February 22, 2007 1:11 PM PST
Flickr shows a little too much skin
She clicked on the link for the image--a shot of a swimming pool--and was taken to her Flickr page, where she noticed that the pool image had mysteriously replaced one of her own shots.
"I thought my (Flickr) account had been hacked and some joker was swapping out images," the Springfield, Mass.-based artist wrote in an e-mail to CNET News.com. She went straight to the Flickr Help Forum and discovered that many other users were encountering the same problem of random photos replacing their photos on Flickr pages. Some of those new images, however, weren't as innocent as a swimming pool scene.
"You need to take the site offline--there is all kinds of freaking porn in my photostream now," Flickr user Daniel J. Weiss wrote in a posting to the forum, noting that family members, including children, look at his page. "I am sure there are many others in the same boat," he wrote. "This sucks."
Stewart Butterfield, co-founder of Flickr, said the company was taking the matter seriously and had completely resolved it after taking the site offline for several hours. "We are committed to preventing its reoccurrence or any similar problems in the future," he said in an e-mail.
Still, the issue, which Butterfield said was caused by server problems and affected an unknown number of Flickr users Saturday morning and sporadically on Monday, has some consumers and watchdog groups calling for more than just an apology.
One Flickr user, for example, suggested that the company might want to keep photos designated as "private," which ostensibly would include adult content, on a separate cache server from the public photos to avoid future mix-ups. Flickr users can keep their photos public, restrict access to a limited number of other Flickr users, or keep them private for only the Flickr user's viewing.
Google's Picasa Web Albums service lets people mark their albums as public or "unlisted," and Webshots, which is owned by CNET Networks, publisher of News.com, also allows people to keep photos public or private, but disallows "adult content."
"I was concerned because I don't want any of my visitors coming through and finding pictures of somebody's crotch, quite frankly," Saxon said. "And there is some particularly pornographic photography on Flickr. It should be stored in a different area on Flickr."
The hiccup can be traced to servers that store copies of Flickr photos "going berserk and instead of returning the correct image file when a particular photo was being requested, it just returning (sic) some random image that happened to be in the cache," according to the official Flickr blog.
In other words, some Flickr user pages suddenly sported random photos that didn't belong and that would change to other random unwelcome pictures when the page was refreshed, Flickr engineer Eric Costello wrote in the blog, saying, "We shamefacedly apologize for the inconvenience and the scare."
Flickr's problem is a reminder that privacy concerns are still an issue for Web 2.0 companies, and that users want to control the dissemination of their content, even if they are the ones posting it to the Web, said Marc Rotenberg, executive director of the Electronic Privacy Information Center.
"It is quite possible that these types of incidents will trigger security breach notification laws, because if one user's content is improperly disclosed to another user, even on the same platform, it is basically a breach," he said. "It's like a cellular service provider mailing your cell phone statement to someone else in the wrong envelope."
After storms recently wreaked havoc on the schedules of JetBlue Airways, leaving passengers stranded in airports around the country, the airline came up with a Customer Bill of Rights that offers refunds, vouchers and cash for cancellations, overbookings and departure and ground delays.
But another consumer rights advocate said there's a big difference between the inconvenience and cost involved in disruptions at an airline compared with those at a hosted Web services provider.
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