February 2, 2007 4:00 AM PST
Survey: Are domain registrars free-speech friendly?
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"Numerous customers echoed Mr. Caruso's sentiment, telling us they were glad to know Go Daddy has procedures in place to handle "network misuse." Many e-mailed us to say they appreciated our speedy response and some actually found fault with how other parties involved handled the situation.
"Let us now address the questions you are posing to registrars in general on this issue."
1. Under what circumstances will you suspend a customer's domain name based on the content of his or her Web site, in the absence of a court order?
Go Daddy takes action to suspend a domain name in cases where the domain name is being used for, or in association with, illegal activities. Our most common instances involve phishing sites, child pornography Web sites, terrorist sites and the like.
As an established partner with the National Center for Missing and Exploited Children, we also take action based on sites that pose a significant threat to or exploitation of childrem--as was the case in this instance.
2. How many times a month, on average, do you suspend a customer's domain name based on the content of his or her Web site?
An extremely small number of domains registered at Go Daddy.com ever have any need to interact with our Abuse Department.
3. What are the most common reasons for suspension?
Phishing sites and child pornography/child endangerment sites are the most common type of content-related suspensions.
4. How many domain names do your customers currently have registered through you?
The Go Daddy Group currently has more than 18.1 million domain names under management.
5. Go Daddy last week suspended its customer's domain, Seclists.org, because of a complaint from MySpace. Would you have done the same thing in the same way if Seclists.org happened to be your customer? (Editors' note: We did not ask Go Daddy this question.)
6. If you do suspend domain names in the absence of a court order, what procedures do you have in place to ensure that the customer is notified beforehand and given adequate opportunity to respond?
We have a dedicated abuse department that thoroughly investigates each potential situation individually. The customer with the offending material will be contacted using information we have through the public Whois database and/or our customer records. Once contact is made, generally we're able to quickly resolve the issue with the customer. However, in some cases, if we are not able to contact the customer or to resolve it AND the content is illegal, threatening, or in association with an illegal activity, we remove the site and continue to try and contact the customer ore resolve it.
Additionally, we strive to make every instance an educational opportunity because so few people truly understand the importance of keeping contact information updated or why a registrar may have to take swift action.
Of course, our ability to contact the customer is dependent upon their providing valid contact information in either their customer account, or as contact information in the Whois database.
7. Do you believe that your most important responsibility is to provide technical services to paying customers--or is it to police the content of their Web sites, FTP sites, and so on?
Ensuring the proper functioning of all Go Daddy products and services is of paramount importance to us. Our industry-leading products and customer care show our commitment to our customers. Considering those commitments to our customers and our commitment to keeping the Internet safe for everyone, we will not sit idle while Web sites under our management are used for potentially criminal purposes.
8. Are you attempting to recruit Go Daddy customers as a result of last week's news about Seclists.org? (Editors' note: We did not ask Go Daddy this question.)
9. If you do suspend domain names in the absence of a court order, how do your customers go about getting their sites restored?
Our Abuse Department is available 24 hours a day, 365 days per year to help quickly resolve the situation. They are available by email or telephone.
10. Do you have a dedicated department or person who handles issues related to domain name suspensions?
We have a team of dedicated team of administrators whose sole focus is to handle all aspects of abuse-related situations. Our Abuse Department is available 24 hours a day, 365 days per year to help quickly resolve the situation. They are available by email or telephone.
Melbourne ITdid not participate We first left phone and e-mail messages with the Australia-based company and its San Francisco outpost on Monday afternoon. Since then, we have received no response from the company, despite a number of follow-up phone calls and e-mails.
Moniker.compartial response Moniker.com would not answer our survey. Instead, a public relations representative for Moniker.com sent us a statement that answered some -- but not all -- of our questions. The representative said the statement "can be attributed to" Monte Cahn, the chief executive and founder of Moniker.com. The company is based in Pompano Beach, Fla.
"Our mission is to support our customers while abiding by ICANN policies. We have very clear Terms of Service that define actions that will warrant termination or suspension of an account. We investigate any and all claims that are brought to our attention. If the claims are substantiated, we have the right to terminate the account. Our customer base is primarily large corporations and domain portfolio owners - people who run big businesses and treat their domains as assets, so this happens very infrequently. We have nearly 2 million domains under management."
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