Apple

Apple on Sunday apologized to customers amid reports of shipping delays of its recently introduced iMac computer.

(Credit: Apple)

"The new iMac has been a huge hit and we are working hard to fulfill orders as quickly as possible," an Apple spokesperson told CNET. "We apologize for any inconvenience or delay this may cause our customers."

Apple declined to comment on what's causing the delay, or if it's the display problems that have been widely reported in the last week. A support thread on Apple's Web site has 81 pages of comments and complaints from users with various iMac display issues.

Computerworld is reporting on a new Web site that has been setup by Web designer Scott Pronych to track the problems of the 27-inch iMac. The Web site tracks problems from flickering displays to hard drive failures and even has a category for those with no issues.

Pronych also has a Flash testing application on the site, allowing users to independently test their displays to see if there is a problem.

Currently, Apple's online store lists shipping times of two weeks for both 27-inch iMac models. The two 21-inch models ship within 24 hours. Online retailer MacMall appears to be out of 27-inch models, with a message to call for shipping dates. The 21-inch model at MacMall ships with next day shipping.

Apple did not say when iMac shipments would return to normal.

Apple products have topped the list of the most popular computers sold in U.S retail in October, an analyst for market research firm NPD Group told CNET on Friday.

(Credit: Apple)

The recently introduced 21-inch iMac was the top-selling desktop for the month, Stephen Baker, NPD's vice president of industry analysis, said in an interview. Apple's high-end iMac 27-inch model took the No. 3 spot in the desktop category, he said.

"Apple gets a bounce whenever they come out with new computers," Baker said. "For the most part, October was a down month on the Windows side because [PC manufacturers] were working through inventory before the Windows 7 launch."

The company also took the top spot in the notebook category in October, with the $1,199 MacBook Pro, Baker said. Overall, Apple took 4 out of the top 10 positions for notebooks in U.S. retail for the month, according to Baker. In addition to the top-seeded MacBook Pro, Apple also secured the 8, 9, and 10 positions.

"[The $1,199 MacBook Pro has] always been a great seller," Baker said. "It's priced pretty aggressively for Apple, but to some extent, it also benefited from the same slowdown on the Windows side."

NPD has not released an official report on the sales data, and Baker declined to give CNET a rundown of the other computers in NPD's top-10 lists for desktop and notebook retail sales in the United States in October. It is important to note that while the NPD data includes online and retail stores, it does not factor in direct sales.

Sales of computers in October were obviously very good for Apple, but Baker doesn't feel that the so-called "halo effect" from the iPhone or iPod is what is driving sales. Rather, he points to the overall consumer experience.

"Over past few years, Apple has continued to gain share in the market, and there are a lot of ways to explain that," Baker said. "It could be the stores, the computers themselves, the iPod, or iPhone. I think it's a combination of all those things."

(Credit: CNET)

Last month we blogged about a bug marring Flash playback on the latest 27-inch Apple iMacs. Users on several Web sites, including the Apple Discussion Threads, noticed a problem with the Flash player that caused choppy audio and video playback, but it appears that the newest Mac OS X v10.6.2 update fixes the issue that was apparently caused by a conflict with the Airport driver.

According to Apple, the update "addresses video playback and performance issues for iMac (21.5-inch, late 2009) and iMac (27-inch, late 2009) computers that may occur in some situations while AirPort is turned on." Since our own 27-inch iMac also experienced slow Flash streaming and intermittent sound hiccups with the AirPort turned on, we downloaded the 10.6.2 update and left it to sleep overnight.

Prior to the update, the Flash Player consumed 114.4 percent of system resources, but 24 hours after the update we're happy to report 26.8 percent usage in the activity monitor and smooth performance across all popular streaming video Web sites like YouTube, Hulu, etc.

Much thanks to the Apple Forums and Apple itself for quickly addressing the needs of its community. If you haven't updated yet, simply choose Software Update from the Apple menu to install OS X v10.6.2.

(Credit: CNET)

After reading Engadget's report citing recent complaints about Flash video playback mucking up system resources on the latest 27-inch Apple iMacs, we decided to test out the claims using our own system. Users on the Apple Discussion threads noticed a bug in the Flash Player that bogs down CPU processes, resulting in choppy audio and video playback.

