August 18, 2005 12:32 PM PDT

Survey: Microsoft bears some blame for worms

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One-third of business users blame Microsoft for the recent worm outbreak, despite the company's security efforts, according to a poll.

Thirty-five percent of respondents to an informal Web survey of customers by security company Sophos said the software maker was ultimately at fault for the recent rash of worms spawned by variants of Zotob. In the poll results, released on Thursday, 45 percent placed the blame squarely on the virus writers, while 20 percent laid blame on their systems administrators for not patching systems fast enough.

"The majority of users believe that the virus writer has to take the ultimate blame for deliberately creating and unleashing this worm to wreak havoc on poorly protected business," Graham Cluley, Sophos senior technology consultant, said in a statement. "But what is most surprising is that so many people blame Microsoft for having the software flaw in the first place."

Microsoft is not alone. Companies are increasingly calling on software developers to improve their security battle-testing of products before release.

"No software is 100 percent secure, and this is collectively being felt by the industry," a Microsoft representative said Thursday. "Over the last year, Microsoft has made improvements with security."

The software giant, for example, has launched its Security Development Lifecycle, the representative said. The move modified Microsoft's software development process to improve the way it integrates security best practices from the get-go.

Microsoft has also seen security improvements with its Windows XP operating system and the Service Pack 2 update, analysts said.

In the most recent worm outbreak, malicious attackers began circulating variants of Zotob and other viruses that exploit a plug-and-play feature in some Windows versions. The onslaught came shortly after Microsoft's regular monthly patch release, which included a fix for the problem. The flaw allows remote attack in Windows 2000 and not Windows XP SP2, according to Microsoft.

"Microsoft is stuck between a rock and a hard place when it comes to vulnerabilities," Cluley said. "When it goes public about its security holes, a virus can be written to exploit them and many businesses may not have rolled out the patch. If it kept quiet...everyone would ask why Microsoft hadn't warned anyone of the vulnerability."

82 comments

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Hey, where are the PC Boyz?
Man, I come to this story looking to read all the fun comments first from Apple fans bashing Windows, followed by rejoiners from the PC Boyz, and what do I find? nothing. Total quiet.
Posted by R. U. Sirius (745 comments )
Reply Link Flag
We are tired, man
Busy week so far. MS has problems with Zotob, Apple with 44 fixes, some for security flaws, Adobe fixing things...
It is just too much typing!
Posted by catchall (246 comments )
Link Flag
What about Apple?
Apple just released a massive patch for OS X with 44 critical flaws and nothing is said about it--what gives?
Posted by GeekRex (5 comments )
Link Flag
Hey, where are the PC Boyz?
Man, I come to this story looking to read all the fun comments first from Apple fans bashing Windows, followed by rejoiners from the PC Boyz, and what do I find? nothing. Total quiet.
Posted by R. U. Sirius (745 comments )
Reply Link Flag
We are tired, man
Busy week so far. MS has problems with Zotob, Apple with 44 fixes, some for security flaws, Adobe fixing things...
It is just too much typing!
Posted by catchall (246 comments )
Link Flag
What about Apple?
Apple just released a massive patch for OS X with 44 critical flaws and nothing is said about it--what gives?
Posted by GeekRex (5 comments )
Link Flag
M$ has improved
"Over the last year, Microsoft has made improvements with security."
Ah, so this point last year, there were 600 security holes for which XP was vulnerable...now we are down to 599!
Posted by CNerd2025 (98 comments )
Reply Link Flag
M$ has improved
"Over the last year, Microsoft has made improvements with security."
Ah, so this point last year, there were 600 security holes for which XP was vulnerable...now we are down to 599!
Posted by CNerd2025 (98 comments )
Reply Link Flag
Not really newsworthy
Summary of this pointless article:

Some people blame the virus author, some blame the vendor and some blame sysadmins. ZZZzzzz. Who else would they blame? Their mommies? The great computer in the sky?

