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Passport to nowhere?
March 23, 2004
(continued from previous page)
You've said that managing user identities is one of the most pressing challenges that face enterprises today. You've said that identity management is in an area where Symantec might acquire a company. Where are you at when it comes to that?
Thompson: Identity management has to be parsed based upon whose identity you are trying to protect. At the corporate level, there is no shortage of solutions that corporations have tried to deploy for years to solve this identity management problem, so I just don't think that's an area where Symantec should expend its resources.
However, on the consumer side, I think there is more that Symantec can do with its broad consumer client footprint that would allow us to deliver an identity management solution that would give consumers confidence in their online experience. So we'll concentrate there.
It seems that your position on identity management has changed.
Thompson: Yes, a year or so ago we were really studying the opportunity, and we looked long and hard at what our entry point would be. And we looked at a number of technologies that we had in our own portfolio or things that we could acquire, and when we kind of stepped away from it and did the customer validation side, what customers said was, look, we already have something, we haven't fully deployed it, we haven't deployed it because the management of the key infrastructure around identities is so complex, and so we don't need help there at all.
Yet when you go and you ask consumers: "What are you worried about?" They're worried about phishing, identity theft, online fraud, all things that are undermining their confidence in doing more and more online. So we think there's a place where we can make a difference.
Video:
Symantec holding off on identity management
Security giant elaborates on new business strategy
At the Demo conference recently you showed off an early version of a product called Norton Identity Manager. What is the purpose of that product?
Thompson: The Norton Identity Client is focused on the idea of helping a consumer have, let's say, single-use credit card numbers where they can go to an online site, facilitate a transaction, but not have to worry about having their credentials visible to the world at large. It's a one-time use phenomenon. Or being able to validate a site as being a legitimate site, knowing that the bank or the e-tailer that I'm interacting with is who I thought I was interacting with.
When I read some of the description of Norton Identity Manager it also made me think of Microsoft Passport. You suggest people use their Norton accounts to pay for online shopping, for example. Passport failed. Is Norton Identity Manager different?
Thompson: Well, there may be some techniques and technologies that are similar, but I think there are two fundamental things that are different. One, it's a different moment in time. When Microsoft attempted Passport the market wasn't quite ready for that. People didn't perceive that there was a problem that needed to be solved by Microsoft. Two, and perhaps more important, they didn't trust the company that wanted to offer the solution. So technology without trust is going to flounder, and that's what essentially happened with Passport.
You just ended a disappointing quarter, yet your consumer business appears to be very strong. How come that's going gangbusters?
Thompson: We've always had a view that it's always difficult to compete with Microsoft's marketing. It's much easier to compete with their products, and I think that's reflected in the performance of Norton Internet Security in the marketplace right now. It's a terrific product and it's cleaning Microsoft's clock around the world as well as others in the industry as well.
You've mentioned Microsoft as one of the big guns and you've also said Oracle, IBM, EMC, Cisco have all awoken to the reality that security is an essential element of today's business. Do you have any fear that any of these big guys are going to take your business?
Thompson: Fear? We are fearless at Symantec! The notion that somebody who doesn't have the same experience that we have, that doesn't have the same human capital invested in the security world that we do, doesn't have the strength of its relationship with customers and partners around the world, or doesn't have the technology portfolio that we do, can come in and take this away from us--I don't think that's the case, and therefore there's no reason for us to be fearful of anyone. If anything, we need to sharpen our own execution to make sure that our missteps don't create openings or opportunities for competitors that we created as opposed to they created.
See more CNET content tagged:
identity management, John Thompson, security solution, Symantec Corp., defense






I don't think that Mr. Thompson really cares about Vista, only selling his product and him coming out against upgrading to Vista shows that Symantic has a very narrow vision and cannot be trusted to secure computers in the future. This can be seen on their own website where they have a Vista upgrade. I think that Mr. Thompson is being dishonest in telling people not to upgrade but then selling the upgrade on his own website.
cost! There is no need for Symantec's software or MS One Care if
the OS isn't Swiss cheese. Sure, no OS is 100% secure, but
nothing in the real world is 100% secure either. Just as in the
real world, an OS can be secure enough that you don't need to
hire extra security guards. That's the difference between other
OSes and Windows when it comes to security.
What it comes down to is that if you really cared about your
security, you wouldn't be running Windows.
