediately recognizable, or they're just hard to see against the noisy background. There's a good reason that Apple dims the background most of the way to black when using Expose.

Aero Peek in Windows 7 lets the task bar show a glimpse of Firefox and IE tabs.

(Credit: Screenshot by Seth Rosenblatt/CNET)

Windows itself is helping, too. The new taskbar in Windows 7 can show individual tabs, once browsers support the feature. It's in Internet Explorer 8, and it's in the new Firefox 3.6 beta.

Add-ons such as Firefox Showcase can further tweak Firefox. (Indeed, for a wealth of options, check Mashable's handy Firefox tab management guide.)

More interesting to me, though, is work under way to expand Firefox's "awesome bar" abilities. Today, typing in it opens Web pages and retrieves ones you've already visited or bookmarked. In the future, it could be able to move you to another open tab, too. I'm a keyboard guy, so particularly appreciate this idea.

You can get a taste of the idea now. If you've enabled the "browser.ctrlTab.previews" option, hitting Ctrl-Shift-Tab will not only show you thumbnail previews, but will put a cursor in a search box.

Typing the letters of the Web page name will winnow down the thumbnails. For example, typing "netap" will cull my open tabs so only Net Applications and NetApp show. If you have a bunch of similar tabs all open, this might not help much, of course.

However, the feature only works with the tabs of one browser window, so if you can't use it to search among other browser instances.

How to get the old way back
Perhaps I've convinced you that the new approach is better. But perhaps not--in which case I encourage you to share your thoughts in the comments so people will hear more than my opinion.

For those who don't like the new tab positions, you can revert to the old method.

To get the old style back for new tab position, use Firefox's about:config system.

(Credit: Screenshot by Stephen Shankland/CNET)

First type "about:config" in the Firefox address bar. You'll get a warning that you're tinkering with Firefox's innards and you should be careful, but this isn't brain surgery, so don't be frightened. Click the "I'll be careful, I promise" button, and you'll see a big list of all the browser settings that can be tweaked.

Next, in the text box labeled "Filter:", type "tabs.insertRelatedAfterCurrent"; you should see just one entry below. In the column marked "Value," double-click on the word "true" to change it to "false." You're done.

But I'd encourage you to at least give the new way a try. If you don't like it, you can always change back.

The World Wide Web Consortium has published a draft of an interface that browsers can use to manipulate files better, one of a series of steps aimed at gradually improving the sophistication and polish of Web site interfaces.

The draft File API (application programming interface) defines a number of ways that browsers and Web sites can handle files better. One big part of it: being able to select multiple files for upload, such as on photo-sharing sites or Web-based e-mail, a task that often relies on Adobe Systems' Flash today.

But there are other aspects, too. For example, the Files interface governs the use of "blobs," or packages of raw binary data such as video files. Google has touted blobs for its Gears browser plug-in as a way to divide large videos into small chunks so that uploads can be more easily resumed if a network problem interrupts the process.

Another benefit: files are handled asynchronously, which means the browser won't freeze up while a file is being uploaded or otherwise handled, and the browser reports progress on file transfers.

The technology is one example of work to transform the Web into a better foundation for interactive applications, a move that usurps some power from computer operating systems such as Windows and that's embodied most boldly in Google's Chrome OS project.

Here's one example of use of the Files interface provided by Mike Smith, who works for the W3C on matters relating to HTML--Hypertext Markup Language, the language used to describe Web pages:

A user uses a Web-based application for reading and sending e-mail. She wants to attach multiple files to particular messages. The Web application provides an user interface that allows her to select multiple files to attach at the same time. After she selects the files, they are uploaded to the Web application asynchronously, allowing the user to perform other actions while they are uploading (for example, finishing the rest of the message she was composing before you added the file attachments). As the attachments are uploaded, the Web applications shows progress bars to indicate how much of the contents of the files have uploaded thus far.

The interface can work in conjunction with various standards including the drag-and-drop support in the HTML 5 now under development and the Web Workers technology that lets browsers better perform multiple operations simultaneously.

The interface also can help Web applications process the contents of files. For example, Smith describes a lyrics finder:

A user has on her local file system a playlist file from her favorite desktop music player. The playlist contains a list of song titles and information, and she wants to be able to easily fetch the lyrics for particular songs without needing to manually search for the lyrics on the Web. So a site can provide a Web-based application that allows her to upload her playlist. The Web application then parses the file and then presents a user interface to her, show in the contents of the file as a hyperlinked, sortable list. She can then retrieve the lyrics for any given song just by clicking on a particular song title.

Arun Ranganathan, Mozilla's standards evangelist and chairman of the WebGL working group, wrote the specification, according to Chris Blizzard, Mozilla's director of developer relations.

Standards for the Web are advancing rapidly with W3C representatives including Microsoft working in conjunction with a parallel effort, WHATWG. New standards require actual implementation in browsers before they are accepted as finished, a fact that can lead to some chaos but that helps ensure the new ideas are tested in the real world.

Firefox 3.6, in beta testing now, will support most of the Files API, according to Blizzard.

