June 30, 2006 4:09 PM PDT
OfficeMax bids farewell to mail-in rebates
- Related Stories
-
OfficeMax: No evidence of security breach
March 14, 2006
After a year of working with suppliers to implement the change, the office products retailer decided to do away with mail-in rebates in favor of in-store discounts.
The decision was the culmination of almost uniformly negative feedback regarding the lengthy and often-frustrating process of mailing in a rebate form and proof of purchase, followed by weeks of waiting for a check, a company spokesman said on Friday.
"Rebates were the No. 1 customer complaint we were getting," said Ryan Vero, OfficeMax's chief merchandising officer.
Customers would often call the company or question store staff as to the whereabouts of their reimbursement checks, Vero said. Because OfficeMax has no control over rebates--they come from the product manufacturers--the company decided it "needed an easier way to do this."
Vero said the decision will benefit customers because the new discounts will make shopping simpler and will apply immediately.
"In our stores, they'll be able to save that money right at the register; they don't have to pay taxes on that or wait four to six weeks," he said.
In 2005, Best Buy announced it would end its rebate program in two years.
See more CNET content tagged:
OfficeMax Inc., discount
62 comments
Join the conversation! Add your comment (Log in or register)
I hope we can reach a stage where the unobtainable mail-in rebates totally disappear - right now, I ignore them. I expect to get screwed & figure purchase price for a product, on the assumption that I won't get the rebate.
I hope we can reach a stage where the unobtainable mail-in rebates totally disappear - right now, I ignore them. I expect to get screwed & figure purchase price for a product, on the assumption that I won't get the rebate.
I must also say that the staff at my local OfficeMax store were stellar. Employees would go out of their way to tell me about rebate specials, arrange substitutions for sold-out items, print two copies of each receipt (in the days before automatically-generated rebate receipts), etc.
I will miss the fun of rebate shopping at OfficeMax, and the sense that an hour spent filling out and mailing 10 rebate requests was earning me perhaps two hundred dollars. The great thing about rebates was that many people didn't bother to claim them, so the deals could be made quite generous. Now that everyone will get the discounts -- immediately and automatically -- the deals are bound to be less generous.
While I have no doubt that some people did have legitimate complaints about OfficeMax rebates (there were even some lawsuits years ago, I believe), most people probably didn't bother to read the rules, fill out the forms properly, or keep copies.
RIP MaxMyRebates.com!
Part of the problem with rebates lies in the fact that the manufacturer's contract processing out to a third party company. In order to get the business, the processing company makes promises such as guaranteed redemption rates, etc. These promises often leave the consumer in the dust. Even if you keep 2 copies of everything and make sure all the forms are filled out correctly, there is no guarantee that you will get the rebate due to these unscrupulous practices. When the rebate company is called one may hear "we didn't receive it" or "it was rejected because you forget <insert ridiculous item here" or "we haven't been paid by the manufacturer yet so we can't pay you until we get the money". If the manufacturer's handled their own rebates, there would be more accountability and more incentive to make sure that everything is handled. But then again, maybe the manufacturer's could price their items a little better. That way, there would be no need for such a program.
I must also say that the staff at my local OfficeMax store were stellar. Employees would go out of their way to tell me about rebate specials, arrange substitutions for sold-out items, print two copies of each receipt (in the days before automatically-generated rebate receipts), etc.
I will miss the fun of rebate shopping at OfficeMax, and the sense that an hour spent filling out and mailing 10 rebate requests was earning me perhaps two hundred dollars. The great thing about rebates was that many people didn't bother to claim them, so the deals could be made quite generous. Now that everyone will get the discounts -- immediately and automatically -- the deals are bound to be less generous.
While I have no doubt that some people did have legitimate complaints about OfficeMax rebates (there were even some lawsuits years ago, I believe), most people probably didn't bother to read the rules, fill out the forms properly, or keep copies.
RIP MaxMyRebates.com!
