Version: 2008

Dell opens India call center

Michael Dell looks on as Amrinder Singh, chief minister of India's Punjab state, cuts the ribbon to inaugurate a call center in the city of Mohali that will employ 1,500 people. The chairman of PC maker Dell sports a traditional red tilak mark on his forehead. (March 21, 2005)

Credit: Prakash Singh/AFP/Getty Images

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Just like Dell, bottom line first, Quality second.
by fred dunn March 22, 2005 4:58 AM PST
As is reflected in the recent quality of Dell systems. Dell is following a pattern of the lower quality systems companies...cutting corners. Anybody that has ever reached one of these call centers knows that the person on the phone is reading from a script and is not usually of much help. Dell had done this in the past but then after complaints reversed it's strategy. Now I guess they just don't care.

Fred Dunn
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Just like Dell, bottom line first, Quality second.
by fred dunn March 22, 2005 4:58 AM PST
As is reflected in the recent quality of Dell systems. Dell is following a pattern of the lower quality systems companies...cutting corners. Anybody that has ever reached one of these call centers knows that the person on the phone is reading from a script and is not usually of much help. Dell had done this in the past but then after complaints reversed it's strategy. Now I guess they just don't care.

Fred Dunn
Reply to this comment
Best Dell tech support I ever had- Call center in Chandigarh
by luciacovelli March 3, 2008 8:37 PM PST
I had occasion to use Dell tech support yesterday and received the most efficient resolution to my printer problem. But what really impressed me was the friendly and courteous manner of my Dell Representative, whose name is Shweta.
While we were waiting for files to download, I asked if Shweta was in India. From there, until the file download was complete, we had a wonderful discussion about books. I, of course, initiated this, but was delighted to communicate with someone half way across the planet in a friendly exchange I found most enjoyable while having my printer problem fixed with expert efficiency.
Reply to this comment
Best Dell tech support I ever had- Call center in Chandigarh
by luciacovelli March 3, 2008 8:37 PM PST
I had occasion to use Dell tech support yesterday and received the most efficient resolution to my printer problem. But what really impressed me was the friendly and courteous manner of my Dell Representative, whose name is Shweta.
While we were waiting for files to download, I asked if Shweta was in India. From there, until the file download was complete, we had a wonderful discussion about books. I, of course, initiated this, but was delighted to communicate with someone half way across the planet in a friendly exchange I found most enjoyable while having my printer problem fixed with expert efficiency.
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