Another great virus protection program (at least, according to a tech geek friend of mine...) is Zone Alarm. He told me it worked better than the other two, but I've not tested it for myself.
Another great virus protection program (at least, according to a tech geek friend of mine...) is Zone Alarm (or Zone Alert). He told me it worked better than the other two, but I've not tested it for myself.
Its a bad sign when the software is written so poorly that it slows the PC by 50%, its broken on BRAND new PCs that its preinstalled on and the uninstall is so broken that they have dozens of support articles about how to remove their product.
And we haven't even covered the dozens of failures described in articles here on CNet - the times when Norton Antivirus executed the virus it was supposed to clean etc etc
http://news.com.com/Flaw+found+in+Symantec+business+antivirus+software/2100-1002_3-6077616.html?tag=nefd.top
"Versions of Symantec's antivirus business security software contain a flaw that could put millions of computers at risk of a crippling worm attack, Internet experts warned on Friday.
December 21 2005
From http://news.com.com/High+risk+in+Symantec+antivirus+software+flaw/2100-1002_3-6004097.html?tag=nefd.top
Symantec's antivirus software contains a vulnerability that could be exploited by a malicious hacker to take control of a system, the company said late Tuesday.
September 1 2005
From http://news.com.com/Symantec+probes+report+of+antivirus+product+flaw/2100-1002_3-5845873.html
Symantec is investigating a report of a weakness in the way its corporate antivirus software stores login credentials, the security vendor said on Wednesday.
August 15 2005
From http://news.com.com/Another+flaw+hits+Veritas+backup+tools/2100-7349_3-5833857.html
( Symantec owns Veritas )
A security vulnerability in Veritas backup products could put corporate networks at risk of cyberattack.
By exploiting the flaw, an attacker could get remote access and download arbitrary files, the software maker said in an advisory released on Friday. Symantec last month closed its acquisition of Veritas.
June 30th 2005
From http://news.com.com/Attackers+target+Veritas+security+hole/2100-7349_3-5770428.html
( Symantec owns Veritas )
A security flaw in a Veritas Software backup tool is being exploited to attack corporate systems, the U.S. watchdog for Internet threats has warned.
March 30 2005
From http://news.com.com/Symantec+details+flaws+in+its+antivirus+software/2100-1002_3-5646871.html
Symantec has reported glitches in its antivirus software that could allow hackers to launch denial-of-service attacks on computers running the applications.
Feb 10 2005
From http://www.zdnet.com.au/news/security/0,2000061744,39180674,00.htm
Symantec has issued a patch for a flaw in its scanning software that could cause a virus to run, rather than catch it.
Jan 13 2004
http://news.com.com/Symantec+slams+the+door+on+LiveUpdate+flaw/2100-1029_3-5140165.html
Security company Symantec, developer of the popular Norton AntiVirus software, fixed a problem in its LiveUpdate feature last week--a vulnerability that could allow malicious users to gain unauthorized administrator access rights to an affected PC.
Not the kind of record I want to see from MY Security company
And finally the link to the a Symantec uninstall that lists the manual uninstall for nearly 30 of their products
http://service1.symantec.com/SUPPORT/ent-security.nsf/ppfdocs/2004040815371048
Do any of the Norton Uninstalls work ??
have a Vista product yet. I am *sure* once he has a Vista product
he'll be shouting from the rooftops how everyone should switch.
As far as security goes. If you aren't an idiot you *won't* have
problems. The biggest problem are people installing
*everything* that comes at them. "Oh this web site I've never bee
to and is trying to sell me ***** enhancement pills wants me to
install something? OK! Lets do it!"
Fools.
Maybe he refuses to upgrade because he knows he can't just call the MS Firewall and Security Center "redundant" and turn it off WITHOUT your permission, all the while insisting that MS needs to give consumers a "choice." Boo hoo, hoo.
Maybe they ought to fix their own product before trashing someone else's.
I'm an IT pro, have been several years, and I love Vista. It's a bit bloated, admittedly, but I like User Account Control. I like that I am ASKED when something wants to install or run itself, or change my settings, etc, etc. Let me decide. Heck, this will eliminate a large contingent of viruses and spyware that are installed without permission. Oh, no, less justification for Symantec, right?