Part of the problem with rebates lies in the fact that the manufacturer's contract processing out to a third party company. In order to get the business, the processing company makes promises such as guaranteed redemption rates, etc. These promises often leave the consumer in the dust. Even if you keep 2 copies of everything and make sure all the forms are filled out correctly, there is no guarantee that you will get the rebate due to these unscrupulous practices. When the rebate company is called one may hear "we didn't receive it" or "it was rejected because you forget <insert ridiculous item here" or "we haven't been paid by the manufacturer yet so we can't pay you until we get the money". If the manufacturer's handled their own rebates, there would be more accountability and more incentive to make sure that everything is handled. But then again, maybe the manufacturer's could price their items a little better. That way, there would be no need for such a program.
anyhow. The Makers of the products hire 3rd party vendors to
handle the rebates. They pay them a base fee to implement the
program for them, and tell the vendors as a added bonus for a
base fee, that they can keep the monies (rebates) they don't
have to pay out. This in turn makes the 3rd party vendors work
hard to denie your claim. i.e., you didn't put the right bar code
in the rebate, you put a copy of your reciept in instead of the
real reciept, you didn't put the correct model # on the rebate,
ect., ect., or you did everything right, and they hold off for at
least 8 weeks (why should it take 8 weeks for a rebate to get
back to you) so that you forget about the rebate, and if you
finally call in and complain, they will try and find your rebate
information. If you are persistant, ( you shouldn't have to be)
you will eventually get your money back, but the 3rd party
vendors will make it as hard as posible for you to get it back.
The makers and retailers really don't care, because they have got
their money already and put the burden of getting your rebate
back to you. I say stick with a store that has a low price, and
does not use that rebate scam, even if it is 10 dollars cheaper
with the rebate, because of all the hassle you have to go through
to get it. Think about it this way..., what is your time worth?
Would you pay yourself $10 an hour to deal with a rebate over a
period of time including the time that you spent fileing the
information to get your money in the 1st place?
<a class="jive-link-external" href="http://www.ipetitions.com/petition/ReBateRipoff" target="_newWindow">http://www.ipetitions.com/petition/ReBateRipoff</a>
I have started a petition to have the FTC bring charges against "Tiger Direct (AKA)OnRebate (AKA)Rebate Processing Center" companies for not honoring their responsibilities towards sending rebate monies to the individual applicants who qualify under the terms of that rebate. Also the section that asks for rebate clients to pay "OnRebate" one dollar of the original amount to have the rebate expidited within three to five days of approval.
There has been a Search Results Criteria in Ripoff Report:
In All Reports: 448 Entries Found, Showing since 7/15/2004 to present. There is 52 alone since Jan 1-07 to present(March 7-07). As a result of this finding the FTC should be putting a stop to this kind of business practice and force "Tiger Direct (AKA)OnRebate (AKA)Rebate Processing Center" to send mony to all applicants who qualify ASAP.
PLEASE SIGN THE PETITION TO STOP THIS NOW!
<a class="jive-link-external" href="http://www.ipetitions.com/petition/ReBateRipoff" target="_newWindow">http://www.ipetitions.com/petition/ReBateRipoff</a>
__________________________________________________ __________________________________
UPDATE
I took the time to call OnRebate again today (MARCH 16th-07) and as usual waited a long time to get through to a person. After the wait I spoke to a call person "Pablo" who said once again "PAYMENT WILL BE SENT IN 7 to 10 BUSINESS DAYS", a promise that I'm sure will be broken again. Keep in mind that I applied in the beginning of January and the rebate was accepted on Jan. 12th and it was supposed to be sent within 5 day from then. That was 79 days ago and I'm told to wait another 10 days. I asked to speak to his boss but he couldn't oblige that request.
PLEASE SIGN THE PETITION www.ipetitions.com/petition/ReBateRipoff/ AGAINST THESE SCAM ARISTS LOCATED IN ORIGINAL REPORT...
<a class="jive-link-external" href="http://www.ripoffreport.com/results.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=onrebate&Search=Search" target="_newWindow">http://www.ripoffreport.com/results.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=onrebate&Search=Search</a>
anyhow. The Makers of the products hire 3rd party vendors to
handle the rebates. They pay them a base fee to implement the
program for them, and tell the vendors as a added bonus for a
base fee, that they can keep the monies (rebates) they don't
have to pay out. This in turn makes the 3rd party vendors work
hard to denie your claim. i.e., you didn't put the right bar code
in the rebate, you put a copy of your reciept in instead of the
real reciept, you didn't put the correct model # on the rebate,
ect., ect., or you did everything right, and they hold off for at
least 8 weeks (why should it take 8 weeks for a rebate to get
back to you) so that you forget about the rebate, and if you
finally call in and complain, they will try and find your rebate
information. If you are persistant, ( you shouldn't have to be)
you will eventually get your money back, but the 3rd party
vendors will make it as hard as posible for you to get it back.
