March 4, 2006 11:38 AM PST

Suddenly, an industry is all ears

The big cell phone companies are eager to improve customer service, an area that was an afterthought a short time ago.
The New York Times

The story "Suddenly, an industry is all ears" published March 4, 2006 at 11:38 AM is no longer available on CNET News.

Content from The New York Times expires after 7 days.

6 comments

Join the conversation!
Add your comment (Log in or register)
No mention of T-Mobile?
T-Mobile has won the last 3 JD Powers and Associates awards for best customer service and nary a mention? Hmmm....
Posted by RobZ-- (3 comments )
Reply Link Flag
Or Verizon
I've always heard Verizon had good customer service, even though I wouldn't use them because they aren't smart enough to be GSM.

I have Cingular, and despite some incompentent people at the local store, I've never had a problem with customer service. But, the local store has idiots who only know what the brochure says. I had a Treo 650 for a few weeks, but couldn't get it to work. Cingular's own site said I need a different brand of SIM. The local store didn't know anything about it.
Posted by i_am_still_wade (250 comments )
Link Flag
No mention of T-Mobile?
T-Mobile has won the last 3 JD Powers and Associates awards for best customer service and nary a mention? Hmmm....
Posted by RobZ-- (3 comments )
Reply Link Flag
Or Verizon
I've always heard Verizon had good customer service, even though I wouldn't use them because they aren't smart enough to be GSM.

I have Cingular, and despite some incompentent people at the local store, I've never had a problem with customer service. But, the local store has idiots who only know what the brochure says. I had a Treo 650 for a few weeks, but couldn't get it to work. Cingular's own site said I need a different brand of SIM. The local store didn't know anything about it.
Posted by i_am_still_wade (250 comments )
Link Flag
 

Join the conversation

Add your comment

The posting of advertisements, profanity, or personal attacks is prohibited. Click here to review our Terms of Use.

Inside CNET News

1-2 of 12

Scroll Left Scroll Right

What's Hot

Discussions

Shared

RSS Feeds

Add headlines from CNET News to your homepage or feedreader.

Markets

Market news, charts, SEC filings, and more

Related quotes

Verizon Communications (0.00%) 0.00 37.69
Dow Jones Industrials (0.00%) 0.00 12,801.23
S&P 500 (0.00%) 0.00 1,342.64
NASDAQ (0.00%) 0.00 2,903.88
CNET TECH (0.00%) 0.00 2,032.01
  Symbol Lookup