And when Symantec announces their next security flaw which allows attackers to take direct control of their software, but not the entire OS this time around (because of the locked down Vista kernel Symnatec FOUGHT AGAINST out of self-interest), you will have to ask yourself:
Am I running version 11.5.7B Build 6905 or version 11.5.8C Build 6917? And why isn't the version I'm running mentioned ANYWHERE in Symantec's online documentation? And why don't their awful tech support people even recognize the build I'm running? And why do they always ask me to upgrade my product to the latest version (when the one I'm running is only 3 months old) before providing any technical assistance?
Sound familiar yet? Symantec, you've dug your own grave, now lie in it. Don't blame MS for your shoddy software, insufficient support and horrific licensing schemes.
-Mister Winky
Despite his claims of experience and investment there are much better and cheaper products out there that don't slow your system down and bother you with trivial junk every 10 seconds. Since they aquired the Norton suite, it's gone down hill with every release.
Microsoft's One Care despite a few bugs is immensely superior to Symmantec's product. Right now I am using NOD32, which is better than both IMO.
That an OS in 2007 still needs anti-virus and anti-spyware is shameful.
Oh yeah, last i check there is a update for almost every major version OS of linux a day. MS has really gone a long way to make this version secure, but people have to choose, do you want a computer that works or do you want a computer that is secure. You can not have both. You have to choose, do you want it to ask you to allow it or do you just want it to seamlessly allow it?
-Mike
Apple did a wonderful thing by scrapping the old code and migrating to OSX. But it's important to keep in perspective how many people they inconvenienced. Apple's customers, for the most part, don't particularly mind being jerked around by Apple (funny thing, that). Microsoft doesn't really have the luxury to scrap the code and start fresh, though. Look at how bent out of shape people get when 3DMark scores are off by 3% for an OS migration. Now imagine the outcry of over a billion computer users that now have to emulate every program they've accumulated over the last 15 years.
Lack of intellectual curiousity may explain why he seems not to be able to accurately describe just what the nature of the security issues are for his market and how to address them. People are not having difficulties with online verification of their own identities, which is done by the host software and doesn't involve their client software; what they are having trouble with is judging the validity of the sites they have accessed. Since Microsoft has built antiphishing evaluation into the browser, virus detection and firewalling should remain Norton's core concern. Neither Norton nor Microsoft is ever going to achieve the holy grail of big subscription dollars for services people believe should come built into their initial investment, no matter how worried they profess to be about security...
"but people still need the efficacy that comes with the products that Symantec and others in the industry build"
Of COURSE he's against promoting Vista. If Vista is 1% more secure than XP, that means he could lose business from people not buying the bloated crap they call an A/V.
Common - look at the context here. If Vista meant it was less secure and you'd HAVE to buy an A/V, then I'm sure he'd be very supportive of it.
SIGH
On the internet itself.
ANY intrusion from outside the U.S. should have to go through rigorous tests before being allowed in to travel to any website; business or personal computer, etc.
I recognise that to be profitable, companies in the security field feel that its important to develop personal and business software to protect them. What this is duplicates itself millions of times, when ONE EFFORT by these companies and our government could solve the problem.
I use NORTON software, only because it has caught numerous attacks on my computers. It is also the quickest and most reliable system I use to stop spam, and e-mail attacks.
Price is no object when my security is at stake.
All you need is to have your computer system invaded by terrorists or spammers or identity thieves, and it is so devastating, that you never let it happen again.
Thank my lucky stars that I have backup software, as this has happened to me in the past.
alg
los angeles
Because intrusions or virii are not from the USA? Give me a break!!! That's the most prejudice nationalism comment I've read in a long time.
Maybe we can also allow the president to read our email, or how bout the US Goverment takes care of all our computing needs even can restrict which websites we visit. Get off the net! your embarasing people who understand the term of "Goverment, Hands OFF!"
Oh maybe we can have it like china that if we look up the word think, or democracy or "the executive branch sucks" we can imprisioned for a undetermined amount of time.
Sounds like a neophyte. I seriously hope you do not run the computing stations of any lan, wan or man.
Norton != a good a/v product
long live Nod32!
Why don't these news people actually ask the hard questions instead of playing footsies with them. Why?
Robert
So with his mindset of the insecurities of Microsoft frome Symantecs top guy; combined with his own companies insecurities; maybe an Apple Network is in need for my clients companies?
Something every great IT manager should be thinking of.....how much will it cost me to convert my Network to Apple based products. You know, products that are secure with a company known for it's analistic approach to security and technology.
