• On TV.com: Sexy summer bodies photo gallery

February 11, 2008 2:18 AM PST

RIM notifies of 'critical' BlackBerry outage

  • 4 comments
RIM notifies of 'critical' BlackBerry outage
Related Blogs

Another Blackberry outage


September 7, 2007

Research In Motion warns customers of a severe infrastructure outage of its e-mail service on Monday.

The story "RIM notifies of 'critical' BlackBerry outage" published February 11, 2008 at 2:18 AM is no longer available on CNET News.

Content from Reuters expires after 30 days.

Add a Comment (Log in or register) (4 Comments)
  • prev
  • 1
  • next
Now I can go home
by Seaspray0 February 11, 2008 3:43 PM PST
Gee, that sure simplifies troubleshooting on why it's not working since 2:30 pm cst.
Reply to this comment
RIM's said that before
by dpeters11 February 11, 2008 5:27 PM PST
Quote:Co-CEO Jim Balsillie said at the time that such incidents were "very rare" and the Waterloo, Ontario-based company was taking steps to prevent such an outage from happening again.
---
Didn't they say the same thing last April? And it was only last month they ran a failover test. Would have been nice for them to rollover for this.
Reply to this comment
RIM doesnt communicate to its customers
by Silver_2000 February 12, 2008 6:49 AM PST
NO alerts on the website - no email - no information sent to any of its customers that the whole system is down. Thats not world class customer service.

Add to that simply trying to check the BB website is a nightmare because its Sooooo Sloooowwww ... the new version of BB desktop manager is over 200 mb - god knows why - you can plan on spending half the day to download it at what seems like dialup speed.

But if you call and ask they deny there is any problem with the website.
Reply to this comment
an email would have been nice
by DigitalFrog February 12, 2008 9:40 AM PST
but we didn't get one either (we have 500+ units deployed) even though I am subscribed to the BlackBerry User's Lounge, have downloaded numerous updates that required my contact info, and we recently opened a support contract with RIM directly. You would think at least one of those would have identified a client that needs contacting.

As to the size of the Desktop Manager, the bulk appears to be primarily due to the Roxio Media Manager they have now built in. You have to download the whole thing, but when you start the install there's an option button that will allow you to not install it (install takes an extra 10-15 minutes if you leave Roxio in)
(4 Comments)
  • prev
  • 1
  • next
advertisement

Latest tech news headlines

RSS Feeds

Add headlines from CNET News to your homepage or feedreader.

More feeds available in our RSS feed index.

Markets

Market news, charts, SEC filings, and more

Related quotes

Research In Motion (-0.36%) -0.25 69.71
Dow Jones Industrials (0.00%) 0.00 8,280.74
S&P 500 (-2.91%) -26.91 896.42
NASDAQ (-2.67%) -49.20 1,796.52
CNET TECH (11.32%) 149.69 1,472.57
  Symbol Lookup
advertisement

Inside CNET News

Scroll Left Scroll Right