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December 31, 2008 10:25 AM PST

I woke up this morning, and my Zune was gone

by Matt Rosoff

Update: Microsoft has just posted an official explanation for the problem--it's related to a clock driver that doesn't handle leap years properly. So apparently, the Zune 30 is date-aware. The fix: wait for January 1, let your battery run down, charge it up again, and turn it on. I'd suggest giving that a try before trying to pry the case open to unplug and replug the battery.

Reports are coming in from all over the Internet that 30GB Zunes--the original model, which Microsoft shipped in 2006 and 2007--are all freezing up at once.

The pink-and-black screen of death.

I have one of these original Zunes, and indeed it's stuck. (See the picture, which was taken with my, ahem, iPhone...no freezing there.)

A bit of background: Microsoft actually didn't build or design these first-generation Zunes--Toshiba did. From what I've read, only the 30GB models that have been updated with the Zune 3.0 software (released in November 2008) are freezing. This points to some sort of problem with the firmware on whatever processor was used in the original Zune, and its interaction with the Zune 3.0 software.

Could this be a Y2K-type bug?The Zune uses Windows Media DRM 10 for Portable Devices to support the Zune Pass subscription service. That DRM system includes an on-board clock to ensure that subscription content can "expire" if users stop paying their fees. (Basically, if you don't sync the device every so often to let it confirm that you've still got an active subscription, it disables the subscription content. The exact time period is set by the manufacturer, but I don't know how long the Zune lets you go without a resync--or even if it uses this feature.)

But I doubt the clock actually knows today's December 31--rather, it probably counts a total number of seconds since some particular zero date near the device's creation. So that clock might have reached a number that's too large for the field created to hold it, but the fact that it happened on the last day of 2008 is probably an unfortunate coincidence. It's almost funny, except for the fact that I've got 25GB of music locked up on this brick.

I'm expecting Microsoft to issue some sort of firmware update to fix the problem, but the timing--a week before CES--couldn't have been much worse. If Microsoft so much as mentions Zune next week, look for every wag in the audience to Twitter about the pink-and-black screen of death.

Matt Rosoff is an analyst with Directions on Microsoft, where he covers Microsoft's consumer products and corporate news. He's written about the technology industry since 1995, and reviewed the first Rio MP3 player for CNET.com in 1998. He is a member of the CNET Blog Network. Disclosure.
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by ricwri21 December 31, 2008 11:09 AM PST
Crazy. Just noticed mine on the dock looking the same. Twenty-some gigs of music tied up here as well.
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by baylors December 31, 2008 11:16 AM PST
Hmmm.... In a strange turn of events.... I turned on my IPod and listened to pure enjoyment!!!!! M$... hehehe ....
Reply to this comment
by terminalblue December 31, 2008 12:00 PM PST
except that the ipod sounds like crap...mmmm pure crap enjoyment
by photoassign December 31, 2008 11:21 AM PST
Yep, no amount of button pushing would get my Zune 30 out of its stupor this morning. However, after I took it apart and diconnected/reconnected the battery, the bug seems to have gone away. It works as expected again.
Reply to this comment
by DeathsOverture December 31, 2008 11:29 AM PST
Yes but if you plug it in to your computer and try to sink it will freeze up again.
by emaghboul December 31, 2008 11:38 AM PST
how do you take it apart.
by jcliftonmeek December 31, 2008 11:22 AM PST
I sat down at my desk today and noticed the same screen greeting me. In the Zune forum, I found a suggestion to do what we all do when our computers give us grief: unplug it! In the case of most new personal technology, this involves a "hidden" battery. Pulling the plastic surround on the bottom of the Zune, removing two screws, and then the back enabled me to remove the ZIF "wiring" for the battery, reinsert it, put it all back together. I've been listening to my tunes for about five hours since. I also have an Iriver iAudio 60gb, and they quite properly have a small switch to accomplish this, called "reset." It's amazing how the simple things just never get "improved upon."
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by zimmerick December 31, 2008 11:29 AM PST
Not at all surprised. The same thing is happening with thousands of Xbox's. Since the NXE Dashboard update, mine along with thousands of Xbox users DVD drives or Audio cards have fried. All at the fault of shoddy manufacturing or software that is buggy.

Want to know the clincer on the Xbox though? Even though it's their fault, which when you call their CS they admit a bug in the Xbox dash update is causing Xbox's not to work, they want YOU to pay to have it fixed, even though THIER update caused it.

I think consumers should band together and sue the pants off of them for knowingly providing shoddy equipment. They are already being sued for KNOWINGLY shipping faulty Xbox units in 2005.
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by terminalblue December 31, 2008 11:57 AM PST
i didnt realize so many people still had the 30GB zune. believe it or not somebody stole mine about a year ago....i hope they are enjoying it now.

my 120 and 16 are working just fine though.
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by mathue_tax December 31, 2008 12:44 PM PST
My 30GB is frozen as well. Thankfully it was gift so I'm only slightly irked. The white iPod I had around still charged up ok so at least I'm not high and dry. I sorta like the display on the Zune so hopefully this will get solved.
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by photoassign December 31, 2008 1:21 PM PST
Easy, here's a step by step, just follow to step 3, then pull the battery cable:

http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm
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by tehpwnzor1337 December 31, 2008 2:21 PM PST
I'm about to try the temporary repair. Are ya'll sure that this wont erase any of my content? I have some 20gb of stuff, and I dont want any of it erased. I followed the link to that repair site, and I'm gonna be very careful, but I need to be reassure that unplugging and plugging in the battery won't format the hard drive.
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by Sumatra-Bosch December 31, 2008 2:48 PM PST
Hahahahahaha. Another MSFT catastrophe! Another victory for the Boy Fuhrer from Duncan Hines!
Reply to this comment
by bmn_1213 December 31, 2008 4:49 PM PST
"But I doubt the clock actually knows today's December 31--rather, it probably counts a total number of seconds since some particular zero date near the device's creation. So that clock might have reached a number that's too large for the field created to hold it, but the fact that it happened on the last day of 2008 is probably an unfortunate coincidence."

Coincidence? That it happened right as we pass through a leap day?

What would the odds be of such a coincidence? At best 1 divided by the number of seconds since the development of this hardware.

What led you to such an improbable conclusion? Any sane person would consider this to be near-conclusive proof that the device does indeed have an internal clock, which Microsoft has now confirmed.
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by bmn_1213 December 31, 2008 5:13 PM PST
c orrection: I meant to say above, leap second, not leap day.
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by cever50 December 31, 2008 9:16 PM PST
At 930 PM on the net msn said to wait till tomorrow. the zuine will work. It is a leap year thing only on the 30 gig.
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by dododododododod February 26, 2009 6:46 PM PST
my zune has been frozen for a little less than week now and im almost about to c how much damage i can do 2 it by dropping it out of my window. please help
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About Digital Noise: Music and Tech

Matt Rosoff is an analyst with Directions on Microsoft, where he covers Microsoft's consumer products and corporate news. He's written about the technology industry since 1995 and reviewed the first Rio MP3 player for CNET.com in 1998. He's also a bass guitarist and an avid collector (and digitizer) of LP records. DISCLAIMER: This blog contains the personal opinions of the author and does not necessarily represent the opinions of his employers or of CNET Networks. As an IT industry analyst, the author occasionally agrees to nondisclosure agreements from Microsoft or other companies, and he will not violate the terms of such agreements on this blog.

He is a member of the CNET Blog Network and is not an employee of CNET.

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