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April 14, 2006 5:46 PM PDT

Company warns on IE patch

An Internet Explorer update released earlier this week can interfere with some applications, including Google's Toolbar, according to PatchLink, a maker of patch management software.

Other applications affected by the Web browser patch include business software from Oracle's Siebel customer relationship management unit and certain Web applications that use specific versions of Java, PatchLink said Friday.

The problems arise because of changes Microsoft made to how the Web browser handles Web programs called ActiveX controls. The modifications are designed to shield Microsoft from liability in a high-profile patent dispute with Eolas Technologies and the University of California.

Microsoft had warned that the ActiveX tweaks, first announced in December, can affect how certain sites display in the browser. The software maker released a "compatibility patch" alongside Tuesday's security update that undoes the ActiveX changes for another 60 days.

In the Google Toolbar, users may experience an error when closing a window that contains an inactive ActiveX control, PatchLink said.

The problem affects only older versions of the Google Toolbar, those before version 3.0.129.2, a Microsoft representative said in an e-mailed statement. "Google implemented a fix and shipped this to users on March 8 by using its automatic servicing mechanism," the Microsoft representative said. "We expect the problem to be fully remedied."

Google did not immediately respond to requests seeking comment. PatchLink said it was made aware of the compatibility issues by its customer base.

While the Google Desktop error appears to occur only in some instances, Siebel 7 users face a bigger problem. After installing the IE patch, users must click several times to be able to use the Siebel customer relationship management program, one time for each ActiveX control in the program, PatchLink said.

Oracle is working with Microsoft to address the issue, a representative for the Redwood Shores, Calif.-based Oracle said. "In May, we anticipate issuing fixes to address this Microsoft problem for Siebel 7 users," the representative said in an e-mailed statement.

Microsoft's patch can also affect ActiveX controls that use Java Platform, Standard Edition 1.3 or 1.4, PatchLink said. Users will have to click twice to be able to use such a Web program if it uses the affected Java versions, the patch management specialist said. A newer version of Java, 1.5, is not affected, it said.

The Java issue surfaced in February, when Microsoft first publicly released the IE update, the Microsoft representative said. "Microsoft has made changes to address this issue, and we believe it is resolved," the representative said. "We are unaware of any new specific compatibility issues with Java and will fully investigate any issues we hear from customers and partners."

See more CNET content tagged:
Siebel 7, Google Toolbar, Siebel Systems Inc., ActiveX Control, patch management

Add a Comment (Log in or register) 15 comments
Don't they pay attention??
by swattz101 April 14, 2006 8:54 PM PDT
[http://PatchLink said it was made aware of the compatibility issues by its customer base.|http://PatchLink said it was made aware of the compatibility issues by its customer base.]

Is it just me, or shouldn't someone who deals in 'patch management software' have been aware of possible problems, when Microsoft announced back in Dec / Feb that thier would be problems. It looks like Google and Java listened and already fixed the problem with updates. And I can understand a large database program like Oracle's Siebel which probably has tons of code that may need to be changed.

What frustrates me, is I ass-u-me-d that one of our software venders was aware of the program, and didn't worry about it. I downloaded the patch that was realesed on 28 March, and put it on some test systems and saw the same results as mentioned for the Sieble ActiveX systems with multiple controls. I called my vender to find out when they would have an update to the problem, and got the answer of "it does what?, let me ask a supervisor, oh, he didn't know that either, we'll have to alert the programers." Hopefully they'll have an update out before the 60 days is up. Meanwhile, either I don't load the IE rollup, or I go to each machine and load the temporary fix, or deal with irate users.

Life is fun, thanks for letting me vent.

Steve
Reply to this comment
Don't they ever pay attention???
by swattz101 April 14, 2006 8:55 PM PDT
[http://PatchLink said it was made aware of the compatibility issues by its customer base.|http://PatchLink said it was made aware of the compatibility issues by its customer base.]

Is it just me, or shouldn't someone who deals in 'patch management software' have been aware of possible problems, when Microsoft announced back in Dec / Feb that thier would be problems. It looks like Google and Java listened and already fixed the problem with updates. And I can understand a large database program like Oracle's Siebel which probably has tons of code that may need to be changed.

What frustrates me, is I ass-u-me-d that one of our software venders was aware of the program, and didn't worry about it. I downloaded the patch that was realesed on 28 March, and put it on some test systems and saw the same results as mentioned for the Sieble ActiveX systems with multiple controls. I called my vender to find out when they would have an update to the problem, and got the answer of "it does what?, let me ask a supervisor, oh, he didn't know that either, we'll have to alert the programers." Hopefully they'll have an update out before the 60 days is up. Meanwhile, either I don't load the IE rollup, or I go to each machine and load the temporary fix, or deal with irate users.