The makers and retailers really don't care, because they have got
their money already and put the burden of getting your rebate
back to you. I say stick with a store that has a low price, and
does not use that rebate scam, even if it is 10 dollars cheaper
with the rebate, because of all the hassle you have to go through
to get it. Think about it this way..., what is your time worth?
Would you pay yourself $10 an hour to deal with a rebate over a
period of time including the time that you spent fileing the
information to get your money in the 1st place?
<a class="jive-link-external" href="http://www.ipetitions.com/petition/ReBateRipoff" target="_newWindow">http://www.ipetitions.com/petition/ReBateRipoff</a>
I have started a petition to have the FTC bring charges against "Tiger Direct (AKA)OnRebate (AKA)Rebate Processing Center" companies for not honoring their responsibilities towards sending rebate monies to the individual applicants who qualify under the terms of that rebate. Also the section that asks for rebate clients to pay "OnRebate" one dollar of the original amount to have the rebate expidited within three to five days of approval.
There has been a Search Results Criteria in Ripoff Report:
In All Reports: 448 Entries Found, Showing since 7/15/2004 to present. There is 52 alone since Jan 1-07 to present(March 7-07). As a result of this finding the FTC should be putting a stop to this kind of business practice and force "Tiger Direct (AKA)OnRebate (AKA)Rebate Processing Center" to send mony to all applicants who qualify ASAP.
PLEASE SIGN THE PETITION TO STOP THIS NOW!
<a class="jive-link-external" href="http://www.ipetitions.com/petition/ReBateRipoff" target="_newWindow">http://www.ipetitions.com/petition/ReBateRipoff</a>
__________________________________________________ __________________________________
UPDATE
I took the time to call OnRebate again today (MARCH 16th-07) and as usual waited a long time to get through to a person. After the wait I spoke to a call person "Pablo" who said once again "PAYMENT WILL BE SENT IN 7 to 10 BUSINESS DAYS", a promise that I'm sure will be broken again. Keep in mind that I applied in the beginning of January and the rebate was accepted on Jan. 12th and it was supposed to be sent within 5 day from then. That was 79 days ago and I'm told to wait another 10 days. I asked to speak to his boss but he couldn't oblige that request.
PLEASE SIGN THE PETITION www.ipetitions.com/petition/ReBateRipoff/ AGAINST THESE SCAM ARISTS LOCATED IN ORIGINAL REPORT...
<a class="jive-link-external" href="http://www.ripoffreport.com/results.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=onrebate&Search=Search" target="_newWindow">http://www.ripoffreport.com/results.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=onrebate&Search=Search</a>
It seems like CompUSA has a mail-in rebate on every item in their sales brochure. That's why I *NEVER* shop there. This practice drives me from from the brick-and-mortar stores to online stores where I can usually find the same items without rebates for the same overall price. It costs the local stores my business to continue what I believe is basically a deceptive practice.
So OfficeMax, thank you for the change. I'll start shopping with you again. All of you other pro-rebate stores, you're losing my business to the online stores and to OfficeMax.
It seems like CompUSA has a mail-in rebate on every item in their sales brochure. That's why I *NEVER* shop there. This practice drives me from from the brick-and-mortar stores to online stores where I can usually find the same items without rebates for the same overall price. It costs the local stores my business to continue what I believe is basically a deceptive practice.
So OfficeMax, thank you for the change. I'll start shopping with you again. All of you other pro-rebate stores, you're losing my business to the online stores and to OfficeMax.
It seems like CompUSA has a mail-in rebate on every item in their sales brochure. That's why I *NEVER* shop there. This practice drives me from from the brick-and-mortar stores to online stores where I can usually find the same items without rebates for the same overall price. It costs the local stores my business to continue what I believe is basically a deceptive practice.
So OfficeMax, thank you for the change. I'll start shopping with you again. All of you other pro-rebate stores, you're losing my business to the online stores and to OfficeMax.
