On-demand CRM: Big business?

If SAP is offering an Internet-based application, large enterprises must be biting. But they're worried, too.

The story "On-demand CRM: Big business?" published July 5, 2006 at 3:37 AM is no longer available on CNET News.

[princedudi]

The On demand advantage:

Integration will remain the number one concern of any company implementing any type of enterprise applications, on-premises or on-demand. Data lives in silos and must be connected to give a 360 degree view of the business state of affairs with customers, partners, etc.

In my opinion, the advent of wall-to-wall on demand business solutions integrated out-of-the-box such as those offered by Netsuite or Salesboom.com will entice more companies to adopt on demand applications because integration becomes less of an issue. Also these web based crm and ERP applications are based on service oriented architectures- SOA with powerful web services APIs not available in traditional on-premises cousins. Maybe the big business is not so ready for on demand CRM and the idea of software-as-a-service yet, but eventually more than 70% of CRM licenses will be on demand.

And security as addressed now by these vendors, delivers and secures data in a manner similar to financial transactions; that is secure in my opinion.

[FiannaPCS]

Salesforce.com Is Already Behind

Benioff can scoff all he wants. CRM is dead.

What good is a CRM system if it can't process an order?

Any on-demand system (CRM or otherwise) is useless unless it offers a business the ability to increase it's bottom line. The only software on the market that can do that is PCS.

PCS is light years ahead of Salesforce, RightNow, NetSuite or any other product. Only PCS is 100% web-based, and only PCS connects a businesses' salesforce to its CRM to its ecommerce store to its order management function to its product maintenance to its warehouse to its marketing programs to its accounting to its...

While Salesforce and everyone else has been playing the smoke and mirrors game, we have quietly been winning client after client.

In the end, only the strongest of products will survive.

profitcenter.com