Being the boss doesn't mean you can automatically say what's on your mind. Just ask Sir Howard Stringer, CEO of Sony of America, who's been striving to get Sony's varied and sometimes contentious businesses to work toward a common goal. In an interview with CNET News.com, the former journalist talked about the blogging phenomenon and how it might someday work for him:
"There's an astonishing amount of information coming at you--and from a lot of different directions. That, in a way, is an extraordinary way to check and balance. And that is a good thing. The difficulty is sorting it out. That is why God invented editors. I find it very stimulating. I think sometimes that if I retire, I'll become a blogger and finally say all the things I've always wanted to say."
Click here to read the full text of the interview.
I bought a tv for over 2800.00 at best buy (sony). I bought the extra warrenty for it. over 300.00. 3years ago. The TV. stoped working called BestBuy, They sent Geeksquad too my house and said that the tv melted on the inside and ruled a manufactures defect. and that the tv is a recall. That was over 2months ago. We played the run around game with Sony and BestBuy. each said call the other. Sony confirmed what geeksquad had said. (recall, manufactors defect) we have been jumping through all these hoops like crazy. send in this send in that email this email that (gave us a number you cant get through too, too fax). prolonging everything. been transfered too this department too that department. I even got a man from Sony customer relations named Paul. He had the gawl too yell at me "what do you want me too do about it!!!" I asked is there anyone else i could speak too that was higher than him he said no. I asked who the next person was in charge and he said and i quote "Sir Howard Stringer CEO he was knighted by the queen of england. Good luck! I have never raised my voice or used any profanity with anyone over this. untill now i sure as He** will never ever buy another sony product ever ever again. i hope everyone else fallows my lead. if SIR HOWARD STRINGER would like too get ahold of me and apologize on behalf of Paul in customer relations. You may email me at paulyloftis@gmail.com
I had a similar experience with Sony. Our Bravia was purchased 11/24/07, not delivered and hooked up until mid December. December 6th of 2008 was our last use of this TV, completely melted on the inside. Our estimate on repair was $2474, but they did not have the parts available, we did not have the extended warranty, after faxing our paper work on delivery and installation, Sony agreed to cover under warranty. Then our nightmare began. We were given the choice of re-built same year and model (free) or this year new model for $300. We chose the latter. We were told on the 16th of December our new TV would be shipped 7-14 days. We called again around the 30th of December, since we have not heard anything from Sony, we told it would be shipped out Friday. My husband questioned why the delay, he was treated so rude, he asked to speak to a superviser, he was told 'no" and as the conversation continued, he was treated with such disrespect. My husband is so calm and collected, he lost it after being treated so poorly. This conversation went on for about 5 minutes, it was awful. We called back to see if we could get a decent customer service rep, we did, he told us our TV now was not ready to ship on Friday and had no answer as to when, but we would receive an email when it was shipped. We have no email from Sony, this coming week it will be a month since we gave them our credit card information. We are being held hostage by Sony, we paid $2700 for our TV, that worked less than 1 year. We can't afford to lose the $2700, invested, plus the other $300. We have gone through, Christmas and New Year looking at a wall bracket and wires, in our living room. I did put a few ornaments on the bracket for Christmas. All I could think of, what good is the extended warranty when they treat you with such disrespect and hold you hostage, no TV, no refund. We will shop by customer service response for any further purchases. When I look at all the Sony products we have, we have lost our confidence in Sony. We will be searching for any avenue to let people know what they can expect when they purchase a Sony product, especially if they get a "lemon".
I have had a horrible experience with Sony Vaio VGN-130G. Even though the power cord went bad within the last 3 months, they refuse to fix and say it is going to be $700!! I gues that is to pay for their new Sony Style stores in S. California, like Glendale. Does anyone know the CEO's email address?
This is in reference to my complaint number 4240668 related to the missing HDMI cable, which was supposed to come free along with my home theatre system DZ690.The details about the dealers name and other information can be extracted from the complaint number.
I would like to highlight the negligence exhibited by your customer care cell. Despite repeated enquiries, they seem to be unperturbed even when the case is more than a week old. Well a deadline of 48 hours as mentioned by you people then looks totally false. I can understand a delay of couple of days on account of mishap in the state, but the total time take till now is unacceptable. This kind of service was not expected by me from Sony. This is a mistake on your part and you should take total responsibility for it.