How is this newsworthy? The headline tries to make it sound more exciting than it is. Who is at fault? All of the above. As with any issue this complex (like a multicar pile up on a freeway), fault is always shared.

MS' security response is much better these days, but until they get 95% of Windows users to migrate to Windows XP (especially SP2+) and Windows 2003 (especially SP1+), they're going to feel the hurt for years of overlooking security issues.

Mister Winky
Posted by Mister Winky (301 comments )
Reply Link Flag
YOU LIE
YOU LIE YOU LIE YOU LIE!
THERE IS NO GREAT COMPUTER IN THE SKY!

:)
Posted by (464 comments )
Link Flag
Not really newsworthy
Summary of this pointless article:

Some people blame the virus author, some blame the vendor and some blame sysadmins. ZZZzzzz. Who else would they blame? Their mommies? The great computer in the sky?

How is this newsworthy? The headline tries to make it sound more exciting than it is. Who is at fault? All of the above. As with any issue this complex (like a multicar pile up on a freeway), fault is always shared.

MS' security response is much better these days, but until they get 95% of Windows users to migrate to Windows XP (especially SP2+) and Windows 2003 (especially SP1+), they're going to feel the hurt for years of overlooking security issues.

Mister Winky
Posted by Mister Winky (301 comments )
Reply Link Flag
YOU LIE
YOU LIE YOU LIE YOU LIE!
THERE IS NO GREAT COMPUTER IN THE SKY!

:)
Posted by (464 comments )
Link Flag
Felix was right!!!
Does anyone remember the episode of "The Odd Couple", when Oscar underwent hypnosis to stop being sloppy? The trigger that Felix used was "Our fault lies not in our stars, but in ourselves."

The point is that blame ultimately lies with the user. No matter how safe Volvo makes a car, the person driving it still has to know how to drive, and the same holds true for computers.

I've done all the griping I can about Microsux, virus-writers, and software vendors. Now, I try to teach people how to use computers responsibly, by explaining what anti-virus, anti-spyware, and firewalls do and their importance. Knowledge is the key, not blaming others because of your ignorance.
Posted by dam7ri (68 comments )
Reply Link Flag
I agree...
Makes sense to me... Action does more than talk. It's a fact: Microsoft products fail in security. But still there are Microsoft customers to serve. That's what we have. Either you complain or do something about it. If the users won't switch, you really have no choice. I think it is important that everyone tries to do their best. Including the users themselves...
Posted by Mendz (520 comments )
Link Flag
education is needed
you are right education is needed

do not click on ads
do not download unknown dangerous software
do not use p2p
do not visit unknown dangerous websites
do not give out any information
do not install software you will not use antivirus antispyware etc
do not open unknown email
do not open email attachments

do update system frequently
do use a hardware firewall
do download known software only from developers website
do use dodgeit for fake email addresses


There are probably many more...
Posted by (5 comments )
Link Flag
Why are folkz so accomodating to product providers?
If you bought a car that broke down every week, you'd be livid (I hope). If that car had a security system that was poorly designed, and your car got jacked, you'd be livid (I hope).

But when it comes to software providers, many just shrug and defend the less than stellar QA these providers provide (and I don't just mean the big bad boyz from Redmond).

Why are people so soft on sloppy products when said products come from tech companies?
Posted by R. U. Sirius (745 comments )
Link Flag
Felix was right!!!
Does anyone remember the episode of "The Odd Couple", when Oscar underwent hypnosis to stop being sloppy? The trigger that Felix used was "Our fault lies not in our stars, but in ourselves."

The point is that blame ultimately lies with the user. No matter how safe Volvo makes a car, the person driving it still has to know how to drive, and the same holds true for computers.

