Online payments company PayPal is working to fix a glitch that has been causing duplicate debit card withdrawals and deposits on some customer accounts since the beginning of September.
The problem first surfaced on Sept. 6, when some PayPal customers noticed duplicate withdrawals from their debit cards that sent their accounts into the red. Two weeks later, more PayPal customers also reported duplicate withdrawals and deposits into their accounts.
PayPal is blaming the duplicate withdrawals on a third-party processing error with some PIN-based transactions.
A statement from PayPal's parent company, eBay, posted on one of its discussion forums on Sept. 19, apologized for the inconvenience and said: "Although we initially believed this irregularity was corrected last week, it appears that some transactions are still being affected. We are working to resolve this issue as quickly as possible."
Discussion forums on eBay have been inundated with complaints from angry customers who are unable to tell what their actual PayPal account balance should be. They are claiming that they can't access their funds because their accounts are now in debt.
One seller wrote in a posting: "I'm trying hard to make sense of the 20+ erroneous withdrawals/corrections. After one hour on phone-hold, I was told if something is wrong, I have to file a formal chargeback request for each incident. I'm quite exhausted from this silliness."
A PayPal representative was not immediately available for comment, though the company said the problem is confined to U.S. customers.
... before Ebay bought them out. Since then, I'm afraid that PayPal has sunk to the Ebay level of customer satisfaction. I think that I'll add PayPal to my list of untrustworthy web sites to be avoided at all costs.
No big deal, really, I didn't use PayPal that much before, and I'm not going to miss it now.
The burden of proof is on you. Their technological screw-ups will always be treated as "rare cases" and you are left to deal with low-level support...if you can get ahold of them.
The burden of proof is on you. Their technological screw-ups will always be treated as "rare cases" and you are left to deal with low-level support...if you can get ahold of them.
A high up at one of the major credit companies told me once that on-line activity makes up less then 5% of their total sales but accounts for more then 50% of their contested transactions. This was a couple of years ago. Ouch!
since the long awaited replys from the customer emails never came, the best way to get in touch with paypal to resolve this incident is to view the listing online, with phone numbers and extensions:
<a class="jive-link-external" href="http://www.paypaltruth.org" target="_newWindow">http://www.paypaltruth.org</a> lists all employees direct phone numbers
The two telecom carriers will carry a next-generation iPad running on the fast, next-generation wireless technology, sources tell The Wall Street Journal.
Google creates an animated doodle that features a boy, a girl, Google's search engine, and a jump rope. But might there be darker, more analytical, more troubling interpretations to this tale?
The Silicon Valley online payments startup grew by 1,000 percent last year and is hopeful it can repeat that level of growth this year. To do that, it's had to move away from its early friends-and-family roots and embrace small businesses.
Chamtech's spray-on antenna uses a nano material to provide a low-power boost to antenna range. The wireless-in-a-can product may some day bring an end to unsightly cell towers.
EnerG2 opens a plant to make an engineered carbon that will improve performance of energy storage devices and make storage for start-stop hybrid cars less expensive.
has sunk to the Ebay level of customer satisfaction. I think that I'll
add PayPal to my list of untrustworthy web sites to be avoided at all
costs.
No big deal, really, I didn't use PayPal that much before, and I'm not
going to miss it now.
<a class="jive-link-external" href="http://www.paypaltruth.org/exec.php" target="_newWindow">http://www.paypaltruth.org/exec.php</a>
<a class="jive-link-external" href="http://www.paypaltruth.org" target="_newWindow">http://www.paypaltruth.org</a> lists all employees direct phone numbers