Life is fun, thanks for letting me vent.

Steve
Reply to this comment
MS06-015
by Tolzer April 14, 2006 10:51 PM PDT
Security Update MS06-015 breaks Windows Explorer functionality. The Update for this issue installs a new file called 'Verclsid.exe'. Verclsid.exe is used to verify a COM object before it is instantiated by Windows Explorer.

However, Verclsid.exe also breaks some ************ in Windows explorer. This program does not run always, but when it is running you are unable to expand folders in the Windows explorer tree view. When you click on the plus sign next to a folder in the tree view; the busy cursor appears, but the folder never expands. However, if you kill the Verclsid.exe application with Task Manager, the folder(s) you've tried to expand will immediately do so the instant Verclsid.exe stops running. And when it is not running, Explorer expands folders normally.

Verclsid.exe appears to break even more functionality in both Windows Explorer and Internet Explorer. In Windows Explorer, I've had the send to menu completely stop working while Verclsid.exe is running, but it works fine the instant Verclsid.exe is killed. And in Internet Explorer, the address bar stops working. You can type an address into it and press enter, but IE won't navigate to the entered page until you kill Verclsid.exe. Once it is not running everything works just fine.

I would suggest the following:
1. Uninstall the KB908531 update and reboot your PC.
2. Perform a Disk Cleanup.
3. Perform a Checkdisk (error-checking).
4. Wait for an update for this patch.

Security Update for Windows XP (KB908531)
http://www.microsoft.com/downloads/details.aspx?familyid=392C2F1B-AA24-48E5-8D5B-EA56341DB936&displaylang=en

Description of the Disk Cleanup Tool in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310312&Product=winxp

How to Perform Disk Error Checking in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp

If you are having difficulty opening and saving Microsoft Office documents. The issue is related to a recent Windows Update. If you have experienced problems opening or saving Microsoft Office documents, including Word, Excel, PowerPoint, and Outlook, please read the following information and follow the instructions below to resolve the issue.

At this time, we do not believe this issue is related to any worm, virus, or spyware.

What is the problem?
When affected users attempt to open or save a Microsoft Office document, the application stalls.

How do I fix it?
If a document stalls during a save or autosave you must first end the "verclsid.exe" process then delete the file.

End the process by following these steps:
Press Ctrl + Alt + Delete
Select Task Manager
Select the Processes tab
Look for file "verclsid.exe"
Highlight the file name and select End Process (note that there may be multiple instances of the file running)
Delete the file by following these steps:
Double-click My Computer on the Desktop
Double-click on the C: drive
Open the WINDOWS folder
Open system32 folder
Highlight file ? verclsid.exe ? (files listed alphabetically)
Right-click and select Delete

As a reminder, back up your data regularly to avoid loss of important information on your workstation.

Tolzer
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Thats why i use FIREFOX
by Sligoth April 14, 2006 11:02 PM PDT
thats why microsoft sucks
Reply to this comment View all 2 replies
Isn't it getting older now?
by Aditya Ratnaparkhi April 15, 2006 5:12 AM PDT
Bash Microsoft & become cool. Right?
Cut it out people its lame.
MS has given details almost 3 months ago now whos fault is it that other software doesn't work?
Reply to this comment View all 3 replies
IE Host Containers and JRE 1.5 Broken
by GarageOwl April 15, 2006 9:48 AM PDT
They said that Applets that use JRE 1.5 aren't affected, it's wrong. Only cached applets still work. If the applet changes it doesn't work anymore. Also my Custom ActiveX IE 6.0 host Containers are now broken. They lockup in release mode, debug works. Microsoft is trying to destabilized everyone's machines to force the Vista upgrade. This is the biggest misstep I have ever seen! They are going to drive all the corporate users to Firefox. How many .NET apps have you seen? If they can make exceptions for certain ActiveX Controls like the Flash Plug-in, I would call that a bias, and they are picking favorites. It's obvious they're trying to stop the momentum of Java in the Enterprise.
Reply to this comment
It serves them right to support IE
by microsoft slayer April 16, 2006 5:39 PM PDT
Another example of being locked into a vendor (MS). You code for ActiveX, now you will pay for it.
Reply to this comment
Oracle and Google get their share of the blame
by Razzl April 17, 2006 9:36 AM PDT
My employer had to forbid us from having toolbars on our browsers because Google, Yahoo, and our Oracle accounting module all try to read/use some of the same files and dll's were getting corrupted. I'm not a programmer and can't assign the blame for that, but it seems like the toolbar makers and Oracle are johnny-come-lately's to web interfacing who should have taken steps to avoid that problem...
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