September 7, 2007 10:00 AM PDT
Week in review: Apple of my ire
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But this week's news wasn't just about the shiny new iPods and related features CEO Steve Jobs introduced in his polished presentation at San Francisco's Moscone Center. It was about the huge price cut Jobs announced for the 8GB iPhone--from $599 to $399, and the resulting anger expressed by those loyal fans who were first to buy the product at the higher price point.
Following the uproar from customers--and in a rare admission of a mistake--Jobs on Thursday posted an open letter on Apple's Web site acknowledging the company shouldn't have treated its early adopters in such a fashion and offering them a $100 store credit.
"We apologize for disappointing some of you, and we are doing our best to live up to your high expectations of Apple," Jobs wrote.
Some commended Jobs and the company for what they considered a humble and fair response to the iPhone price flap. Others, however such as CNET News.com reader Jake Kushner, president of JK Media, said Apple's response didn't go far enough to satisfy those who bought a 4GB iPhone for $499, only to see the 8GB model become $100 cheaper. They should get a free upgrade to an 8GB model or a $200 rebate, he said.
"I feel wronged and misled by Apple. Such a quick price reduction indicates that Apple premeditated this reduction before the initial release," Kushner wrote, addressing Jobs. "I read your public response on Apple.com to this issue, but I still feel that the solution you are offering is not adequate."
Meanwhile, those who've been contemplating purchasing an iPhone might be interested instead in Apple's new iPod Touch, which is essentially a phoneless, camera-less version of the iPhone with the same 3.5-inch screen, multitouch interface, home screen and OS X. The iPod Touch has the ability to connect to the Internet with 802.11b/g Wi-Fi, comes with Apple's Safari Web browser and has built-in Google and Yahoo search.
Apple is also revising some of its previous iPods--the regular iPod, the Nano and the Shuffle. It will offer a new 160GB version of the regular iPod (now known as the iPod Classic) that's thinner than the regular iPod and has better battery life. It made minor changes to its iPod Shuffle line, which will come in new colors. And the new iPod Nano will now have video capability, though its screen is only 2 inches wide.
Jobs also announced the iTunes Wi-Fi Music Store, which allows consumers to buy songs wirelessly, and a partnership with Starbucks. People with an iPod Touch or iPhone who walk into a Starbucks coffee shop will see a button pop up on their screen. They will then have the option to buy the last 10 songs that have been playing in the store, as well as music from featured artists at Starbucks.
A few other non-Apple products worth noting were also announced this week. Still on the gadget front, Hewlett-Packard unveiled the HP Blackbird 002, a souped-up, flashy gaming PC that is the company's first joint effort with its Voodoo unit. In a computing niche that leans heavily on design, the Blackbird shows careful attention was paid to detail both inside and out, industry observers say.
See more CNET content tagged:
Steve Jobs, Starbucks Corp., Apple Computer, Week in review, Apple iPod
62 comments
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Maybe in case of iPhone 2 months was quick, but I was expecting it anyway by early next year.
All those crying about extra they had to pay just don't think iPhone was ever worth that price (and i agree !).
Can you please provide your e-mail so i could search my database as i don't know you
Cheers
there are out there! Do you complain every-time you buy a shiny
new car just to come back for an oil change a month later to see
the same model on sale? NO! This angers me to the max. Get a
life, and get over it. It's the end of the world isn't it? Yes, Apple
ripped you off so bad you should go burn your iPhone and all of
your Mac-gear. No, why stop there? Lets go burn down Apple
headquarters! Yeah! You freaking morons, LET IT GO, THATS
JUST HOW BUSINESS IS, STOP BEING BABIES, STOP WHINING, and
for godsakes what are you teaching your kids! ***** and moan
long enough and you get your way? Wow, you all disgust me.
Price cuts are a fact of life, no matter what product you are looking
at. The problem is that people feel entitled when in reality a
company exists for one purpose: to make money the most efficient
way they can. Thanks for a useless article and thank you "offended
customers" for knocking down my faith in mankind another peg.
$599 for it in the first place then they needn't be ******** about the
price drop! It's Apple, people! They drop prices and designs
quicker than Paris Hilton does men!
today. What happened to all of the whiny people?
When the $100 rebate was announce that was just icing on the cake.
A rebate like Apple is offering is almost unheard of these days. Those of us that paid full price thought the iPhone was worth it then, and nothing has changed.
So I plan to accept the rebate with a "thank you". But then I'm an adult, apparently some who purchased an iPhone early are not.
Too bad I will never shop at apple again maybe I am adult enough to know that I have been fleeced. :)
These are the same people who bought plasma TVs for $35,000, and who paid too much for their Blu-Ray or HD-DVD players.