I've done all the griping I can about Microsux, virus-writers, and software vendors. Now, I try to teach people how to use computers responsibly, by explaining what anti-virus, anti-spyware, and firewalls do and their importance. Knowledge is the key, not blaming others because of your ignorance.
Posted by dam7ri (68 comments )
Reply Link Flag
I agree...
Makes sense to me... Action does more than talk. It's a fact: Microsoft products fail in security. But still there are Microsoft customers to serve. That's what we have. Either you complain or do something about it. If the users won't switch, you really have no choice. I think it is important that everyone tries to do their best. Including the users themselves...
Posted by Mendz (520 comments )
Link Flag
education is needed
you are right education is needed

do not click on ads
do not download unknown dangerous software
do not use p2p
do not visit unknown dangerous websites
do not give out any information
do not install software you will not use antivirus antispyware etc
do not open unknown email
do not open email attachments

do update system frequently
do use a hardware firewall
do download known software only from developers website
do use dodgeit for fake email addresses


There are probably many more...
Posted by (5 comments )
Link Flag
Why are folkz so accomodating to product providers?
If you bought a car that broke down every week, you'd be livid (I hope). If that car had a security system that was poorly designed, and your car got jacked, you'd be livid (I hope).

But when it comes to software providers, many just shrug and defend the less than stellar QA these providers provide (and I don't just mean the big bad boyz from Redmond).

Why are people so soft on sloppy products when said products come from tech companies?
Posted by R. U. Sirius (745 comments )
Link Flag
Kind of like blaming the weather man for the rain.
The weather man can only try his best. The weather, like bad guys and careless guys, is going to do what it wants. We can't manage the weather. All we can do is learn to manage the bad and the careless.
Posted by caktus (11 comments )
Reply Link Flag
Poor analogy
The weatherman doesn't make the cloud. I better analogy would be blaming Toyota for your car accident.
Posted by nmcphers (261 comments )
Link Flag
Kind of like blaming the weather man for the rain.
The weather man can only try his best. The weather, like bad guys and careless guys, is going to do what it wants. We can't manage the weather. All we can do is learn to manage the bad and the careless.
Posted by caktus (11 comments )
Reply Link Flag
Poor analogy
The weatherman doesn't make the cloud. I better analogy would be blaming Toyota for your car accident.
Posted by nmcphers (261 comments )
Link Flag
Two-thirds of business users do not blame Microsoft
The headline for this news item could just as easily have read, "Two-thirds of business users do not blame Microsoft for the recent worm outbreak, according to a poll. But that would not have been news, would it?

Evidently, most of these other business users know how to take care of their business, or if something does goes wrong, they know how to correct it, instead of blaming someone else.
Posted by BR-549 (20 comments )
Reply Link Flag
Spoken like a typical Windoze Drone
The problem isn't Microsoft's security hole laden OS'es. The problem isn't Microsoft's lip service to secure computing. The problem isn't Microsoft's impertinent attitude regarding admitting flaws and releasing patches (Security experts aren't supposed to mention flaws until Microsoft has a patch ready, but often MS sits on flaws for months and won't admit to or attempt to fix a flaw until after an announcement or exploit is released.). The problem isn't Microsoft releasing corrupt updaters. The problem isn't Microsoft stopping their regular patches because they realized how inept it made them look.

The problem is 100% the network admin folks that haven't been able to keep up with all the patches and replace their otherwise perfectly capable hardware that simply can't run the latest Microsoft OS because it's bloated to the point where it requires the latest CPU's just to run fast enough for somebody to check e-mail and type a document.

Sheesh
Posted by aabcdefghij987654321 (1722 comments )
Link Flag
Okay, so?
C'mon man, the PC Boyz lines and Apple Fanz rejoinders are:

<a class="jive-link-external" href="http://www.drowning.com/images/boring.gif" target="_newWindow">http://www.drowning.com/images/boring.gif</a>
Posted by R. U. Sirius (745 comments )
Link Flag
Two-thirds of business users do not blame Microsoft
The headline for this news item could just as easily have read, "Two-thirds of business users do not blame Microsoft for the recent worm outbreak, according to a poll. But that would not have been news, would it?

