Siebel, BroadVision to deliver custom e-business apps

Front office software leader Siebel Systems today said it has formed a partnership with e-commerce software company BroadVision to jointly deliver products and services that enable companies to build and maintain relationships with their customers.

Under the terms of the alliance, the companies said they will jointly develop, sell and market resources to push the adoption of integrated BroadVision and Siebel products so that their customers will be able to quickly deploy personalized e-business applications that share customer information with their sales, marketing and customer service systems.

Both Siebel and BroadVision said their products will work together so that businesses will be able to share customer information across all channels. For example, when a user interacts with a BroadVision-powered Web site, the customer information captured in BroadVision will automatically be combined with customer information in Siebel front office applications.

BroadVision makes software that customizes Web sites according to each visitor's behavior, including their buying habits, product and service interests, and preferences. BroadVision software then automatically adjusts the information the user receives to best match their interests and needs. With Siebel's front office applications, companies can provide a consistent customer experience across all channels, whether the customers interact with them in person, over the telephone, through a reseller or via the Net.

Both companies said they expect to make the joint Siebel front office applications and BroadVision e-commerce software available to their customers in the first calendar quarter of 2000.