June 20, 2006 5:09 PM PDT

ZoneAlarm glitches hit Eudora, McAfee users

Zone Labs has fixed a bug in a recent upgrade to its security software that is causing trouble for some Eudora and McAfee users.

The problems relate to ZoneAlarm 6.5 products released last week, the company said Tuesday. One glitch means the software won't install alongside McAfee antivirus products, while another interferes with date and time stamps in Qualcomm's Eudora e-mail client. Users had complained about the issues in Zone Labs' forums, a representative for the San Francisco-based security software maker said

All English-language versions of the products are affected. Zone Labs, part of Check Point Software Technologies, on Tuesday released software updates for all its ZoneAlarm products to address the problems.

"The update is live on the Web site," the Zone Labs representative said. "It will also be pushed out to existing customers--if they have automatic updates--in a rolling release schedule."

The conflict with the McAfee software was caused by a security feature in the ZoneAlarm products, the representative said. Installation is halted by a protection mechanism that kicks in when a known incompatibility exists between ZoneAlarm and another software program. "In this case, this was in error, as no incompatibility exists," the Zone Labs representative said.

People who don't have automatic updates can download the latest version of ZoneAlarm products from Zone Labs' Web site. The 6.5 versions includes some innovative features, including some that promise to help protect people against identity fraud on the Internet as well as offline.

See more CNET content tagged:
Zone Labs Inc., Check Point Software Technologies Ltd., Eudora, ZoneAlarm, McAfee Antivirus

4 comments

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This Is The Second Patch To 6.5
I had to install a post-6.5 patched version last week on 6/15 to fix a problem with Zones defintion updates. The antivirus defs were not being updated properly (even a manual update failed). The spyware def updates worked correctly. Today's release is now the second post 6.5 "patch". I am very glad I did not roll 6.5 out to my user base yet.
Posted by Stating (869 comments )
Reply Link Flag
Personal Firewall
Firewalls are reall essential if you're using Cable or a DSL connection. If you need Personal Firewalls
<a class="jive-link-external" href="http://www.glass.in/personal_firewalls.cfm?nft=1&#38;t=5&#38;p=1" target="_newWindow">http://www.glass.in/personal_firewalls.cfm?nft=1&#38;t=5&#38;p=1</a>
Posted by 206538395198018178908092208948 (141 comments )
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ZA
Actually, I havent' been affected by the ZA updates at all. Of course, I don't use McAfee Antivirus--too much of a memory hog, I use AVG which works really well.

Zone Labs better get their act together, they don't want to have a daily fix like IE going on! LOL!
Posted by pentium4forever (192 comments )
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ZA 6.5 - many issues
I have been a loyal Zone Alarm user for years. Last year I abandoned Norton (after many years) for Zone Alarm Security Suite, System Mechanic 6 and Perfect Disk Live.

I find all of these choices to be superior to Norton in almost every way, but I am disappointed in ZA in how it acts with other apps - and their apparent inability or unwillingness to fix it.

I have had conflicts with Perfect Disk and Microsoft Update since ZA 6.1. None of these have been resolved by ZoneLabs. There are workarounds which are a short-term fix at best.

If ZA wants to predominate in the security field, it better figure out better how to play well with others. You can have the best app in the world, but if it doesn't work with others and doesn't care, it will fail. Zone Alarm support sucks - get a clue.

I have two currently working identified issues with ZA - it stops Microsoft Update (bad bad) and it prevents Perfect Disk from doing offline NTFS defrag.

Perfect Disk has a workaround which works, Microsoft currently suggests shutting down your ZA firewall (GREAT IDEA) - although I have discovered that turning off "cookie control" in ZA works.

Why am I paying for this grief? If Microsoft's combined solution works, I will be a customer when my ZA license expires - if not before.
Posted by arthro (1 comment )
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