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Upgrade downs 80,000 U.K. government computers
November 29, 2004
About 80 percent of the department's computers were unable to access core systems between Monday, Nov. 22, and Friday, Nov. 26, as a result of the disruption.
EDS has completed its investigation into the cause of the crash and delivered its initial report to the Department of Work and Pensions. It states that an EDS operator error led to software upgrades being applied to computers that shouldn't have received them.
It is believed that the error occurred during the DWP's migration from Microsoft Windows 2000 to Windows XP.
EDS said the service disruption did not affect benefits systems or the payment of pensions and benefits but prevented 40,000 PCs from accessing those core systems.
A team of EDS and Microsoft engineers worked with DWP staff to resolve the issue, but it was not until Nov. 26 that a full service was available again.
EDS said several steps have already been taken to avoid this happening again, including increased checks by EDS' senior engineers and management staff when such upgrades are implemented.
See more CNET content tagged:
Electronic Data Systems Corp., U.K., error, Microsoft Corp., Microsoft Windows
Figures...
In a large organisation those updates require proper project management. Maybe the DWP is to blame that they left this to EDS. I do not know how long EDS is their provider, but project management in a service management environment seems to be something new to them, I am experiencing daily. They are good in routine jobs, and once you have convinced them to do something in that way, they will do so. Maybe that culture came with them when they left the assembly lines of GM.