Short Take: CA ships management tools

Computer Associates released a new version of its Advanced Help Desk software that integrates with the recently shipped Unicenter TNG enterprise network and systems management software platform. The help desk tool can capture alerts and events on managed objects such as applications, servers, and databases, and automatically generate a trouble ticket that is sent to the appropriate IT personnel. The company also rolled out CA-Paradigm Service Desk, a help desk software product that is based on the same underlying technology, but is sold as a separate product. Both tools are available on Sun Microsystems' Solaris, IBM's AIX, and HP's UX Unix platforms.