August 9, 2005 2:13 PM PDT

Site glitch affects some Wells Fargo users

Some online banking customers of financial services company Wells Fargo ran into trouble accessing the Web site or encountered longer-than-normal response times for a few hours on Tuesday because of a "routine systems upgrade," a company spokeswoman said. The system went down earlier in the morning, the spokeswoman said, though she could not give a specific time. It was back up and running before 2 p.m. PDT.

During the outage, the San Francisco-based company--whose Web site won best-of honors from Forbes magazine in 2003--advised users to try the site again later or to call a toll-free customer service number for assistance.

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You have GOT to be kidding me
This kind of problem happens on a regular basis - wots the big deal?
Posted by jmanico (55 comments )
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You have GOT to be kidding me
This kind of problem happens on a regular basis - wots the big deal?
Posted by jmanico (55 comments )
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We're sorry!
Wells Fargo Online Banking is currently offline. We will resume our regular fee gouging and unscrupulous business practices as soon as possible. (Please note: You have been billed for reading this message.)
Posted by Ikthog (43 comments )
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We're sorry!
Wells Fargo Online Banking is currently offline. We will resume our regular fee gouging and unscrupulous business practices as soon as possible. (Please note: You have been billed for reading this message.)
Posted by Ikthog (43 comments )
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Down since Sunday
This is NOT up and running yet. They told me when I called Monday that they had been down two days already. NOW I'm starting to get concerned.
Posted by racheld81 (2 comments )
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Down since Sunday
This is NOT up and running yet. They told me when I called Monday that they had been down two days already. NOW I'm starting to get concerned.
Posted by racheld81 (2 comments )
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Wells Fargo is not telling you the WHOLE TRUTH!!!
Truth is...the system has been down since Saturday...early Sunday! Only a portion of customers are able to function as normal as for others such as myself - I still can't access my account, my balance is the same from Friday and my direct deposit STILL hasn't posted.

Also...this was a company wide issue that also effected the private banking sectors and brokerage departments. It was company wide...not just an online thing.

How do I know??? I used to work there...and still have inside sources.
Posted by khymberlee (2 comments )
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Wells Fargo is not telling you the WHOLE TRUTH!!!
Truth is...the system has been down since Saturday...early Sunday! Only a portion of customers are able to function as normal as for others such as myself - I still can't access my account, my balance is the same from Friday and my direct deposit STILL hasn't posted.

Also...this was a company wide issue that also effected the private banking sectors and brokerage departments. It was company wide...not just an online thing.

How do I know??? I used to work there...and still have inside sources.
Posted by khymberlee (2 comments )
Reply Link Flag
 

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