March 4, 2008 12:08 PM PST

Microsoft COO downplays Vista update problems

Microsoft COO downplays Vista update problems
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Microsoft's chief operating officer has dismissed concerns that an update to its flagship Windows Vista operating system is incompatible with a number of applications.

Speaking at the CeBit trade show in Hannover, Germany, on Tuesday, Microsoft's third-in-command, Kevin Turner, told ZDNet UK that the software giant is not concerned by the problems that Vista Service Pack 1 (SP1) has encountered with some third-party programs.

"No, (we're) not at all worried," Turner told ZDNet UK. "We've had several million downloads of SP1. We're very excited about it. It still hasn't been officially released, but we're excited about it."

Vista SP1 is already available to subscribers to the Microsoft Developer Network (MSDN) but will not receive a formal public release until mid-March. Two weeks ago, Microsoft published a list of programs that would experience reduced functionality, or not work at all, after the installation of SP1. Microsoft customers have also been complaining that the update has upset the functionality on their machines.

The programs SP1 has been breaking are mostly from security vendors, including Trend Micro. Eugene Kaspersky, co-founder and head analyst of Kaspersky Lab, told ZDNet UK that while the security company has not yet itself encountered any difficulties with SP1, Microsoft could lose customers if it does not sort the reported problems out.

"With Microsoft Vista, there are problems with usability; Microsoft has had complaints, as its system slows down machines," Kaspersky said. "Microsoft should pay more attention to the usability of its systems. If they don't do that, they won't be in so good a position against Mac OS X and Linux."

Kaspersky said SP1 difficulties may have a negative effect on people's opinion of Vista, and that the negative effect may impact Vista sales.

"They probably made a mistake--the same mistake they made in 1991," said Kaspersky. "In 1991, they released MS-DOS version 4.0, and it was not so light as version 3.0--it took up more resources, which meant less memory for user apps. (When) Microsoft released version 5.0, it was as light as 3.0 and fixed the problem."

Tom Espiner of ZDNet UK reported from London.

See more CNET content tagged:
Kaspersky Lab, COO, Microsoft Developer Network, Microsoft Windows Vista, Microsoft Corp.

26 comments

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It doesn't break any programs
That were built in the way that they were supposed to be built for Vista. Microsoft only broke security programs that were using kernel hooks that they had said they didn't want the security companies to use except in the ways that they gave them.
Posted by Leria (585 comments )
Reply Link Flag
Absolutely correct
>> Kaspersky said SP1 difficulties may have a negative effect on people's opinion of Vista

No, it will have a negative effect on people's opinion of Kaspersky.
MS gave them plenty of warning about kernel hooks. Time enough to fix their code to be complaint.
Posted by catch23 (436 comments )
Link Flag
Forgetting what an OS is supposed to be...
In most real operating systems, the OS gets out of the way and lets the programs do what they were built to do.

In Windows, you have a nanny.

[i]"Microsoft only broke security programs that were using kernel hooks that they had said they didn't want the security companies to use except in the ways that they gave them."[/i]

...and whose fault is that?

I blame both MSFT and the vendors.

For years, an insecure and poorly documented OS forced vendors to build apps with a whole bucketload of kludges to reach their goals.

Now, MSFT wants to (finally!) restrict what apps can and cannot do. They're surprised that app makers don't like that.

OF course, it doesn't hurt MSFT any that they sell their own security products for their own OS* (!?), and that those products have all kinds of access to the Windows internals that the competitors simply do not have.

/P

* Okay... if your OS security sucks bad enough for you to sell a security product for it separately, then I don't know who is more ignorant - the OS architects, or the consumers of that product.

And before anyone starts whining, note that OSX and Linux have no need for such things (in fact, the vast majority of Linux-based A/V products are built for scanning files to protect Windows clients!)
Posted by Penguinisto (5042 comments )
Link Flag
SP1 doesn't change my opinion of Vista at all
I still think it's a slow, bloated excuse of an operating system. Slapping a bandaid on it doesn't change the underlying issues one bit.
Posted by Get_Bent (534 comments )
Reply Link Flag
No problems with SP1 on custom built machines
I have two custom built machines running Ultimate & Enterprise to which I have applied SP1. The hardware is one to two years old and perform great. No problems whatsoever. SP1 took a good 1/2 hour to install.
In my opinion, both Windows XP and Vista are very stable. Most of the time, its the 3rd party device drivers and software that uses unsupported interfaces that cause the problems. I am in the software business. I am always amazed at the poor quality of software being sold in the marketplace.
Put a gallon of gas in your car in it will run fine. Put a gallon of water in your car it it will sputter and die. Should you then blame Ford that thier car sucks?
Posted by biffhenerson (1279 comments )
Reply Link Flag
Well said
I agree 100%. I have been using Windows XP Pro for about 5 years now with no problem, and I once had to use Vista at work. And even though I thought the look was overdone and I didn't like the renaming and reorganizing of some of the applications, they did function correctly. I think that most people just get so frustrated with their computers they blame it on Microsoft for no good reason.
Posted by njsokalski (6 comments )
Link Flag
What a joke.
WOW This is why Mac is finally going hit two digits in marketshare. They can't listen to customers they're too in bed with hardware manufacturers and stroking thier own egos. Otherwise they'd be like the latest Version of Linux Running the hot looking 3D apps but still backward compatable to and still capable of running on the pentium 2 generation. Not to mention more vendor friendly when it comes to getting drivers up to date instead of making them bow kneel and kiss your ring. It's really too bad these a holes own the government and can't be brought down as the monoploy they are.
Posted by russkeller (163 comments )
Reply Link Flag
YMMV, apparently
Interesting. There does seem to be a wide variation in user experience with Vista. I installed it on a new custom-built machine using all current technology with a fast processor, lots of RAM, and a very high end video card. The OS itself seemed stable enough, and I loved the GUI. But after 6 months I finally gave up and installed XP. This was even after running for several weeks with SP1 (which did help performance a tiny bit, but did nothing for application stability).