With Internet Explorer 9, Microsoft showed Wednesday it's trying to retake the browser initiative.

IE remains the Net's dominant browser. But perversely, it became something of a technology underdog after Microsoft vanquished Netscape in the browser wars of the 1990s and scaled back its browser effort.

That left an opportunity for rivals to blossom--most notably Firefox, which now is used by a quarter of Web surfers, but also Apple's Safari, which now runs on Windows as well as Mac OS X, and Google's Chrome, which aims to make the Web faster and a better foundation for applications.

Microsoft has been pouring resources back into the IE effort, though, and at its Professional Developers Conference in Los Angeles, some fruits of that labor were on display. In particular, Windows unit president Steven Sinofsky showed off IE 9's new hardware-accelerated text and graphics.

The acceleration feature takes advantage of hitherto untapped computing power in a way that's more useful than other browser-boosting technology--Google's Native Client to directly employ PC's processor and Mozilla's WebGL for accelerated 3D graphics, for example--according to Dean Hachamovitch, general manager of Internet Explorer.

"This is a direct improvement to everybody's usage of the Web on a daily basis," Hachamovitch said in an interview after Sinofsky's speech. "Web developers are doing what they did before, only now they can tap directly into a PC's graphics hardware to make their text work better and graphics work better."

Compuware announced Monday that it has completed the buyout of Web optimization company Gomez, bringing aboard the acquired firm's 272 employees into a new Web Performance division.

As an application and testing firm, Compuware provides enterprise customers with tools to optimize the performance of their server-based applications. Gomez helps its customers monitor and manage the performance of their Web sites and Web-based applications.

Compuware believes that the addition of Gomez, first announced in October, will allow it to provide a wider range of services to help customers test and optimize both in-house and Internet-based applications.

The deal has also garnered praise from some industry analysts. A recent IDC report "Compuware Expands SaaS Portfolio With Gomez Acquisition" sees the Gomez/Compuware marriage as a good match with plenty of upside.

"We're thrilled to welcome the Gomez team to Compuware," said Compuware President and Chief Operating Officer Bob Paul in a statement. "Together, Compuware and Gomez will--through a solution that features rapid time-to-value, ease of use and real-time answers--give IT and business executives the optimal application performance they need to drive brand image, customer loyalty and revenue."

Compuware said it will keep the Gomez brand, technology, and business model but look to integrate its new purchase in such areas as sales and marketing. Gomez CEO Jaime Ellertson will remain and serve as president of Gomez, the Web Performance division of Compuware.

Compuware expects the acquisition to add to operations this year.

In the battle for supremacy among the software industry's Big Four, Cisco may be placing the biggest bets and angling for the biggest returns. Some still think of Cisco as a networking hardware vendor, but hardware is simply Cisco's beachhead into others' turf, similar to how Microsoft (desktop), Oracle (database), and IBM (everything) are using core strengths to move into adjacent markets.

If anyone needed further confirmation of Cisco's software aspirations, its forays into Linux offer a strong hint.

In what might have looked like a publicity stunt around a $100,000 prize for Linux developers, Cisco's Linux development contest was actually a major clue as to just how serious it is about becoming a leading server vendor with a global development community--and soon.

Today, Cisco announced the winners of its "Think Inside the Box" contest. The three winning applications are very interesting, but the bigger story here is what Cisco's contest just demonstrated:

Most of Cisco's 7 million installed Integrated Services Routers (ISRs) are now servers, for all intents and purposes.

The contest proved that server-side Linux developers who know C/C++, Java, or Python can now write applications to Cisco routers with little or no knowledge of routers. (Remember: the finalists only had 90 days to write their applications).

That's a development community of millions, folks. Overnight.

Still think Cisco is a hardware company? By fostering a developer ecosystem around its core router family of products, Cisco just made its hardware solutions much more valuable to its customers (and increased the stickiness of its customer relationships), and turned its routers into a big target development platform for developers.

I wrote about Cisco's contest last June as Cisco's way of paying developers to stick a finger in the Microsoft eye with a $100,000 bounty for writing Linux-based applications for its AXP (Application Extension Platform).

I clearly underestimated Cisco's ambitions.

This is doubly clear when correlated with another Cisco announcement this week about its new and expanded Cisco Developer Network, which SearchNetworking covered.

Cisco is serious about software and fostering a global developer community. As I argued in my "Software's Big Four" blog, each of these companies is entering new markets from incumbent positions of strength, unlike HP and SAP (which both have big software businesses), which are largely sticking to existing businesses.

Millions of Cisco routers already sit in data centers and branch offices around the world. They consume less power than servers. They have a smaller footprint. They're more secure. And they enable a class of applications that Cisco calls "network-aware." Just slot in an AXP blade hosting an application.

Basically routers are much smarter now, and with the right applications can be used to take control of your phones at night to monitor for burglars; manage HVAC, water, and power in your office; deliver advertising in your retail store; and much, much more.

