RIM notifies of 'critical' BlackBerry outage

Research In Motion warns customers of a severe infrastructure outage of its e-mail service on Monday.

The story "RIM notifies of 'critical' BlackBerry outage" published February 11, 2008 at 2:18 AM is no longer available on CNET News.

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[Seaspray0]

Now I can go home

Gee, that sure simplifies troubleshooting on why it's not working since 2:30 pm cst.

[dpeters11]

RIM's said that before

Quote:Co-CEO Jim Balsillie said at the time that such incidents were "very rare" and the Waterloo, Ontario-based company was taking steps to prevent such an outage from happening again.
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Didn't they say the same thing last April? And it was only last month they ran a failover test. Would have been nice for them to rollover for this.

[Silver_2000]

RIM doesnt communicate to its customers

NO alerts on the website - no email - no information sent to any of its customers that the whole system is down. Thats not world class customer service.

Add to that simply trying to check the BB website is a nightmare because its Sooooo Sloooowwww ... the new version of BB desktop manager is over 200 mb - god knows why - you can plan on spending half the day to download it at what seems like dialup speed.

But if you call and ask they deny there is any problem with the website.

[DigitalFrog]

an email would have been nice

but we didn't get one either (we have 500+ units deployed) even though I am subscribed to the BlackBerry User's Lounge, have downloaded numerous updates that required my contact info, and we recently opened a support contract with RIM directly. You would think at least one of those would have identified a client that needs contacting.

As to the size of the Desktop Manager, the bulk appears to be primarily due to the Roxio Media Manager they have now built in. You have to download the whole thing, but when you start the install there's an option button that will allow you to not install it (install takes an extra 10-15 minutes if you leave Roxio in)