Mr. Lokesh Nagra was handling the case, but most of the time, he seems too busy to take the call or revert. He updated me last Friday that a mail has been sent to AP circle and he would revert by Monday (07/09/09). But no body called to brief me about the status and I feel that a CBI probe has been instituted for the case.
When I asked about the next level of escalation, I was given this email id. I am not sure, whether I have been directed to the right channel hearing the response of your executive.
Please look into the matter and ensure the case is sorted out soon.
Regards
Shibesh Kumar 9177364555
Complaint booked on the name of Shipra Singh Cell no 9052993909
I am writing this mail from New Delhi, India and hope that this reaches the president of Sony Corporation.
After all, everything related to Sony reflects to Brand Image.
This mail is in connection to the VERY PATHETIC service conditions of Sony Ericsson Mobile Phones in India.
And to add to that, After repeatedly writing mails to the complaint center, no appropriate reply is provided.
Even when contacted over phone, the complaint center provides just 1 reply - Systems are down so cant take a complaint.
Please help.
I have purchased one P1i from Mobile Villa on 07/12/2008.
The IMEI no 357033018132332
Since then, The handset is giving me troubles of all kinds and have been to service center several times but the solution is still not in sight.
The dates and jobsheets nos are as under
SES09CN110401
SE309CNT10461 submitted on 1-8-2009 recieved back on 10-08-2009
SE309CNT10570 submitted on 17-08-2009 recieved back on 15-09-2009 (after 1 month)
SE309RDK10935 Submitted on 02.11.2009 (service center had asked for 25 days to get it repaired)
The problem still is far from repairs.
The touch screen stops working every now and then.
I bought a VAIO laptop but an error occurred for the third time which frustrates my enthusiasm to use sony products. the reinstallation of programs do not solve the problem, sony service center should dig up the cause of the error and knowing the distance from my place to Manila Philippines is quite costly and inconvenient. I need assistance on this.
I bought a Sony notebook SR43G in August 2009 in the Sony Style shop on behalf of my friend who will come to Hong Kong to get the notebook in coming March 2010. With full confidence on the quality of Sony, I had not checked the notebook for a minute! However, my confidence in Sony proved to be totally wrong. After upgrading the version to Window 7 instead of using Vista in December 2009, upon request of my friend, I used it to see if anything went wrong. I found the cursor moved everywhere when I used the word file!!!! I then brought the notebook to the service centre to fix the problem. The staff first attributed the problem to my fast typing because of the design of the notebook!! Later, I was told by the technician that I had missed one step in installing Window 7. Anyway, with full assumption everything should be O.K. More than surprising, the cursor still move from time to time, more alarming, a white line dead pixels was found in the LCD montior. Besides, I could not drag the word files to my USB. Under such circumstances, I determined to ask for replacement for how could I ask my friend to take the notebook back to Hong Kong to get the problem fixed? However, my request was turned down because it was the policy of Sony to provide after sale service in a form of repair, no replacement after 7-days trial period. When I tried to get to more senior level, I found the service manager was right, no one his senior dared to contact me and I am very very frustrated and angry. If Sony is going to repeat the story of Toyota, again, it is the perfunctory attitude of the staff in fixing the problems of the product.
Sir Howard Stringer, I purchased a KDF 60XS955 early 2005 and have had many issues with this TV. First the Optical Block has failed and as i'm finding out will eventually fail in 2 to 3 years of use. Next , the thermal fuse blew because the lamp housing was melting . I have been wrestleing with your Customer service dept. for over 3 Years, yes 3 Years mostly from your stonewalling department in the Philipines. You have no Idea of the Sunami that is headed your way with regards to the complaints being filed regarding your Light Engineproblem. Be a man and fix what is broken !!!.. I'll see you in Court !!!! There are three (3) Class Actions Suits for now. That is the tip of the Iceberge. When the public finds out of this Cover Up attempt(Like Toyota) it will be the fibnal nail in your coffin.
Good Day to You Sir.
Dear Sir Howard Stringer,
I love the SONY brand and the great Akio Morita is an inspiration in my Life.
I have a grievance to address in case you are listening.
