April 19, 2005 11:56 AM PDT

Vonage cracks into market dominated by landlines

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States gang up on Vonage

April 11, 2005
Net phone operator Vonage has teamed up with Alarm.com to tackle a common problem that has kept some consumers with home alarm systems from subscribing to Internet phone services.

Home and office security provider Alarm.com has begun marketing Vonage along with its own equipment in an effort to appeal to people who may want voice over Internet Protocol (VoIP) service but are already tied to a landline phone via their alarm systems.

Typically, home alarm systems require consumers to have a traditional phone line from one of the Bell telephone companies--Verizon Communications, Qwest Communications International, BellSouth and SBC Communications. That means consumers with home alarms are often less likely to sign up for phone service from VoIP providers such as Vonage.

With VoIP, calls travel over the unregulated Internet, thus avoiding the traditional phone taxes and regulations normally associated with local phone calls.

By inextricably linking their alarms to the Bells' phone lines, security companies are forcing VoIP converts to sign up for local phone service instead, according to executives from Vonage and Alarm.com.

The deal is a signal that Vonage, and presumably other VoIP operators, are continuing to focus on major issues with their services. Perhaps biggest of all is VoIP's failure to provide a 911 service that matches the efficiency of the Bells' emergency service. The issue is now the subject of intense federal and state regulatory scrutiny.

2 comments

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Not always true
If this service is leveraging the internet to make it's connaction back to the central hub, then users of DSL are still vulnerable to a phone line cut. Likewise cable broadband users will be vulnerable to a cable cut.
Posted by craigwb (1 comment )
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No problems here
My home alarm systems works just fine over Vonage.
Posted by jeffhughes1 (25 comments )
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