September 22, 2008 1:35 PM PDT

Bank of America site goes down

by Elinor Mills
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The Web site for Bank of America was down on Monday for some customers, a spokeswoman for the bank said.

Tara Burke cited "temporary systems issues" and declined to say what the cause was or whether it was related to Bank of America's proposed purchase of Merrill Lynch or other recent turmoil on Wall Street.

"We've had sporadic interruption of online banking service. It doesn't impact customer information, just the ability to access it," she said. "We are continuing to correct the error. The site should return shortly."

The site had been down for several hours as of midday Pacific time, according to Burke.

One colleague, who made it only halfway through logging in to the Bank of America site before it timed out, got an e-mail a short time later with the subject line: "Remember how convenient it is to bank online?" The e-mail provided instructions for how to reset the password if you have had problems logging in because you forgot your online ID or password.

It's unclear if the e-mail is an unfortunate auto response to the temporary site outage or if it is just really bad timing.

Elinor Mills covers Internet security and privacy. She joined CNET News in 2005 after working as a foreign correspondent for Reuters in Portugal and writing for The Industry Standard, the IDG News Service, and the Associated Press. E-mail Elinor.
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by vaeyn September 22, 2008 2:11 PM PDT
Ah, so that's why I cannot do any of my banking. Bah, I'm too lazy to go get my cell in the other room to call..
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by winimow September 22, 2008 2:13 PM PDT
i've been trying the whole morning. what's up with this? i need to do some online bill pay..
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by tractorpuller01 September 22, 2008 2:15 PM PDT
The site is still down in Madison Ct. at 5:15 pm Monday 9/22/08 DST.
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by TXtrailer September 22, 2008 2:25 PM PDT
I put off my banking until today and now I can't access bBillPay. Entire site is now down. Has been out all day. I called tech support early a.m. and was told they are working on it. I have credit cards, IRA, Money Market, saving, and checking accounts that I am going to transfer out of to my little local bank that's been here forever and was one of the few banks to not close during the run on banks in start of the depression. Check it out. Eagle Bank, Jarrell ,TX I was with Nations before B of A bought them out. Same account , same account number for 20 years. They bend over backwards wanting me to do everything online. NO MORE!!!! **%# B of A
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by TXtrailer September 22, 2008 2:26 PM PDT
I put off my banking until today and now I can't access bBillPay. Entire site is now down. Has been out all day. I called tech support early a.m. and was told they are working on it. I have credit cards, IRA, Money Market, saving, and checking accounts that I am going to transfer out of to my little local bank that's been here forever and was one of the few banks to not close during the run on banks in start of the depression. Check it out. Eagle Bank, Jarrell ,TX I was with Nations before B of A bought them out. Same account , same account number for 20 years. They bend over backwards wanting me to do everything online. NO MORE!!!! **%# B of A
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by bankofgastapo September 22, 2008 2:27 PM PDT
so can i charge them 35 bucks like they would me if this happened. Bank of rip you off is more like it.
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by TXtrailer September 22, 2008 2:27 PM PDT
I put off my banking until today and now I can't access bBillPay. Entire site is now down. Has been out all day. I called tech support early a.m. and was told they are working on it. I have credit cards, IRA, Money Market, saving, and checking accounts that I am going to transfer out of to my little local bank that's been here forever and was one of the few banks to not close during the run on banks in start of the depression. Check it out. Eagle Bank, Jarrell ,TX I was with Nations before B of A bought them out. Same account , same account number for 20 years. They bend over backwards wanting me to do everything online. NO MORE!!!! **%# B of A
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by sythara September 22, 2008 2:36 PM PDT
Wow, a site goes down for one day and everyone flips.

If you don't like the bank, quit and get a new one. Oh and I got news for you, technology is inheritly(sp?) unreliable. Always account for system downtime, internet connection failure, etc when relying on technology to do things for you.

I swear, in the modern redbull generation everyone wants instant gratification.

p.s. if you're not one of the people who flips out over every small "@#$% hitting the fan" scenario, disregard my remarks.
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by fyshdoc September 22, 2008 2:43 PM PDT
i'm scared
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by flyloc2 September 22, 2008 3:41 PM PDT
This happened to me last week, so this problem has been an issue for a while now. I had to reset my password early last week.
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by flyloc2 September 22, 2008 3:41 PM PDT
This happened to me last week, so this problem has been an issue for a while now. I had to reset my password early last week.
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by danws September 22, 2008 4:36 PM PDT
Poor timing, to say the least. I suggest a "Tony S" - bury your stash in the yard and hope the worms don't get it.
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