My mobile K810i used to suddenly switch off and within a few days of such an error, it switched off for ever. It happened 1 month after warranty period. I submitted the phone to your service centre at Bhubaneswar, India on 23 June 2009 and they said that the motherboard is spoilt & needs replacement. I paid Rs.2500 for its replacement and within 25 days the same thing occurred. My mobile was dead again and that meant the service centre had not actually found out the real problem. I submitted the phone again on 17 Nov 2009 with service no. SE309SPS12215 and till date they have not managed to either contact me nor report repair and I am at the losing side, one who had to shell out Rs.2500 and got in return the dead phone. Who is to blame? I am sick of visits to service centre. Kindly help not only because I am a loyal Sony products purchaser but also because I promote your brand to family & friends and this means if I lose trust, you lose one of your loyal customers due to customer dissatisfaction in service, especially after I used to feel Delighted at purchasing SONY products. Already have switched to Corby Pro; hopefully that may be temporary. Kindly help, its a plea. On this same day I have mailed through your website but I feel there may not be any response to my expectation. Also I did complaint to sony ericsson callcentre on 31 Dec 2009 and spoke to a lady by name Janmeet, complaint No. being 86225149. I am looking towards a solution. Regards, Adil (unsatisfied at service).
email: adil.h.ali@gmail.com
p.s.: Also my wife has W700i which too lies with your service centre SE309RBH11837
The preloaded Windows 7 Operating System provided by the Sony corporation
contains a Windows Media Player (WMP) installation package for an earlier
version of WMP and will not work with the later version of WMP included with
the provided operating system. I was informed by Andrew of your support team
that Microsoft is responsible for the problem. I addressed the problem to
Microsoft support. Their response was that Sony is responsible for the
problem. I informed your support team of the Microsoft position and
received the following in return.
" I'm sorry; As mentioned in our previous
response, please contact Microsoft support team. They will be happy to
assist you further. >
> Thank you for understanding.
>
> The Sony Email Response Team
> C1GG
> Andrew"
Sir Howard, I purchased your computer in good faith and find it disappointing that Sony
Corporation would not assist me in my efforts to make it work correctly.
SUB : SONY ERICSSON UPDATE SERVICE MAKING PHONES DEAD THROUGHOUT THE WORLD.
I have a SONY ERICSSON P990.
After successfully updating my phone with with SEUS my phone stopped working. It is not booting just showing plain blue screen. When I checked the Internet for solutions I found many people having the same complaint.
I have tried all the suggested remedies. Changed the batteries, removed the memory card, cleaned the connectors, pushed the start button for more than 10 seconds, changed the battery with a new one.
But still this is not working.
Visited the service center and the service center people said your AMMA software is detecting the phone and the model and detecting some of the settings and features but not detecting the softwares of the phone.
They suggested that the phone has hardware problem.
Tell me what to do? My phone never gave me trouble. I handled it very cautiously. It was working fine before running the update service and I was a satisfied customer of SONY. Most of the appliances, camera, music system in my home is of SONY.
I am the editor of a magazine and I need to have my phone in running condition as soon as possible.
There are lots of people on internet forums having the same complain about your update service. You people have removed the option of updating the software again if it failed or the phone malfunction after updating it.
Please help resolve the problems as soon as possible.
Ramakant Sharma, Bhopal India phone No : +919425000003. Phone Model : P990
Interesting to hear Mr Stringer's views. How insightful to know that he appreciates information gathering this way. Has he heard of morphic media whereby you can select what you want to view in real time or see different versions each time you view. Infinite possiblities, a real revenue creator and the way forward in the future. THEY SAID POLYMOPRHISM COULD NOT BE DONE WELL IT HAS!!!!
Hi,
BUYER BEWARE! DO NOT BUY SONY TVS.
I have 2 Sony tvs - XBR 4 and XBR5. The XBR 4 has had a panel replaced about 1 year ago due to an extended warranty issue with this model. The XBR 4 has the same problem 1 year later and now the XBR 5 has the same issue. If you call the customer relations you get the run around, representatives hanging up on you, shouting at you and your issue never gets resolved. I am appalled and furious that I have spent $8000 on faulty equipment. I have been buying Sony products (DVD players, BD players, TVs, Camcorders, Cameras) for the last 25 years. I will never waste my money again and I shall be seeking further recourse from Sony Corporate.
