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The transition to the service pack has not been problem-free for many users, some of whom have seen their computers fall into endless reboot cycles and struggled with broken applications after installing the upgrade.
Normally, only Windows Vista users who bought the retail product would be eligible for free support but, for SP1 installation, even users with an original-equipment-manufacturer copy of Vista on their computer can get Microsoft's help, according to the official Vista blog.
"We are offering free-of-charge support to anyone who is having issues installing Windows Vista SP1," Microsoft blogger Brandon Le Blanc said.
Unlimited installation and compatibility support is available at no charge until March 18, 2009, according to the Microsoft Service Pack 1 support site.
There are three options available under the free support plan for U.S. users: e-mail support, which will be answered within one business day; online chat, which has a current waiting time of around 40 minutes; and call, available only for users who have a software-assurance agreement, professional contract, TechNet subscription, or MSDN subscription, or for those who come under the Microsoft Partner Program.
Support will be handled on a case-by-case basis, a Microsoft spokesperson said, and the user will always be advised if costs are involved.
Whether enterprise customers will also receive support without cost will depend on their agreement, the spokesperson added.
Suzanne Tindal of ZDNet Australia reported from Sydney.
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North America but surely it's not 7 days behind. This information is
useless since the expiry date is a week ago!
LOL!
MS should have really tried to continue improving XP than releasing such garbage. Hopefully, Singularity will turn out better and not be affected by the con-job Vista crew.
That's simply ridiculous. Perhaps by Feb 2009, my BIOS will have Windows Live built in. ~sarcasm~
some fashion, installing VISTA SP1 may (or will) cause many of
your existing applications to fail or not operate properly. At
Microsoft, we understand your pain (as we're experiencing it
too) so we're offering free Technical Support to help reduce your
days of frustration down to several hours on the phone with
someone out of the country. We do this because we care and we
don't want to be sued (again) for releasing software that is just
not ready for prime time - even if it is months late. "Beta Late"
than never!
P.S. Bill has stepped down as CEO, please forward all hate mail to
Mr. Ballmer.
Click:
http://www.vistahealthplan.com/
Thank you for this opportunity to TALK BACK.
TTFN
From WW2 and our British allies - TA TA FOR NOW.
- Any chance you might mention.....
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by DougXD
March 26, 2008 4:09 AM PDT
- ......that SP's for Windows have ALWAYS received free support? Another example of sensationalized blogging. Get your story straight!!!!
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