Dell opens fourth Indian call center

Computer maker also will scout sites in India for a planned manufacturing plant.

The story "Dell opens fourth Indian call center" published January 30, 2006 at 5:43 AM is no longer available on CNET News.

Content from Reuters expires after 30 days.

[pwhite777]

Not another move to India

please don't tell me more customer service lines are going to India! In my experience most of these workers are ill trained and very hard to understand. I have switched cell phone providers because of this problem. Anybody else have this problem?

[bit-looter]

good!

Let the call center jobs go to India, they could use the stress! Working on the phone (customer service/tech support) is the most stressful job one could have so it might actually be a good thing for the American worker that these jobs are going away.
Companies put people on the phone to deal with nasty personalities and when you complain they tell you "you have to understand the customer is furstrated", as if you're a therapist who's trained to deal with such people. My current job supporting Siebel CRM software would be going to Indian in a few months, I am very much looking forward to it, no more phone jobs for me!, I'll become a garbage man if I have to.

[joelam888]

You tell me what they speak is English?

I have a hard time understanding what they say, all the time.

[Tanjore]

Get used to it - It is wave of the future

I sympathize with you. It is the wave of the future. Eventually we will understand the accent.

Great.. more jobs lost...

And after all the work/manufacturing has been shipped off to Inda, I guess Dell will have to start selling units over here. I suspect that I won't be able to afford one of their machines on my Wallmart pay.

Screw off Dell.

[Tanjore]

Jobs do get created in america.

Recently india decided to buy 68 aircraft from boeing. This is a multi billion dollar deal. This would provide employment for americans.

It is true jobs are lost when jobs are outsourced. But, by contributing to India's development through outsourcing, jobs are created in america, because india is a big consumer of american products.

Just to give some numbers. India's Global Technology exports is less than $30. Boeing's india deal for 50 aircraft is $6.9 billion dollars. Boeing estimates that there is a indian market for 492 aircraft!!!

I guess you loose sum and you gain sum.

I agree that these things mean nothing for a person who has lost his job because of outsourcing.

[heystoopid]

Hmm

Hmm, this death to the economy by a thousand cuts!

If one applies a series of what if's, it shows up all the glossed over shortcomings, that CEO's fail to disclose at AGM's and all shareholders and total exposure of all the customers secure data!