I bought my KDL52z5100 TV from BestBuy in November 2009, after 1 year and a half the tv start showing a shade on 3/4 of the screen when I turn it on. It would clear up after 30 min but an horizontal black line would stay permanently on the screen. Contact Sony and they asked me to have an authorized technician from them to make an inspection and after that they'll present me some options. I paid over 100$ from my money for the technician to come and not even touch the TV with one finger, just used the remote control to turn it on and then fill the paper with "LCD need replacement", cost of replacement $2700. WHAT??!! Sony called me the next day to present me the "options" who suddenly became "the option". The wanted to offer me a tv of an discounted price. So I still making payments on this TV and they wanted me to buy another one.Very "convenient" offer. Next step is to contact an attorney and open a law suit. A $2000 tv should not be expected to last 18 months. It is ridiculous.
In regards to the Sony Bravia TV which could catch on fire recalls, here's what people are saying:
Comments #1 Good luck if you have a Submitted by Anonymous (not verified) on 2011-10-26. Good luck if you have a wall-mounted TV! SONY says this: "At the time of your scheduled appointment, the TV must be in a serviceable position, allowing the technician access to remove the back cover of television without having to move the entire unit." So.... you have to take it down off the wall, have it inspected in 30 minutes, and replace it on the wall-mount.
#2 Sony won't repair my TV because it's on the wall. Submitted by Nina (not verified) on 2011-11-10. I have one of the TV's that they say could catch fire, but because it's mounted on the wall, they won't repair it. The repairperson said at first that he'd bring someone to help him, but then his supervisor told him that I should take it off the wall myself. I'm 60 years old and not supposed to lift anything heavy. It's a 40 inch television. Isn't that the point of a flat screen -- to mount it on the wall? Doesn't Sony know that most of their TV's will be wall mounted? Shame on Sony for not standing behind their product. At this point, I'd suggest anyone in this situation should start spreading the word everywhere that Sony doesn't stand behind their product.
#3 Bravia TV mounted on the wall Submitted by Anonymous (not verified) on 2011-11-11. After being put on hold several times with a Sony representatives today, they told me I must take my TV off the wall for an inspection for the recall. I told them that it is impossible for me, since I live alone and am a small female who doesn't own the proper tools to take it off the wall. It would probably fall onto the floor if I attempt to do this, so I won't do it. Sony's customer service people are worthless, and you can not reason with them. I'm sure there will be a lot of complaints about this, since probably half the people who own flat screen TV's mount them on their walls. The irony for me is I bought an entire entertainment system from the Sony Style store and spent over $700 to have the white glove treatment which included all the wiring and mounting of my TV. Now they want me to undue all the work I paid for, because their TV could cause my house to burn down.
#4 What can we do to get the recall work done? Submitted by Nina (not verified) on 2011-11-11. I'm in the same position. I paid to have my TV mounted, too. Don't they understand that most of the TV's will be mounted, and many people will have paid good money for that mounting, and won't be able to handle disassembling the mount themselves? Does anyone have any ideas about who to contact (Better Business Bureau??) to motivate them to actually do the recall and not just offer something that we have to pay for ourselves? I had no idea Sony had such dismal, ineffective, uncaring customer service. Before this experience, I thought of them as a reputable company. A reputable company stands behind their product, so Sony isn't a reputable company.
Sony is being very consumer unfriendly about this issue, and people are getting mad! Sony needs to follow through with these inspections, and deal with the issue of their flat screen TV's being mounted. Isn't this how most flat screens are in homes??????
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This is in reference to my complaint number 4240668 related to the missing HDMI cable, which was supposed to come free along with my home theatre system DZ690.The details about the dealers name and other information can be extracted from the complaint number.
I would like to highlight the negligence exhibited by your customer care cell. Despite repeated enquiries, they seem to be unperturbed even when the case is more than a week old. Well a deadline of 48 hours as mentioned by you people then looks totally false. I can understand a delay of couple of days on account of mishap in the state, but the total time take till now is unacceptable. This kind of service was not expected by me from Sony. This is a mistake on your part and you should take total responsibility for it.
Mr. Lokesh Nagra was handling the case, but most of the time, he seems too busy to take the call or revert. He updated me last Friday that a mail has been sent to AP circle and he would revert by Monday (07/09/09). But no body called to brief me about the status and I feel that a CBI probe has been instituted for the case.
When I asked about the next level of escalation, I was given this email id. I am not sure, whether I have been directed to the right channel hearing the response of your executive.
Please look into the matter and ensure the case is sorted out soon.
Regards
Shibesh Kumar
9177364555
Complaint booked on the name of Shipra Singh
Cell no 9052993909
I am writing this mail from New Delhi, India and hope that this reaches the president of Sony Corporation.