We visited several sites with heavy streaming video content like Hulu, YouTube, and the Break Media Network, and experienced similar issues: popping sounds and jerky video rendering the content unwatchable on several accounts. Like many of the users in the Apple thread, we called up the Activity Monitor and saw that the Flash Player demanded a surprising 114.4 percent of the iMac's CPU processes.

We were able to temporarily fix the problem by putting the computer to sleep and waking it up, but some people are speculating that a hardware malfunction could be to blame. We've also tried to contact Apple for official word, but our messages have been as yet unreturned.

If you're experiencing similar problems, we'd like to hear about it--leave a comment and let us know the issue and what you did to fix it.

Update (2:30pm PT): We've obtained review samples of the new iMac, MacBook, and Magic Mouse released today. Follow-up coverage--including hands-on impressions and videos--is included below.

First impressions of Apple's new 27-inch iMac [includes video]

Hands-on with the new Apple MacBook [includes video]

Hands-off analysis of Apple's new Mac Minis

First Look: Apple conjures up Magic Mouse with a dose of multi-touch

Apple Time Capsule, Airport Extreme receive small (possibly significant) upgrades

Original story follows.

Apple revamped its desktop and laptop lines Tuesday, dramatically redesigning the iMac all-in-one and MacBook laptop, and also adding a few updates to its Mac Mini line of small-scale desktops. It also introduced a handful of updated peripherals, with a multitouch mouse bringing the most thorough changes.

Apple's redesigned iMac echoes the MacBook Pro.

(Credit: Apple)

New iMacs
The biggest news Tuesday will be the new iMacs, which move from aluminum and polycarbon design to aluminum and edge-to-edge glass, mirroring the look of Apple's line of MacBook Pro laptops. The new iMac will come in 21.5 (1,920x1,080) and 27-inch (2,560x1,440) models, each with a 16:9 aspect ratio.

Starting price for the 21.5-inch model is $1,199, with the 27-incher beginning at $1,699. Apple will also offer step-up models for each screen size, coming in at $1,499 for the beefier 21.5-inch model, and $1,999 for the higher-end 27-inch iMac.

As for specs, Apple has mostly opted for raw speed over adding more processing cores. All but the $1,999 iMac come with Intel Core 2 Duo chips, but the CPU speed in the lowest model now starts at 3.06GHz. That used to be the fastest chip available in Apple's previous highest-end iMac. The one exception is the $1,999 iMac, which starts with Intel's most recent quad-core chip, the core i5 at 2.66GHz, and upgrade options for that model go all the way to the even faster Core i7 at 2.8GHz.

Other new iMac features are relatively straightforward for the systems themselves. There's no Blu-ray option, as was rumored, but you do get an SD Card slot on all new iMacs. The 27-inch version also lets you use its mini-Display Port input as a video input (via a dongle from Belkin), which means you can use the larger iMac as a second monitor. The GeForce 9400M remains the standard graphics chip, with upgrades available to Radeon HD 4670 and Radeon HD 4870 chips. Storage options go as high as 2TB on the 27-inchers.

Gallery: Apple's new 27-inch iMac

13-inch Unibody Polycarbonate MacBook
Apple has also revamped its best-selling laptop, the 13-inch MacBook. The new version retains the white polycarbonate look, as well as the $999 price.

Apple seems to be looking forward to the launch of Windows 7 almost as much as Microsoft, but for very different reasons.

(Credit: Apple)

While Microsoft may see Windows 7 as a way out of the failure of Vista, Apple plans to take advantage of the launch by catering to the customers who are fed up with the Windows user experience and want to make a change.

"Users are really growing tired of Windows and the headaches it brings," said Brian Croll, Apple's vice president of Mac OS X worldwide product marketing. "We've seen this with Vista, XP, and the other Windows operating systems going all the way back."

While Apple clearly believes Mac OS X Snow Leopard is a superior operating system, the company doesn't believe it comes down to a comparison of the latest releases that will make the difference. Apple believes that for a lot of users it is an accumulation of issues.