Evidently, most of these other business users know how to take care of their business, or if something does goes wrong, they know how to correct it, instead of blaming someone else.
Posted by BR-549 (20 comments )
Reply Link Flag
Spoken like a typical Windoze Drone
The problem isn't Microsoft's security hole laden OS'es. The problem isn't Microsoft's lip service to secure computing. The problem isn't Microsoft's impertinent attitude regarding admitting flaws and releasing patches (Security experts aren't supposed to mention flaws until Microsoft has a patch ready, but often MS sits on flaws for months and won't admit to or attempt to fix a flaw until after an announcement or exploit is released.). The problem isn't Microsoft releasing corrupt updaters. The problem isn't Microsoft stopping their regular patches because they realized how inept it made them look.

The problem is 100% the network admin folks that haven't been able to keep up with all the patches and replace their otherwise perfectly capable hardware that simply can't run the latest Microsoft OS because it's bloated to the point where it requires the latest CPU's just to run fast enough for somebody to check e-mail and type a document.

Sheesh
Posted by aabcdefghij987654321 (1722 comments )
Link Flag
Okay, so?
C'mon man, the PC Boyz lines and Apple Fanz rejoinders are:

<a class="jive-link-external" href="http://www.drowning.com/images/boring.gif" target="_newWindow">http://www.drowning.com/images/boring.gif</a>
Posted by R. U. Sirius (745 comments )
Link Flag
Your suggestion is wrong
The suggestion not to use MS products is wrong.

1) First of all, most computer users use MS products because of standards set by their company (not by personal choice) or in the case of home users, options available to them

2) Keeping servers, clients, and software protected, and educating users, keeps most companies up &#38; running (the company I've been with for the past 2.5 years has had less than a day of downtime becuase of our diligence)

3) Basic precautions will protect even the most daft home users. I put extremely little effort in protecting my home machine and have NEVER been hit in over 10 years of being connected to the 'Net because I run a software firewall (free), don't click everything in sight, don't believe everything I read in e-mail, etc.

I'm not saying MS doesn't have security issues; however, a little precaution and common sense go a long way and I (and apparently a lot of others in the computing world) are willing to jump through hoops to secure systems to take advantage of the products MS offers. It can be a crapshoot but if one and one's systems are prepared, the risk is mitigated.
Posted by orphu (94 comments )
Reply Link Flag
T.O. - the Philadelphia Eagles want you in camp
Hey TO, you're a great football player and dubious tech analyst. Aren't you supposed to be in training camp?
Posted by R. U. Sirius (745 comments )
Link Flag
Your suggestion is wrong
The suggestion not to use MS products is wrong.

1) First of all, most computer users use MS products because of standards set by their company (not by personal choice) or in the case of home users, options available to them

2) Keeping servers, clients, and software protected, and educating users, keeps most companies up &#38; running (the company I've been with for the past 2.5 years has had less than a day of downtime becuase of our diligence)

3) Basic precautions will protect even the most daft home users. I put extremely little effort in protecting my home machine and have NEVER been hit in over 10 years of being connected to the 'Net because I run a software firewall (free), don't click everything in sight, don't believe everything I read in e-mail, etc.

I'm not saying MS doesn't have security issues; however, a little precaution and common sense go a long way and I (and apparently a lot of others in the computing world) are willing to jump through hoops to secure systems to take advantage of the products MS offers. It can be a crapshoot but if one and one's systems are prepared, the risk is mitigated.
Posted by orphu (94 comments )
Reply Link Flag
T.O. - the Philadelphia Eagles want you in camp
Hey TO, you're a great football player and dubious tech analyst. Aren't you supposed to be in training camp?
Posted by R. U. Sirius (745 comments )
Link Flag
Posted to wrong thread
This should have been posted in response to:

'P.S. Carl Johnson'
Posted by orphu (94 comments )
Reply Link Flag
Posted to wrong thread
This should have been posted in response to:

'P.S. Carl Johnson'
Posted by orphu (94 comments )
Reply Link Flag
Only 1/3 !!!
Shows how ignorant the average user is. If only they knew that its lack of proper architecture and planning that provides all the holes in the OS.