Now my machine feels quick - no more sluggish menus, extremely slow disk i/o, or, worst of all, applications crashing left and right with the dreaded "application has stopped working" pop-up. I'm not talking about esoteric applications either , but common things like Photoshop CS3 and Outlook 2007.

I gave it more than a reasonable shot but ultimately my need for stability and performance won out over my preference to stay with the new OS.
Posted by bheiser (7 comments )
Reply Link Flag
Microsoft NEVER released a MS Dos 4.0 - IBM did.
For what it is worth, MS never had a 4.0. Microsoft wanted 3.2 to be the last DOS, but IBM insisted that their agreement allowed them to release their own if MS wouldn't. When they did it was called IBM DOS 4.0, the problem wasn't size, but "undocumented features". Microsoft put in a lot of interrupt calls that were not in the IBM specs, so IBM DOS didn't support them. But, most of the 3rd party apps of the time did (MS used to have a free program on their compuserve site (pre-internet) that listed all the "undocumented" calls). So, IBM had to come hat in hand to MS to beg them for a DOS 4.01, which they did produce.

Come on folks, do your homework...
Posted by kgallagh (1 comment )
Reply Link Flag
All Things to Everybody
When a computer operating system is as prevalent as Windows is it is difficult to build it so that every single application will run perfectly right out of the gate...The outside vendors have to share the blame for the incompatibilities that have been showing up for Vista...Vista is trying to be all things to everybody...and that's damn tough to do...So tough that Apple doesn't even try.
Posted by dburr13 (117 comments )
Reply Link Flag
Right
Apple tells the developers to write to OSX
Posted by Lee in San Diego (608 comments )
Link Flag
Plain and Simple: Vista is Barphware !
It's broken and everyone hates it.

Note to Steve Ballmer: Stop dancing and bellowing and release SP-3 for XP. Apologize to the world. Then call David Cutler and ask him to organize a successor operating system to XP. Lie face down on your lawn and wait until Cutler and his (non-MSFT) team are done.

Then declare victory.
Posted by Sumatra-Bosch (526 comments )
Reply Link Flag
Windows Vista stable
I have been using Windows Vista for three months and have had no compatibility problems yet with any of my software. I increased the ram and it is running on a two year old Dell D610 laptop without any issues. I am experiencing some issues with my XP workstation box as of late. As for my Ubuntu workstation box... I absolutely love the speed and newly discovered excitement that it offers. I am like a kid in a candy store each time that I tweak out the system.
Posted by careyyb2000 (1 comment )
Reply Link Flag
Microsoft is allowed to break the law.
Years back it was made a crime to do harm or disable someone's computer. Microsoft policy is so insane that, when a person tries to update their program, that they purchased legally, but second hand, Microsoft still disables the users computer! The belief that they may disable a licensed copy, simply because it is second hand is a felony under the law, yet the law is not enforced when Microsoft does it!

Microsoft policy is to leave a back door to insure your copy is legal in their eyes.

Imagine if you purchase a home and the seller keeps a key. The seller comes in whenever he wishes. That is Microsoft policy!

Bill Gates and Microsoft believe that if you use their operating system, they own your computer and all your info! They believe they have a right to disable your computer at will, and our "honest politicians" do nothing!

That is one of many reason I am using Linux!

Mark Heinemann
Posted by as901 (105 comments )
Reply Link Flag
They'll Eat Your Kidneys in Front of You !
The entire company is a massive crime wave spanning the globe. You use the computer - therefore they own YOU! And everything you own! And everyone you talk to and everything they own, because they've probably pirated MSFT products, abused MSFT intellectual property (ever clicked on a mouse?) or have children who have. It all make sense if your a crazed MSFT lawyer who only talks to other crazed MSFT lawyers.
Posted by Sumatra-Bosch (526 comments )
Link Flag
I agree with MOST of what you said.
The one part I have a hard time swallowing is the following:

>>>and our "honest politicians" do nothing!<<<

That shoulc be corrected to...

and our "politicians" do nothing!

Honest Politicians is an oxymoron!!!

Walt
Posted by wbenton (522 comments )
Link Flag
Like Kaspersky said...
Quote:
If they don't do that, they won't be in so good a position against Mac OS X and Linux."
Unquote:

Perhaps that's the way Microsoft needs to go then!

I certainly won't miss them!

Walt
Posted by wbenton (522 comments )
Reply Link Flag
 

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