After all, everything related to Sony reflects to Brand Image.
This mail is in connection to the VERY PATHETIC service conditions of Sony Ericsson Mobile Phones in India.
And to add to that, After repeatedly writing mails to the complaint center, no appropriate reply is provided.
Even when contacted over phone, the complaint center provides just 1 reply - Systems are down so cant take a complaint.
Please help.
I have purchased one P1i from Mobile Villa on 07/12/2008.
The IMEI no 357033018132332
Since then, The handset is giving me troubles of all kinds and have been to service center several times but the solution is still not in sight.
The dates and jobsheets nos are as under
SES09CN110401
SE309CNT10461 submitted on 1-8-2009 recieved back on 10-08-2009
SE309CNT10570 submitted on 17-08-2009 recieved back on 15-09-2009 (after 1 month)
SE309RDK10935 Submitted on 02.11.2009 (service center had asked for 25 days to get it repaired)
The problem still is far from repairs.
The touch screen stops working every now and then.
Reciever sound is not clear.
Waiting for a reply.
Thanks
priyanka.sweety@live.com
ph: 9990407877
what is reason Sony Great Success in Consumer market ? and how would you see market as a top manager of Consmer Eletronics
Regards
gagan
Good Day to You Sir.
I love the SONY brand and the great Akio Morita is an inspiration in my Life.
I have a grievance to address in case you are listening.
My mobile K810i used to suddenly switch off and within a few days of such an error, it switched off for ever. It happened 1 month after warranty period. I submitted the phone to your service centre at Bhubaneswar, India on 23 June 2009 and they said that the motherboard is spoilt & needs replacement. I paid Rs.2500 for its replacement and within 25 days the same thing occurred. My mobile was dead again and that meant the service centre had not actually found out the real problem. I submitted the phone again on 17 Nov 2009 with service no. SE309SPS12215 and till date they have not managed to either contact me nor report repair and I am at the losing side, one who had to shell out Rs.2500 and got in return the dead phone. Who is to blame? I am sick of visits to service centre. Kindly help not only because I am a loyal Sony products purchaser but also because I promote your brand to family & friends and this means if I lose trust, you lose one of your loyal customers due to customer dissatisfaction in service, especially after I used to feel Delighted at purchasing SONY products. Already have switched to Corby Pro; hopefully that may be temporary. Kindly help, its a plea. On this same day I have mailed through your website but I feel there may not be any response to my expectation. Also I did complaint to sony ericsson callcentre on 31 Dec 2009 and spoke to a lady by name Janmeet, complaint No. being 86225149. I am looking towards a solution. Regards, Adil (unsatisfied at service).
email: adil.h.ali@gmail.com
p.s.: Also my wife has W700i which too lies with your service centre SE309RBH11837
The preloaded Windows 7 Operating System provided by the Sony corporation
contains a Windows Media Player (WMP) installation package for an earlier
version of WMP and will not work with the later version of WMP included with
the provided operating system. I was informed by Andrew of your support team
that Microsoft is responsible for the problem. I addressed the problem to
Microsoft support. Their response was that Sony is responsible for the
problem. I informed your support team of the Microsoft position and
received the following in return.
" I'm sorry; As mentioned in our previous
response, please contact Microsoft support team. They will be happy to
assist you further. >
> Thank you for understanding.
>
> The Sony Email Response Team
> C1GG
> Andrew"
Sir Howard, I purchased your computer in good faith and find it disappointing that Sony
Corporation would not assist me in my efforts to make it work correctly.
SUB : SONY ERICSSON UPDATE SERVICE MAKING PHONES DEAD THROUGHOUT THE WORLD.
I have a SONY ERICSSON P990.
After successfully updating my phone with with SEUS my phone
stopped working. It is not booting just showing plain blue screen. When I checked the Internet for solutions I found many people having the same complaint.
I have tried all the suggested remedies. Changed the batteries, removed
the memory card, cleaned the connectors, pushed the start button for
more than 10 seconds, changed the battery with a new one.
But still this is not working.
Visited the service center and the service center people said your AMMA
software is detecting the phone and the model and detecting some of the
settings and features but not detecting the softwares of the phone.
They suggested that the phone has hardware problem.