The latest issue will be the amount of work that Windows XP users have to go through to upgrade to Windows 7. The need to erase the hard drive, install Windows 7, re-install applications, and update everything may be too much for some users to handle.

"We think a lot of folks will look at that as the straw that broke the camels back," Croll said. "People are tired of the headaches with Windows and this is another great excuse for people to check out the Mac."

Apple is also betting that many XP users who will have to upgrade their computers in order to run Windows 7 will instead choose to check out a Mac. But the cost of the new computer isn't the only thing users have to look forward to; there's also the software price tag.

For many consumers, Apple feels it has that covered too, especially with iLife, its suite of applications that includes iPhoto, iMovie, GarageBand, iWeb, and iDVD. iLife is included for free with every Mac.

"That's huge. It's a key part," Croll said. "You have the entire software environment, and you have iLife built-in. Everything you need is right there. With Windows 7 there is a lot of assembly required and even after that, it doesn't compare with what you get in iLife."

Apple declined to say if it was planning any price cuts, TV commercials, or special events at the its retail stores to welcome potential Windows 7 users.

"There's not going to be a lot of change in the Windows world," Croll said. "At the end of the day it's still Windows."

New evidence from Apple resellers suggest that updated Macs are on the horizon, according to a report from AppleInsider.

(Credit: Apple)

Apple resellers are reporting shortages of both Mac mini models coming from Apple. The company also reportedly issued an advisory earlier this week to its own retail stores that the Mac mini models and all four iMac models would not be restocked.

Reports surfaced in late September suggesting a new iMac with a thinner enclosure and possibly a Blu-ray optical drive is ready to be rolled out by Apple before the end of the year.

The wait time for Apple authorized resellers to get a Mac mini is currently two to three weeks, while the Apple online store lists the wait time as one to three business days. Having to wait one to three days for a computer may not seem that long, but all other systems on the online store ship within 24 hours.

Apple's MacBook could also be in line for an update before the end of the year. While the new models are thought to be similar to the existing MacBook, the update would most likely include processor and hard drive capacity updates.

The timing of the new Mac models makes a lot of sense. With the busiest shopping period of the year fast approaching, Apple is already set for iPods. The release of new Macs now would round out the offerings for the holidays.

Apple may be ready to introduce a new line of iMac all-in-one desktop computers before the end of year, according to a new report on AppleInsider.

Citing "people familiar" with Apple's plans, AppleInsider said the new iMacs got the go-ahead in early September and have been in production for the past couple of weeks.

(Credit: Apple)

In addition to a new thinner enclosure, the new iMac line is rumored to possibly include a Blu-ray optical drive. This would mark the first time Apple would include a Blu-ray drive in one of its desktop or portable computers.

Based on previous updates from Apple, it's reasonable to expect the company to also include faster processors, perhaps newer graphics cards, and increased hard drive capacity. Current models feature processors ranging from 2.66GHz Intel Core 2 Duo to 3.06GHz Intel Core 2 Duo.

Hard drive capacities go from 320GB on the low-end model to 1TB on the high end.

Apple also usually keeps the prices of its updated machines pretty close to the previous ones, although they have reduced prices on occasion. Current prices range from $1,199 to $2,199.

It's been a busy day for Apple.

In addition to quietly updating the consumer-friendly MacBook, Apple on Wednesday also launched an iPod promotion targeted to students.

The iPod Touch

(Credit: CNET)

With the promotion, students, faculty, or staff members can buy a MacBook, MacBook Pro, MacBook Air, or iMac and get a free iPod Touch. Of course, students and educators can also see if they qualify for additional savings through Apple's education store.

There is a bit of a catch. You have to buy the iPod Touch at the same time as the Mac to qualify for a rebate. After the purchase, you fill out the rebate online and wait for the money from Apple.

To qualify you have to be a student or employee of any K-12 or higher-education institution. Parents of a higher-education student are also eligible for the program. Full details are available from Apple's Web site. The promotion ends September 8. Rebates must be submitted by October 9.

Apple has a long history of offering its education customers discounts and incentives when they head back to school. However, this year is a bit different because many students haven't even left school yet.

Typically, Apple starts this type of promotion in the summer and ends it in September. The earlier start date may be a way for the company to try to boost Mac sales over the summer.