Sprint profit, revenue fall on subscriber losses

Earnings fall by 77 percent from year-ago quarter; company predicts struggle to attract subscribers will continue.

The story "Sprint profit, revenue fall on subscriber losses" published November 1, 2007 at 6:32 AM is no longer available on CNET News.

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[Arrgster]

hhhmmm lets see

inconsistent billing, bad service, bad customer service.. what could possibly be the problem...

[alflanagan]

Re: HHHMMM LETS SEE

You forgot to mention the truly lousy network availability. The only reason they have the "lowest dropped calls" is that you can't connect the call in the first place.

[gadgetgirl21]

could it be...

their push to talk Nextel product? Why is it when I go into a store their sales people seem to want to push me into that obsolete product. Who would want to have that annoying, chirping,intrusive product when we could have text messaging

[hotelone--2008]

Sprint/Nextel marriage woes...

Saw a cartoon once showing Sprint & Nextel getting married and driving off to their honeymoon. Left at the church was their luggage. Marked on the side of their luggage was "Customer Service".

[alegr]

No wonder

Check those Red Tape articles on MSNBC about cell phone providers. Most of readers responses in the discussions are horror stories about Sprint and ATT.

[Quemannn]

The way you look at Sprint Nextel

Everybody has got freedom to have their own ways of looking at things. Customers might have lots of complaints about Sprint's customer care, and investors might feel tempted to dump their shares cheap. But there are visionaries who think Sprint is a kind of pioneer in mobile WiMAX deployments.
For Sprint, WiMAX is a make-or-break issue with a stalwart business alliance formed behind it. The transient losses of revenue and customers are the risks that Sprint has to take to expedite its WiMAX deployments across USA. Sprint is on the right track, despite the poor quarterly pictures, because Sprint has to differentiate its 4G trajectory against bigger rivals like AT&T and Verizon. If you can foresee a couple of years ahead, you will realize Sprint is in labor to give a birth of new technology wonder, but those blind to the future wouldn't believe in a sea change lying ahead of telecom industry as a whole.

[TBolt]

Sprint

You sound like a Sprint PCS exec or fanboy. I have PDA's with Sprint and Verizon Wireless. After 6 months of dual use, I plan to disconnect my Sprint phone before the end of 2007.

Sprint's support is terrible. I believe they actually charge you if you call their customer service line. Anything Sprint comes up with in the years to come, the others will have the same or better. I'm willing to bet on it.