I've even done it! I bought a CD burner for $1000 when blank CD-R's were $12.00 each. But it was worth it to me, and I wasn't upset when I had to replace it several years later for less than $100, or when I bought my first DVD burner for $100.
Now the phone is priced right and I will pick one up. Thats the price you have to pay to be first with a new gadget.
Good for Apple wanting to sell tons of these for the holiday season.
biggest piece of candy. The battery in my old iPod has been
dead for years, but instead of suing Apple, I leave it plugged in
and connected to my old stereo in my office and play my music
from it. I bought a car a month before employee pricing went
into effect from GM, do you think I called the dealership and
cried over it.
A matter of days after I bought my last laptop, CompUSA
decided to go out of business in our area and dropped the price
on the same laptop by a few hundred dollars, who do I cry to
about that, CompUSA went out of business, Compaq made the
computer, and I bought mine at Best Buy.
These fools really need to get a life and to go back to suing
McDonald's for selling hot coffee.
Palm Treo 650's and couldn't get rid of them fast enough. We ALL
have to pay for technology. We MUST support it. Steve did respond
valiantly.
The iPhone is a gift at $599 and even bigger at $399. Don't believe
me? Try calling Palm's tech support. The price will always be
cheaper tomorrow. Buy today and be happy. I do and I am. Thanks,
Steve.
new $49 cable from Apple. This breaks many peoples accessories.
Plus the games you bought from the iTunes Store will not work on
the new iPods! This is worse than the price drop of the iPhone
<a class="jive-link-external" href="http://www.reelsmart.com/2007/09/07/bad-news-apple-locks-" target="_newWindow">http://www.reelsmart.com/2007/09/07/bad-news-apple-locks-</a>
tv-out-on-new-ipods-breaking-video-add-ons/
dead battery that has to be plugged in all the time and has been
hooked to my surround sound for nearly 4 years is no good any
more. The 10 GB 2001 model I paid nearly $400 for isn't any good
any more. That darn Steve Jobs and his dang upgrading features
and dropping prices. What the heck does he know anyway?
prior to yesterday 'Loyal Fans'. 'Early adopters' - maybe. 'Gadget
freaks' - maybe. 'Having a lot of disposable income' - probably.
'Loyalty' has nothing to do with this. Back when Macs were
available from a multitude of mail order stores and Apple was
hurting financially, a good friend of mine told me he was only
going to purchase Macs directly from Apple. He suggested I do
so, also. We are both in the graphics business and we bought a
lot of Macs. He was worried about Apple's bottom line at a time
when Apple's future was, by no means, secure. I would classify
that as 'loyalty'. He paid a little more so that Apple could keep
an even bigger slice of the retail price. Even that was a selfish
act in the end. Neither of us could imagine doing what we do on
windows computers and we had a real interest in Apple's
continued existence.
I doubt if there was even one iPhone purchase (not counting
apple employees or share-holders) where the buyer was
purchasing to HELP APPLE and thus qualifying as a 'loyal fan'.
Where were all 500,000 of these loyal fans when the Cube was
for sale?
and the IIe. We have gone thru many a Mac in our days. Her
family has had Macs as far as she can remember. After we got
married we got a Performa PowerPC and fell in love with the
Bondi. We have had every iMac made (with the exception of the
Flower Pot). We went through the Dual Core G4 tower. I have had
4 Powerbooks going back to before they were Powerbooks and
more recently, Wallstreet (which I used for quite some time) to
the 12" G4 (loved the compact size) and I'm typing this on my
Mackbook Pro. My wife is behind me on an Intel iMac and the
kids have her old G5 iMac. Out of 4 in our family, we have 6
iPods and the latest is my wifes iPhone which we got on June
29th for her b-day. Why did we get it then? Not to have the
latest and greatest...but because we were tired of crap
cellphones and have known and trusted Apple for years. Yea,
there are alot of people out there that are early adopters but we
did it out of love for a company that makes good stuff. I have
been planning to get one of my own but was trudging along
with my treo till now. this will definitely push me over the edge
as i can actually afford a second now. Call me a Fan-Boy or
whatever you want but I like my Apples.
fans or even iPhone owners, they are just a bunch of whiners whose
daddys wouldn't pay for an iPhone so they have to complain about
how bad it is.
a decade and a half ago. Are you still wearing parachute pants,
too?
but I do know that the negative response surrounding a 33%
price cut on a desirable product is unprecedented.
In my book, any price cut at any time for anything is a good
thing.
I do understand that the timing of the price cut (after
approximately 2 months, in this case) was a bit shocking, but is
there a more correct time? Is 87 days OK? How about 143? Or
144?