I've been waiting a long time for a news article that talks about the real issue, the fault in the product, but every time it's always the same old story: just focus on the "hackers" and "virus" - probably a lot more attractive for the ignorant.

So comes down to marketing: Until everyone points the finger at Microsoft for the holes they leave wide open, they are only getting complaints from 1/3 of the more informed users... no incentive for them is it now?
Posted by (7 comments )
Reply Link Flag
i agree, but consumers should take responsibility
since i switched to linux i have had an improved software experience, no malware, and a faster computer. yes, crackers are to blame for viruses, just like car thieves are to blame for car theft, but that doesn't meant that car makers should make it easy for them. the same goes for the owners. it has to be a united front and MS should lead by example, instead of trying to hide behind the defence that others shouldn't be doing it. crackers shouldn't crack computers or spread malware but they do, and we have to live with it. they are not a new thing either, and windows has flaws that have been patched in UNIX systems 20 years ago!
Posted by Scott W (419 comments )
Link Flag
Only 1/3 !!!
Shows how ignorant the average user is. If only they knew that its lack of proper architecture and planning that provides all the holes in the OS.

I've been waiting a long time for a news article that talks about the real issue, the fault in the product, but every time it's always the same old story: just focus on the "hackers" and "virus" - probably a lot more attractive for the ignorant.

So comes down to marketing: Until everyone points the finger at Microsoft for the holes they leave wide open, they are only getting complaints from 1/3 of the more informed users... no incentive for them is it now?
Posted by (7 comments )
Reply Link Flag
i agree, but consumers should take responsibility
since i switched to linux i have had an improved software experience, no malware, and a faster computer. yes, crackers are to blame for viruses, just like car thieves are to blame for car theft, but that doesn't meant that car makers should make it easy for them. the same goes for the owners. it has to be a united front and MS should lead by example, instead of trying to hide behind the defence that others shouldn't be doing it. crackers shouldn't crack computers or spread malware but they do, and we have to live with it. they are not a new thing either, and windows has flaws that have been patched in UNIX systems 20 years ago!
Posted by Scott W (419 comments )
Link Flag
Give me a break!
It's just laziness. Just update your OS software! Those people want someone to hold their hand and do the work for them. It's just like when lazy Americans who don't read the owners manual or can't program a VCR... Microsoft has automatic updates, use it and shut up please..... Update your firewall and virus software.

People got burned because of their own fault!

Thats all I have to SAY!
Posted by QuietStormX (45 comments )
Reply Link Flag
Give me a break!
It's just laziness. Just update your OS software! Those people want someone to hold their hand and do the work for them. It's just like when lazy Americans who don't read the owners manual or can't program a VCR... Microsoft has automatic updates, use it and shut up please..... Update your firewall and virus software.

People got burned because of their own fault!

Thats all I have to SAY!
Posted by QuietStormX (45 comments )
Reply Link Flag
Fairisms.
Far as I know that's not a real word.

One of the reasons many techs don't update servers and workstations is the fear that the updates will break other software or the OS itself. It is a founded fear. SP2 caused all kinds of problems with Windows XP. And before that I can remember getting updates for Windows 98 that caused driver errors, program errors, and even Windows errors. So even if Microsoft has gotten 110% better at delivering updates that don't break software the old saying of once bitten twice shy still rules the roost. Not to mention it can be hard to update several hundred or even thousands of computers. And the fear of breaking even a 1/3 of them can be enough to stop any tech.