Imaging knowing that your company is being protected every day and every night and not securing it's spotlight on how INSECURE it [Microsoft OS's as well as Symantec] is on CNET NEWS.
www.Apple.com
See what Steve can do for YOU!
Justin
Tech01.net
If your sys admins are doing the job you are paying them to do, MS products are just as safe as any other.
spoken like a true zealot, unfortunatly if you have to run real bussiness apps then i doubt you will be able to get them to work i am talking ERP, how many ERP suite's will run on a apple, i know webclients will but what about rich clients. Give me a break.
Your right, at 1000$ a piece or more for an apple when a 300$ thin client will do i will be giving my staff all the necessary power, to do spreadsheets. I think people need to go back to the terminal/terminal server days, because they type of CPU power for a spread sheet is just rediculous only true computing pro's, engineers and anyone that needs alot of cpu power really needs a thick book.
- Mike
MS2000 and 2003 Enterprise servers run antivirus and firewalls, take online payments and data transfers from major banks and haven't had a virus or DOS yet! But just in case I should switch to Apple who have little or no enterprise hardware, software or support, few 3 rd party vendors who handle large scale data mining or imaging projects
and pay the Premium price for hardware to boot!!
What a wonderfull way to blow my budget for the next 5 years!
one there are a company and when you make a product you want to make money off it.
You have a choice, linux, unix, mac and older versions of windows will run. Windows 2000 and XP will both run the new office suite and no one will really force you to upgrade, But MS does not want to keep maintaining old products, and why should they. If they maintained every os, then hell we could still all run off of 3.1 and have the features of xp. j/k
the point is you have a choice, as long as you have old media you can install the OS of your choice. No one is forcing anything on you.
- Mike
Cmon - MS released a new product, and the PC mfgrs WANT to sell Vista because it's a new shiny product and that's what people want to buy!
Note that MS *still* sells XP (both oem and retail), and PC mfgrs can choose whatever they want to offer. Please remember that it was the PC manufacturers that got all upset with MS because they missed the holiday season with Vista.
So please stop this nonsense about MS forcing you to buy Vista.
You can use a Mac. You can use Linux.
If you want a smaller OS, get a TI calculator. It has a REALLY small OS.
A small OS though, may not be the only thing you want.
Please stick to your old OSes, I'd like the new stuff. And don't speak out like everybody wants the same thing you do. Finally, stop your whining about MS forcing stuff down 'our' throats.
You can buy whatever YOU want to buy.
Footprint is such a moot point. What, are you using a 30 MiB hard drive? Stop being cheap and blow $80 on 300 GiB. It's such a shame that Windows doesn't boot off five-and-a-quarters, but guess what? Technology moves. Stop standing still.
PS I just finished downloading the latest security patches for my Powerbook did you??
If you can learn to cut the abuse and respond with some logic people may listen. Instead you come across as another MAC/LINUX fanatic that makes it impossible for others to state a valid point.
Crap just happened to be the nicest description of MS products. If you want to to stop sugar coating it, let me know.
- mike
This is our domain. The Internet was never meant to be user-friendly, it was meant to be decentralized and survivable. It has since held up quite nicely, in spite of the worst that AOL, WebTV, and Windows has thrown at it.
...and what on Earth are you talking about? Most GUI-based *nix proggies for use online (browser, email, chat, et al) are ungodly in how much they are user-friendly these days. OSX (currently based on BSD *nix) is even more user-friendly than Windows fercryinoutloud...
/P
/P
While I'm not a fan of MS in general they actually make products that work. Where I've bough them they earned my business.
Symantec on the other hand, lost me as a customer for a few key reasons. First, I've paid money for software that they won't authorize. Thus I have nothing for my money. That was just the last straw. That same software (Utilities and Internet Security) has less and less features with each generation. It's harder to use with each generation. It's more bloated and less stable with each generation. I have to re-boot my laptop due to Symantec crashes more than XP issues.
Over the three years that I was becoming disenchanged with Symantec (a company that I used to love) I sent several emails detailing my concerns. They did hear from me. They just chose not to respond.
I'll buy vista before I buy Symantec. Simple as that.
may-be a light at the end of the tunnel , Cheers
- VISTAPOCALYPSE !
- by Sumatra-Bosch February 13, 2007 6:40 PM PST
- TO be followed shortly by the Symantepocalypse.
- Like this Reply to this comment
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