Apple's recently released iPhone 3GS pulled out a victory in Consumer Reports' latest smartphone showdown.
(Credit:
Apple)
In handing the iPhone the top spot in this year's smartphone list, Consumer Reports on Wednesday praised the iPhone 3GS for its "superior display, reinforced by top-notch multimedia, navigation, Web browsing, and battery life." However, the iPhone didn't win in all of the categories.
Consumer Reports gave high marks to the Palm Pre and BlackBerry for their messaging functionality. The organization also praised the Pre as a "superior multitasker" for its "deck-of-cards handling of multiple applications."
In light of the changing features and needs of the smartphone category, Consumer Reports changed some of the criteria for this year's showdown. The changes helped some older phones--like the iPhone 3G--move up in the rankings, while other phones--like the Samsung Blackjack II and BlackBerry Pearl Flip--dropped due to the changes.
Changes include putting more emphasis on things like the display, navigation, multimedia, and messaging, while putting less of an emphasis on features such as talk time and voice quality.
It's unclear how the iPhone 3GS would have rated, had MMS messaging been available from AT&T at the time of the tests. AT&T said functionality would be available sometime this summer.
The full report is available to Consumer Reports subscribers.
Apple has the best technical support in the PC industry, according to the most recent issue of Consumer Reports.
An Apple customer gets some help at the Genius Bar inside a store in New York City.
(Credit: Caroline McCarthy/CNET News.com)The venerable magazine surveyed its readers to gather their experiences with technical support for personal computing, and Apple's organization far outpaced its rivals in the PC industry. Readers assigned the company a score of 83 for its notebook technical support, which translates to "very satisfied" on Consumer Reports' rating scale. You have to be a Consumer Reports subscriber if you want to access the articles and graphs on its Web site.
Lenovo and Dell ranked second and third, respectively, with scores of 66 and 60, or "fairly well satisfied." Hewlett-Packard, the current leader in the PC market, received the lowest score and the worst rating for its technical support staffers. Apple also led the desktop technical support pack with a score of 81, trailed by Dell and Gateway with scores below 60.
Apple has also ranked well on the University of Michigan's American Customer Satisfaction Index, a yearly measure of consumer taste in various brands. The company solves problems quickly, especially for customers who take their Mac to one of the company's retail stores for service. But if you don't live near an Apple Store, the company offers the shortest amount of free telephone support of any of the PC companies.
When it comes to the number of problems that appear, Apple's record wasn't as stellar. The company was ranked last in the number of defects that cropped up in its notebooks between 2003 and 2007, although the margin of error in that survey meant that all the surveyed manufacturers essentially tied with defects found in between 20 percent and 23 percent of their notebooks.
But Apple did much better in desktops, leading the pack with the fewest defects reported between 2003 and 2007. And since customers respond well to companies that can quickly fix the inevitable problems that crop up in PCs and consumer electronics, Apple's surging Mac sales might have something to do with its support.
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