IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a single dashboard. The software aims to allow customer representatives to manage user accounts in real time based on each customer's device, location, service, and grouping.
IBM Tivoli Netcool Customer Experience Management software will hit the market in the first half of next year and will be sold either as a standalone product or as part of IBM's Tivoli Netcool Service Quality Manager software. IBM acquired the Service Quality Manager software as part of its acquisition of Vallent.
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Along with green-lighting Google's buy of Motorola, the Justice Department today OKs an Apple-Microsoft-RIM partnership deal to buy Nortel patents, and Apple's plan to acquire Novell patents.
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EnerG2 opens a plant to make an engineered carbon that will improve performance of energy storage devices and make storage for start-stop hybrid cars less expensive.
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