There are two things Cisco still lacks, however, in order to make an unimpeachable bid for developers. First, it needs to move off Broadcom chips for its ISRs and add x86 chips to the mix, something that I'm hearing rumblings may well be on the way.

Second, as impressive as Cisco's outreach to Linux developers has been, the company also needs to support Microsoft's .Net/Windows developers. It's too big a market to ignore.

If Cisco can deliver on x86 and to Microsoft developers--and I think it just might--Cisco will have opened its router (server) family to an even larger development community than the already large Linux market, further blurring the distinction between routers and general-purpose servers.

The result? A formidable software company that sprouted out of a dominant hardware company. How would Oracle, Microsoft, and IBM react?

Follow me on Twitter @mjasay.

Query: Who makes the Apple-branded chip in the iPhone? Answer: Samsung. This nontrivial detail translated into smartphone chip market share gains for Samsung in the second quarter, according to iSuppli.

Apple iPhone market share gains drove Samsung chip rise.

(Credit: Apple)

The iPhone, largely due to the popularity of the 3GS model, accounted for 13.9 percent of global smartphone shipments in the second quarter, up from 10.1 percent in the first quarter, according to iSuppli. As a result, Samsung accounted for 15.9 percent of global revenue from sales of standalone applications processors. An applications processor is roughly analogous to the main Intel or Advanced Micro Devices processor in a PC: it is basically the brains of a smartphone.

Samsung's market share was up nearly 1 percent from the first quarter, iSuppli said, though it still trailed No. 1 supplier Texas Instruments. iSuppli defines a "standalone" applications processor as digital signal- or logic-based processors not integrated with the digital baseband function.

"Since the introduction of the first (iPhone) in January 2007, Samsung has occupied the key applications processor slot in Apple's iPhone line," Francis Sideco, principal analyst of wireless communications for iSuppli, said in a statement. "With the new 3GS model allowing the iPhone to gain share in the smartphone market, Samsung also is claiming a larger portion of standalone applications processor shipments."

As with previous iPhone models, the 3GS--introduced in June--integrates a Samsung processor based on the ARM architecture. The processor accounted for $14.46, or 8.4 percent, of the materials cost of the iPhone 3GS based on pricing in late June, iSuppli said.

"The partnership between Apple and Samsung on the applications processor in the iPhone has been a major coup for Samsung, establishing it as a player in the market and allowing it to challenge the incumbent leader, Texas Instruments," Sideco said.

The big question, however, is how long a good thing will last for Samsung. Sideco added that "there is a lot of speculation as to whether Apple's acquisition of PA Semi will change the parameters of this partnership." Apple announced its purchase of PA Semi in March 2008.

One of the most rapidly circulating rumors has Apple using a PA Semi design in the upcoming Apple tablet. The latest word is that the screen size is about 10 inches diagonally, meaning that a tablet will require more processor and graphics horsepower than a smaller device like the iPhone.

Although Texas Instruments lost some share to Samsung in the second quarter, the U.S. chip giant retained its dominant position in the market, with a share of 24.4 percent. "Texas Instruments continues to lead the market on the strength of its Open Multimedia Application Platform (OMAP) line of applications processors," Sideco said.

NetSuite on Thursday unveiled its SuiteCloud Ecosystem, expanding its on-demand enterprise software service to include cloud computing.

The company, which hosts enterprise software on demand, is branching out to allow customers the ability to push their core operations into the clouds.

As part of its SuiteCloud Ecosystem, NetSuite is launching a developer program, SuiteCloud Developer Network, and an online cloud-computing application marketplace, SuiteApp.com.

The SuiteCloud platform will be built on core NetSuite enterprise resource management (ERP) software, as well as its customer relationship management (CRM) and e-commerce offerings.

NetSuite is delving into cloud computing at a time when this relatively new industry is coming to grips with its own definition and purpose.

Spring has come early at Salesforce.com.

The hosted enterprise-applications company on Tuesday unveiled Salesforce CRM Spring '09, offering up such customer relationship management features as content assembly, content delivery, content tracking, and "Opportunity Genius."

Opportunity Genius aims to connect a company's sales representatives who are working on similar deals.

Salesforce has also added three content features to its CRM Spring '09, one designed to let people create new sales and marketing materials by bringing together a variety of existing presentations from across a company.

CRM Spring '09 also adds a feature that enables sales representatives to send presentation packages as a collections of URL links, rather than a large attachment for download. Via the hyperlinks, companies can track actions taken with the links, such as who viewed the materials and the amount of time spent viewing the content.

Oracle has sliced approximately 500 positions from its sales and consulting staff businesses in North America, according to a report in The Wall Street Journal.

The positions, which would account for less than 2 percent of Oracle's North American workforce as of November, were cut on Friday, according to the Journal.

Oracle's reported layoffs come at a time when a number of companies across all industry sectors are slashing their workforce by double digits as the economy languishes in a recession.

And while other companies are making staff cuts amid steep declines in their revenues and earnings, Oracle's last quarterly report in November posted a 6 percent increase in second-quarter revenues and a modest 1 percent decline in net profits.

Oracle declined comment on the reported layoffs.