And what were Apple's alternatives? Would people really have
been happier if they withheld a price cut until December 26th? I
know a lot of the people shopping in Apple stores and AT&T
stores today who most certainly would not be happier.
How about a graded deflation? Aug.1st price of iPhone: $599,
Aug. 7th price of iPhone: $579, Sept. 6th price $519, etc. A
good idea perhaps,but not at all practical or realistic.
don't think it is worth the high earlybird price then wait. Thats how
it is with all tech. Come on!
Jeez; take the $100 store credit, buy a Shuffle, and chill out.
Apple purposely targeted early technology adopters and their loyal fans because they know that nothing would stop them (even price) from getting their hands on what was the best piece of technology introduced in a while. While this may sound like a good business plan (to milk the customers who are willing to pay a higher price and later introduce the fair price to everyone else) I don't think you considered who those early technology adopters are. These are the individual who were willing and able to make this an extremely successful product and at no cost to Apple. There are many companies including Amazon.com, Facebook, and Meebo who launched iPhone only websites to show support for the iPhone. I don?t think the $100 discount off a new product from Apple that they are offering to early adopters makes it any fairer. What I would like to see happen is that I can upgrade to the 8GB version for free.
Aside from my complaints above I still believe that this is the best product I have purchased in a long time. As a matter of fact if I didn?t have an iPhone in my hands right now I would have argued with anyone that this technology will not exist for at least another 3 years. Apple read my mind with this product. I would have loved to see Apple dominate the phone market just to push other phone manufacturers to stop ?jerking? around and make better phone products. But with this first blow from Apple I?m not sure I feel that way anymore.
I'm getting $900 back! So I'm going to buy 3 more of the 4GB iphones, such a deal!
In all actuality the iPhone is not a real tech advance at all. The advance goes into the design features that are savvy, sexy, and attractive. An accomplishment in itself, so I don't have any complaints about it. But the iPhone is not Star Trek advanced...
grip. I was happy with my car until 30 days later and they
offered employee pricing.
I was happy with my laptop until a week later when the price
went down a couple hundred bucks.
I was happy looking at my wife until I saw Shakira.
Quit whining, get a life and realize prices drop, things go on
sale, original models get discontinued and even if you have a hot
wife, Shakira probably looks better than her, too.
A normal thing in the mind of any single mom.
When I told my daughter I had read that Apple was considering collaboration with VW on the "I-Car" She said "Mom ...it will fall apart" "I-Rack" Mom - referring to the spoof video!
Short explanation:
What it means:
Unprecedented wealth making with margins and volumes unseen in the industry
Why Apple did it:
To preempt future competitors such as Google and others.
Long answer:
<a class="jive-link-external" href="http://orangehues.com/blog/2007/09/iphones-200-price-cut-2-billion.html" target="_newWindow">http://orangehues.com/blog/2007/09/iphones-200-price-cut-2-billion.html</a>
many waited in line for hours on the day of its release to do so.
That's their choice. Apple, who is brand new to the mobile
phone market, is now seeing the strategic landscape more
clearly and is obviously making an aggressive move to bring on a
larger audience. That's their choice.
There's a lot of nervous players out there who have a lot to lose
if Apple succeeds. Apple, in turn, is adjusting its game in AGAIN
this brand new space for them. My read on the feedback so far
is that Jobs scored major points with users via his $100 store
credit offer. I'd like to see how any other major company would
have handled this play...
Listen folks, we are in a new era of technology where new ideas and amazing products are coming out every day. Most times Sales and Marketing departments slow down the process or kill it entirely by not believing in the product. I f designers could put to market everything that they came up with or could put together, we all would suffer from "Future Shock". IMHO, Steve Jobs talents are in strongly believing in a concept and product and pushing it to market. Whether that be by offering a sexy product or targeting it to existing fans of Apple. Or cutting prices so that there is an iPhone and/or iPod in every Christmas stocking... For the first time I think that the rest of the consumer market understands Jobs, while the Fanboys are crying foul.
Is the iPhone sexy? Yes. Is it savvy? Yes. Is it a good phone? Yes. Is it worth $600? Maybe. But people! IT IS JUST A PHONE!
I hate to use such a tacky SciFi reference... but let's put this all into perspective and not act like Jaffa just finding out the Goa'uld are false Gods.
OK... Now that I was taunted into SF-speak, I will shut up...
buy Gateway. Do you just make stupid comments in your spare
time or is it your full-time job?
They need tacit approval from others in their group and Apple products seem to give them the status that they so long for. Steve Jobs has done a masterful job of plugging into this group and creating a ready market for whatever expensive electronics of questionable value he sells. In short he has his sheep that he shears on a regular basis and laughs all the way to the bank.
Poor status seekers just got burnt for two bills...tisk, tisk.