January 12, 2006 3:10 PM PST

Some PayPal users complain of tax records delay

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Just two weeks before they are supposed to file business taxes for 2005, some eBay sellers based in California say they are being prevented from downloading transaction records needed to complete their filings.

According to numerous postings on message boards on PayPal and parent company eBay, some eBay sellers who tried to download their transaction history for the year received an error message or a notice that told them to try again later.

"I have not been able to download any Paypal history for Jan '05 all the way up to Sept '05," said one post on eBay's message board. "I am trying one month at a time."

This was making some eBay sellers in California antsy on Thursday as the state's deadline for sales tax is Jan. 31, giving them two weeks to prepare their filings.

Sara Bettencourt, a PayPal spokeswoman, acknowledged that the company had received calls about the issue but that it was an isolated problem that affected only a small number of customers. PayPal is far and away the most popular electronic payment method for online auctions.

"It's not a systemwide issue," Bettencourt said. When asked why there appeared to be dozens of people complaining about the problem, she noted that PayPal has 87 million customer accounts and that this would equal only a tiny fraction of the company's customer base. She said the company's technicians would help "walk them through the solution" on an individual basis.

Frustrating many of the sellers who have failed to download their transaction history is that they say PayPal representatives have continually told them that the problem is fixed. But when they try to download the information needed, very little or nothing is available, the sellers say.

"I have called and have talked with over a dozen different people," said one eBay seller on the auction site's message board. "I have also e-mailed numerous times, and even though they reply daily telling me, 'It is now fixed and you can download your history,' here I sit again tonight and it doesn't work."

Bettencourt said that some customers were also experiencing problems accessing their Recent Activity section, which is a history of their recent transactions. She said that the company expected technicians to repair the problem by Thursday evening.

In September, PayPal suffered a glitch that caused duplicate debit card withdrawals and deposits on some customer accounts. In October 2004, a bug in the company's software locked some customers out of their accounts. The site suffered several days of intermittent performance.

2 comments

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Third Party Pay Pal
Needs to get it fixed. It does not matter if you are one person or thousands of people. If your having a problem getting your information, and have tried to no avail to retrieve it, call the IRS and let pay pal and eBay deal with them. Put the blame where it belongs. Maybe a little dealing with the IRS will help them get it together. We all have to pay our taxes. What you think?
Posted by Eskiegirl302 (82 comments )
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The Truth of Justice by Paypal
I, the seller of Ebay, has posted the parcel by air mail to the buyer. The buyer claims that she has not receive the parcel. Paypal just give her back money out of MY pocket without my authorization, coz I can not prove that I have posted the parcel.

Paypal has a buyer protection program. Buyers claim to Paypal that they have not received the parcel. Paypal will give them back money from the seller without the authorization of the seller, because the sellers can not prove that they have post the parcel by air mail (unregistered mail/ without mail track).

The parcel posted by air mail without mail trace. I do not have the proof of the posting, does not mean I have not post the parcel. If you accuse a person of kill another people, u take him to Jail, due to he have no proof that he have not kill people. No proof does not mean you can accuse of other people doing wrong things.

I have stated in the auction that - Seller is not responsible for any item(s) once shipped. the parcel will be posted by air mail without mail trace.

Even Paypal can NOT prove Buyer has not receive the parcels. Buyer claims and Paypal Trusts them. What if Buyer is telling lies/fraud ?

If there is 10 buyers claims and sellers can not prove, so Paypal give all the money back to the 10 buyers out of the seller's pockets. That is easy all the buyers have to do is buy something on the Ebay and shipped by mail that do not have the parcel trace (unregistered mail). Afterwards, they can claim to Paypal that they have not receive the parcels. Paypal will give them back all their money, since the sellers can not prove that they have post the parcels! Buyers can get the item without paying. And, sellers are the ones who paying the Paypal fee, the item cost, final auction fee and the shipping cost. Last but not least, the time that involved!

Now, I know what REAL Paypal is. I am so angry and disgust about Paypal. Therefore, do not think that your money is safe in Paypal. Paypal will withdraw your money without your authorization to advertise their brand name!
Posted by mcpigpig (2 comments )
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