November 18, 2005 4:06 PM PST

Microsoft says handheld software back in sync

Microsoft said Friday that it has updated its handheld synchronization software to address a glitch that had affected some customers.

The software maker said ActiveSync 4.1 should fix problems that some buyers of new handhelds encountered when trying to share information with a PC.

"Our developers have been hard at work to address customer reported connectivity challenges...between ActiveSync and Windows Mobile 5.0 devices," Microsoft said in a statement. "We are pleased to announce that Microsoft ActiveSync 4.1 is now available."

The software is available from Microsoft's Web site.

Microsoft had said it planned to have an ActiveSync update by sometime this month. The issue affected devices that were running Microsoft's Windows Mobile 5 operating system and that tried to connect to a computer over a USB connection, particularly when a firewall or parental control software was in use.

Those using a wireless connection or connecting to a server were not affected.

3 comments

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this is why....
...I'll keep my Palm!
Posted by ogmanx2 (21 comments )
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Active Sync and Dell Axim X51v Boondoggle
I recently purchased an Axim X51v and found it to be a disasterous experience. I've been a Palm user for over 4 years and have never had any problems of significance. With the new Windows Mobile 5.0 OS and ActiveSync I had nothing but problems. ActiveSync would not let my PC and Axim connect to each other. We tried all the suggestions on the WM 5.0 site without success. After spending well over 4 hours over several days with Dell Tech Support I finally had to return the Axim.

There were several features I found promising with the Axim, but ActiveSync was not ready for prime-time. I hope they got it right this time.

Have others had similar experience with the new Axim?
Posted by T-Squared (1 comment )
Reply Link Flag
It Wasn't Me
I struggled with my Axim X51v for a few days. Dell tried to help but I noticed that I had wasted nearly eight hours combined on the sync and connection issues. I was so mad that I returned the Axim and upgrade my Palm to a T/X. The Palm has been flawless.
Posted by stableos (1 comment )
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