Tell me what to do? My phone never gave me trouble. I handled it very
cautiously. It was working fine before running the update service and I was a satisfied customer of SONY. Most of the appliances, camera, music system in my home is of SONY.
I am the editor of a magazine and I need to have my phone in running
condition as soon as possible.
There are lots of people on internet forums having the same complain
about your update service. You people have removed the option of
updating the software again if it failed or the phone malfunction after
updating it.
Please help resolve the problems as soon as possible.
Ramakant Sharma,
Bhopal India
phone No : +919425000003.
Phone Model : P990
BUYER BEWARE! DO NOT BUY SONY TVS.
I have 2 Sony tvs - XBR 4 and XBR5. The XBR 4 has had a panel replaced about 1 year ago due to an extended warranty issue with this model. The XBR 4 has the same problem 1 year later and now the XBR 5 has the same issue. If you call the customer relations you get the run around, representatives hanging up on you, shouting at you and your issue never gets resolved. I am appalled and furious that I have spent $8000 on faulty equipment. I have been buying Sony products (DVD players, BD players, TVs, Camcorders, Cameras) for the last 25 years. I will never waste my money again and I shall be seeking further recourse from Sony Corporate.
Contact Sony and they asked me to have an authorized technician from them to make an inspection and after that they'll present me some options.
I paid over 100$ from my money for the technician to come and not even touch the TV with one finger, just used the remote control to turn it on and then fill the paper with "LCD need replacement", cost of replacement $2700. WHAT??!!
Sony called me the next day to present me the "options" who suddenly became "the option". The wanted to offer me a tv of an discounted price. So I still making payments on this TV and they wanted me to buy another one.Very "convenient" offer. Next step is to contact an attorney and open a law suit.
A $2000 tv should not be expected to last 18 months. It is ridiculous.
Comments
#1 Good luck if you have a
Submitted by Anonymous (not verified) on 2011-10-26.
Good luck if you have a wall-mounted TV!
SONY says this: "At the time of your scheduled appointment, the TV must be in a serviceable position, allowing the technician access to remove the back cover of television without having to move the entire unit." So.... you have to take it down off the wall, have it inspected in 30 minutes, and replace it on the wall-mount.
#2 Sony won't repair my TV because it's on the wall.
Submitted by Nina (not verified) on 2011-11-10.
I have one of the TV's that they say could catch fire, but because it's mounted on the wall, they won't repair it. The repairperson said at first that he'd bring someone to help him, but then his supervisor told him that I should take it off the wall myself. I'm 60 years old and not supposed to lift anything heavy. It's a 40 inch television. Isn't that the point of a flat screen -- to mount it on the wall? Doesn't Sony know that most of their TV's will be wall mounted? Shame on Sony for not standing behind their product. At this point, I'd suggest anyone in this situation should start spreading the word everywhere that Sony doesn't stand behind their product.
#3 Bravia TV mounted on the wall
Submitted by Anonymous (not verified) on 2011-11-11.
After being put on hold several times with a Sony representatives today, they told me I must take my TV off the wall for an inspection for the recall. I told them that it is impossible for me, since I live alone and am a small female who doesn't own the proper tools to take it off the wall. It would probably fall onto the floor if I attempt to do this, so I won't do it. Sony's customer service people are worthless, and you can not reason with them. I'm sure there will be a lot of complaints about this, since probably half the people who own flat screen TV's mount them on their walls. The irony for me is I bought an entire entertainment system from the Sony Style store and spent over $700 to have the white glove treatment which included all the wiring and mounting of my TV. Now they want me to undue all the work I paid for, because their TV could cause my house to burn down.
#4 What can we do to get the recall work done?
Submitted by Nina (not verified) on 2011-11-11.
I'm in the same position. I paid to have my TV mounted, too. Don't they understand that most of the TV's will be mounted, and many people will have paid good money for that mounting, and won't be able to handle disassembling the mount themselves? Does anyone have any ideas about who to contact (Better Business Bureau??) to motivate them to actually do the recall and not just offer something that we have to pay for ourselves?
I had no idea Sony had such dismal, ineffective, uncaring customer service. Before this experience, I thought of them as a reputable company. A reputable company stands behind their product, so Sony isn't a reputable company.
Sony is being very consumer unfriendly about this issue, and people are getting mad! Sony needs to follow through with these inspections, and deal with the issue of their flat screen TV's being mounted. Isn't this how most flat screens are in homes??????