It seems like CompUSA has a mail-in rebate on every item in their sales brochure. That's why I *NEVER* shop there. This practice drives me from from the brick-and-mortar stores to online stores where I can usually find the same items without rebates for the same overall price. It costs the local stores my business to continue what I believe is basically a deceptive practice.
So OfficeMax, thank you for the change. I'll start shopping with you again. All of you other pro-rebate stores, you're losing my business to the online stores and to OfficeMax.
It seems like CompUSA has a mail-in rebate on every item in their sales brochure. That's why I *NEVER* shop there. This practice drives me from from the brick-and-mortar stores to online stores where I can usually find the same items without rebates for the same overall price. It costs the local stores my business to continue what I believe is basically a deceptive practice.
So OfficeMax, thank you for the change. I'll start shopping with you again. All of you other pro-rebate stores, you're losing my business to the online stores and to OfficeMax.
It seems like CompUSA has a mail-in rebate on every item in their sales brochure. That's why I *NEVER* shop there. This practice drives me from from the brick-and-mortar stores to online stores where I can usually find the same items without rebates for the same overall price. It costs the local stores my business to continue what I believe is basically a deceptive practice.
So OfficeMax, thank you for the change. I'll start shopping with you again. All of you other pro-rebate stores, you're losing my business to the online stores and to OfficeMax.
I'll keep it in mind and give OM the first visit, in a long time.
I'll keep it in mind and give OM the first visit, in a long time.
But the wait for my own money is annoying. OfficeMax will definitely see more of me now.
with a lot of rebates and never had a problem.
That was the MacMall.
I have to say I expected them to do whatever they could to screw
me over, especially considering the number and dollar value of
them.
Not a chance - I got every last one in a timely fashion. I couldn't
believe it. I went back a little while back, same deal. That's one
place that didn't try to rip me off, but I will say, that you have to
use rebates at all makes me sick.
I agree with another reader that the discounts will be less
generous if everybody is getting them now. I don't care. I'd
rather get less generous discounts right away then wait for
weeks while a company tries to come up with various schemes
to rip you off.
Not to mention, there are companies that are there solely to
manage rebate programs for the companies that offer them.
What a complete and utter waste of resources.
Charles R. Whealton
Chuck Whealton @ pleasedontspam.com
But the wait for my own money is annoying. OfficeMax will definitely see more of me now.
with a lot of rebates and never had a problem.
That was the MacMall.
I have to say I expected them to do whatever they could to screw
me over, especially considering the number and dollar value of
them.
Not a chance - I got every last one in a timely fashion. I couldn't
believe it. I went back a little while back, same deal. That's one
place that didn't try to rip me off, but I will say, that you have to
use rebates at all makes me sick.
I agree with another reader that the discounts will be less
generous if everybody is getting them now. I don't care. I'd
rather get less generous discounts right away then wait for
weeks while a company tries to come up with various schemes
to rip you off.
Not to mention, there are companies that are there solely to
manage rebate programs for the companies that offer them.
What a complete and utter waste of resources.
Charles R. Whealton
Chuck Whealton @ pleasedontspam.com
For example, certain items were regularly offered as "free after rebate". You might have paid $10 + tax for a pack of blank CDs, and then been eligible to file for a $10 rebate. It is unlikely that OfficeMax will now begin handing out packs of blank CDs for free, i.e. with no exchange of money at the cash register. The economics of "free after rebate" worked only because some shoppers never bothered to claim their rebates.
Cranks who want the deals but don't want to do the work (filling out the form legibly, attaching the right proof of purchase, keeping copies, and respecting the postmark date) have spoiled it for everyone.
Yes you may see fewer and smaller discounts than you did in the past but this way everyone will get them instead of just the obsessive.
For example, certain items were regularly offered as "free after rebate". You might have paid $10 + tax for a pack of blank CDs, and then been eligible to file for a $10 rebate. It is unlikely that OfficeMax will now begin handing out packs of blank CDs for free, i.e. with no exchange of money at the cash register. The economics of "free after rebate" worked only because some shoppers never bothered to claim their rebates.
Cranks who want the deals but don't want to do the work (filling out the form legibly, attaching the right proof of purchase, keeping copies, and respecting the postmark date) have spoiled it for everyone.
Yes you may see fewer and smaller discounts than you did in the past but this way everyone will get them instead of just the obsessive.
Personally, I dont like it and trouble with it.
It about time some Retailer get rid of some rebate.