June 13, 2006 7:45 AM PDT
Oracle acquires Telephony@Work
Oracle announced on Tuesday that it acquired Telephony@Work in a move to bolster its on-demand customer relationship management, or CRM, offerings. Telephony@Work develops software for telephone service carriers to provide a browser-based contact center.Carriers host Telephony@Work's software on their networks and then sell the call center service to their respective customers. The deal is designed to combine contact center technology and CRM software. Terms of the deal were not disclosed.