Gateway unwraps new eMachines PCs

Taking an early shot at holiday shoppers, Gateway unveiled on Thursday a range of eMachines notebook and desktop PCs.

The new systems include an entry-level notebook--the eMachines W4605--at $799, and five desktops ranging from $339 to $599. Gateway also released a new $269 17-inch LCD display. All prices are after a $50 mail-in rebate.

"We're expanding the distribution of our eMachines PCs through Wal-Mart, (which) will be selling an aggressively priced notebook PC that's sure to be a sought-after holiday gift," William Diehl, Gateway vice president of marketing, said in a statement.

The latest eMachines notebook from Gateway runs on an Advanced Micro Devices Sempron 2800+ processor and supports 802.11g integrated wireless service. It also includes a CD-RW/DVD combination drive, 512MB of DDR memory and a 60GB hard drive.

The new desktop machines are 64-bit PCs, and all but one have AMD Athlon or Sempron processors. At the high end, the eMachines T6524 has 1GB of memory, a 200GB hard drive, two optical drives and seven USB 2.0 ports. At the low end, the eMachines T3304 has a Sempron chip, 512MB of memory and five USB ports.

Warranty information

This is Stuart Sanders ([e-mail]). I sent in my Gateway 818GM serial #QAC4C 212 01204.
The computer came back & is working fine. However along with the machine I also sent the cordless mouse and defective restore disks. When the machine came back, NO mouse &a No restore disks. I just received a letter that if I didn't return the defective mouse and restore disk using the enclosed FedEX label. The guys at the place you send equipment have both of those items. I can't send you what you already have. It would be nice if I had an account number so I could chat with some one there. I filled out the registration application but did not get an account number.
Stuart Sanders
605 NW Couch St. Suite 409
Portland, OR 97209
503-224-5293
[e-mail]

Please send me my account number

Please send me my account number as I wanted to chat with customer service but didn't have an account number.

Stuart Sanders
Serial Number: QAC4C 212 01204
605 NW Couch Street Suite 409
Portland, OR 97209-3650
503-224-5293

If you charge my credit card for the defective mouse and restore disks that I sent in with the computer for warranty work I will just dispute the bill. I can't send you what you already have, just contact the manager of your computer warranty location as both the mouse and restore I sent in with my 818GM Media Center. I had an RMA Number: EM090506N0038. No one informed me that the mouse and restore disks should be sent to another location. Hope to hear from you real soon with my account number so I can log on and chat with you guys.
I really hope this clears up this problem as calling you long distance has already cost me over $15 & I would prefer to contact you via the Internet!

Regards,

Stuart Sanders

Warranty information

Sept 30th 2005

This is Stuart Sanders
Serial Number: QAC4C 212 01204
RMA # EM090506N0038
818GM Gateway Computer

Stuart Sanders
605 NW Couch Ave. Suite 409
Portland, OR 97209-3650
503-224-5293
[e-mail]

Recently my computer needed to go in for warranty work, along with the computer I sent the cordless mouse & restore disks as both did not work. No one told me items other than the computer go elsewhere for warranty assistance. Today I received a letter emachines.

? Dear Customer,

Thank you for purchasing an emachine computer. So that we may provide you with the best customer service possible, we have a program in place that allows us to send replacement parts to our customers at no additional cost.

Please find enclosed the replacement part that you requested along with easy to read installation instructions. Should you require further assistance when installing the part, please contact eMachines technical support at [phone].

As a reminder. It is your responsibility to return the defective part using the box and pre-paid shipping label provided. As explained to you by an eMachines technical support representative, if the defective part is not received by eMachines witjinh 10 days of your receiving the replacement part, we will charge your credit card $75.00 for the cost of the replacement part as well as shipping and handling. All fees charged are non-refundable.

Thank you for giving eMachines the opportunity to provide you with excellent customer service.

eMachines Customer Relations Team?

Ok here is the problem when I send in the computer to be repaired I put the cordless mouse that no longer worked and the corrupt restore disks. No one told me to send them to any other location. So I can not send you back what your company already has. Just call the manager of the warranty facility that fix?s computers. Both the mouse and restore disks were in the box I sent them to be repaired or replaced. If you decide to charge my credit card I will dispute the charge & I will win. So why don?t we make this real easy, just call the warranty faciluty for computers and have them send you the defective cordless mouse and restore disks. When they sent back my computer they did not include either the mouse or restore disks, so how do you expect me to return them. Now if the facility that fix?s computer wants to send them back to me then I will send them to you. They were both of no use to anybody as they were defective. I hope this clears up this minor problem. I am not trying to be a hard case but you already have the items you want me to return.

By the way the guys did a great job on repairing my computer, I know they had to replace the hard drive, it took less than a week for me to send the computer mouse and restore disks to them and get the computer back minus the mouse and restore disks.

The reason for the long letter is I must have spent $15 on phone calls to eMachines and I would prefer to do business via the Internet since your company was not willing to put out the few bucks to give their customers an 800 number to call without having to pay to call the 800 number you do have.

Sincerley,

Stuart M. Sanders

PS: I registered but was not sent an accout number if you could please email me the number I need to log on and get support at no charge, yes I did register.