It's unfortunate that flaws are out there in any product and it's unfortunate that people would try to take advantage of them, but this is part of life now. The only real fix is for people to become smarter users and lower the number of stupid things they do.
Posted by System Tyrant (1453 comments )
Reply Link Flag
Stability, not useless features!
Good point. One more thing to add: when users and purchasers demand that OSes become more stable and static with longer development cycles, it might happen. Customers drive the product by continually requesting new technology and rewarding software companies that move quickly to add features at the expense of stability and security.

I, for one, would delay the onset of features for more solidity and stability, but most people are blinded by shiny new features that they will never use.

I want an OS that's as stable as my stereo receiver! The sad thing, other electronics are becoming more like computers than computers are becoming like other electronics. And cars running almost completely on software...holy hell.

Mister Winky
Posted by Mister Winky (301 comments )
Link Flag
Fairisms.
Far as I know that's not a real word.

One of the reasons many techs don't update servers and workstations is the fear that the updates will break other software or the OS itself. It is a founded fear. SP2 caused all kinds of problems with Windows XP. And before that I can remember getting updates for Windows 98 that caused driver errors, program errors, and even Windows errors. So even if Microsoft has gotten 110% better at delivering updates that don't break software the old saying of once bitten twice shy still rules the roost. Not to mention it can be hard to update several hundred or even thousands of computers. And the fear of breaking even a 1/3 of them can be enough to stop any tech.

It's unfortunate that flaws are out there in any product and it's unfortunate that people would try to take advantage of them, but this is part of life now. The only real fix is for people to become smarter users and lower the number of stupid things they do.
Posted by System Tyrant (1453 comments )
Reply Link Flag
Stability, not useless features!
Good point. One more thing to add: when users and purchasers demand that OSes become more stable and static with longer development cycles, it might happen. Customers drive the product by continually requesting new technology and rewarding software companies that move quickly to add features at the expense of stability and security.

I, for one, would delay the onset of features for more solidity and stability, but most people are blinded by shiny new features that they will never use.

I want an OS that's as stable as my stereo receiver! The sad thing, other electronics are becoming more like computers than computers are becoming like other electronics. And cars running almost completely on software...holy hell.

Mister Winky
Posted by Mister Winky (301 comments )
Link Flag
Microsoft IS TO BLAME For Worms and Virus and EVERYTHING ELSE!
Microsoft has done a very poor job at convincing legal authorities all over the world that disrupting software should be a CRIME and not an accomplishment. Jail terms should be commensurate with the overall cost to the public. Many folks think that Microsoft should be able to prevent all of these problems and refuse to accept any responsibility on their own. That's life and that's the way it is. Blame everyone else but YOU!
Posted by KenFisher (2 comments )
Reply Link Flag
Microsoft IS TO BLAME For Worms and Virus and EVERYTHING ELSE!
Microsoft has done a very poor job at convincing legal authorities all over the world that disrupting software should be a CRIME and not an accomplishment. Jail terms should be commensurate with the overall cost to the public. Many folks think that Microsoft should be able to prevent all of these problems and refuse to accept any responsibility on their own. That's life and that's the way it is. Blame everyone else but YOU!
Posted by KenFisher (2 comments )
Reply Link Flag
A Fridge
At the end of the why can't hardware and software be created like a fridge? Why do we always expect that there will be something wrong with a computer? We don't think that way when we buy a fridge do we?

Marc
www.PropertyTalk.com
Posted by (5 comments )
Reply Link Flag
Not enough pretty colors
Actually there is a system like that, except its screen is only green and you can't play games on it. Microsoft is to blame, because operating systems have already been made that don't have these kind of security holes. As well as the companies that put there trust in a company that consistently has these problems. And the computer news, who only know Microsoft and Linux these days. Just keep thinking the next OS will be better and the patches will come out faster, firewalls will stop everything and virus scans will stop all the viruses, even the new ones.
Posted by (6 comments )
Link Flag
Come to think of it...
... yes, you're right. You have a point there. I buy an appliance and I simply expect it to work. I buy a computer and I worry...
Posted by Mendz (520 comments )
Link Flag
 

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