Last modified: September 10, 1997 2:35 PM PDT
Readers still want their Macs
But they still like their Macintosh. And they're going to keep buying it.
In an informal survey, NEWS.COM asked readers this question: "If you now use a Macintosh, is it the last one you'll ever buy?" Fifty-eight percent of those who replied answered no, despite concerns about Apple's long-term viability.
Those who will stick with Macintosh expressed unwavering support for what they think is a superior operating system, regardless of who runs the company.
"This is a sad time for Apple, but putting aside their troubles, the Macintosh is still a great platform for artists and developers alike. I can no longer respect Apple, nor can I respect Steven Jobs, but I will stick with the Mac," Christopher Winn said.
Some Mac users are pragmatic about the company and its products. "My Mac has not stopped working because of the licensing problems. Sure, I'm concerned about the future of the computer and the company, but that's no reason to go running around like a chicken with its head cut off," one reader named Seth wrote.
While expressing their loyalty to the Mac, many readers also criticized the NEWS.COM Poll for asking a confusing question. They said it elicited a "no" response from them while the headline above it--"Is there a Mac in your future?"--would have drawn a "yes."
"I would rather you asked, 'Will you buy another Mac?' This is more straightforward, and there is no ambiguity to the question," wrote Brent Bossom. "I don't believe this is intentional, but it is little things like this that can skew the results badly. And Mac people don't need any more bad results right now."
Responses from the 42 percent of Mac owners who said they are abandoning the Apple platform were disillusioned and bitter about the turns the company has taken in recent months. Most of them blame Apple cofounder Steve Jobs personally for his role in eliminating Power Computing from the Mac cloning market.
"I have lost all faith in Apple. I do not trust them to look out for their customers, nor do I trust them to do what it takes to remain a viable platform. If they are willing to screw their partners and their partners' customers like this, then there is no telling what they might do next," reader Randall Weber wrote.
It takes a lot to make a Mac enthusiast shift loyalties, but some are swallowing hard and making the move.
"[I] love the computers and I believed in the company, but the treatment Apple is delivering its followers, loyal or not, cannot and should not be tolerated," Doug Busk wrote. " At least I can depend on IBM to treat its customers fairly and consistently."
For more reader comments, see the next page.