IBM Global Services extends partnership with Siebel

IBM Global Services said it will provide consulting services and integration for Siebel Systems front office applications in a deal that extends to their existing partnership.

Under the agreement, IBM Global said it will deliver support services for Siebel's customer relationship management (CRM) software, including helping businesses integrate and quickly deploy Siebel's Web-based sales, marketing, customer service, and e-business applications.

IBM Global said it will form a team of IT consultants within the firm's CRM services practice who will manage and handle the software configuration, integration, training, and customer support for Siebel's front office applications.

In addition, IBM Global said it plans to open solution centers in support of the initiative throughout North America, Europe, and Asia-Pacific to showcase successful Siebel customer deployments and industry practices in sales, marketing, and customer service. IBM Global consultants in Siebel products will help customers build, integrate, and deploy applications and services that meet their customized business requirements, the two companies said in a statement.