Suddenly, an industry is all ears

The big cell phone companies are eager to improve customer service, an area that was an afterthought a short time ago.
The New York Times

The story "Suddenly, an industry is all ears" published March 4, 2006 at 11:38 AM is no longer available on CNET News.

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[RobZ--]

No mention of T-Mobile?

T-Mobile has won the last 3 JD Powers and Associates awards for best customer service and nary a mention? Hmmm....

[i_am_still_wade]

Or Verizon

I've always heard Verizon had good customer service, even though I wouldn't use them because they aren't smart enough to be GSM.

I have Cingular, and despite some incompentent people at the local store, I've never had a problem with customer service. But, the local store has idiots who only know what the brochure says. I had a Treo 650 for a few weeks, but couldn't get it to work. Cingular's own site said I need a different brand of SIM. The local store didn't know anything about it.

[RobZ--]

No mention of T-Mobile?

T-Mobile has won the last 3 JD Powers and Associates awards for best customer service and nary a mention? Hmmm....

[i_am_still_wade]

Or Verizon

I've always heard Verizon had good customer service, even though I wouldn't use them because they aren't smart enough to be GSM.

I have Cingular, and despite some incompentent people at the local store, I've never had a problem with customer service. But, the local store has idiots who only know what the brochure says. I had a Treo 650 for a few weeks, but couldn't get it to work. Cingular's own site said I need a different brand of SIM. The local store didn't know anything about it.