September 28, 2004 3:18 PM PDT

Cell phone talker's arrest stirs etiquette debate

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The matter has been simmering for years as wireless gabbing takes place in more and more settings. For one woman in the Washington, D.C., area, it came to a head recently when she was arrested, reportedly for speaking too loudly near a bus stop.

According to a story in Tuesday's Washington Post, a transit police officer thought that the woman was disturbing the peace with loud cell-phone talk and eventually wrestled her to the ground. Police said the woman was cursing into her phone, but she said she cursed after she'd been grabbed, according to the newspaper.

Peter Post, great grandson of etiquette maven Emily Post and director of the Emily Post Institute, said the cell phone has warped people's sense of politeness. When the little brick rings, he argues, people lose sight of how they might be bothering others.

"It's gotten us into this craze that we've got to do this now," he said. "Things can wait five minutes."

Post said that the problem isn't so much how loud people are, but rather people talking on cell phones in public settings about inappropriate topics, such as the qualifications of a job candidate or details of their hysterectomies. He recalled an occasion when he was in an airport waiting room, where a woman carried on a heated argument with her husband, via cell phone, over his picking her up. The woman's call made everyone in the room uncomfortable, Post said.

And he said it doesn't work to simply disregard a rude mobile caller--people are better at ignoring two-way conversations than monologues.

"It's much, much harder to tune out that one-sided conversation," Post said. "It's very hard not to listen."

There are nearly 170 million U.S. wireless subscribers, according to the Cellular Telecommunications & Internet Association trade group. And it's hard to go anywhere without seeing--and hearing--people on their mobile phones, in stores, in restaurants and even on subway trains.

A survey published this summer by Sprint found that 80 percent of U.S. adults reported they felt people were less courteous when using a wireless phone today than five years ago.

Interestingly, people tend to see themselves as virtuous when it comes to that phone in their pocket or pocketbook. Ninety-seven percent of those surveyed classified themselves as "very courteous" or "somewhat courteous" in their use of a wireless phone.

Some companies in the wireless industry, including Sprint, have tried to advise consumers on how to mind their mobile manners. LetsTalk, which reviews cell phones and service plans, recommends that "no citizen should take a call at a theater or in the movies" and suggests that "when asked by an establishment or airline to refrain from using a cell phone, do so."

Post's advice for civil cell phone use boils down to paying more attention to one's social setting than to the little device that's begging to be answered.

"Be a master of your cell phone, not a slave," he said. "If people did that, all the other things would work themselves out."

Add a Comment (Log in or register) 17 comments
Stop micro-manage people's lives
by tigerjuju September 28, 2004 4:52 PM PDT
Enough is enough. Government has no business setting its foot in people's lives like this. It is not illegal to talk to other people in public place, why should people care if I am talking into a phone instead? Wouldn't that be the same noise, except I would argue that people (who are easily annoyed) should be happier since they only have to bear half of the conversation noise with cell phone. So what if it's not an important call that can be waited? If people next to me can have conversations with other people, why can't I have my conversation on the phone? What if some people find other people have conversation next to them is annoying? should we just ban any kind of talking in public all together?
Regardless, government has no business making regulations on something as small and stupid as this. Please use the government's time and effort, which the tax payers are paying for, on something much more meaningful and important than this.
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It's about time
by September 28, 2004 11:05 PM PDT
If this woman was legitimately cursing into her phone at a volume that other people could clearly hear, then the police were absolutely justified in stopping her. Obviously something aroused their attention, and I find it hard to believe that her volume was all that attracted their attention, as she claims.

Futhermore, a police officer doesn't tackle someone to simply detain them, but rather in a case of noncompliance. I would suspect that the woman was beligerant and escalated the situation when all she would have had to do to resolve it would be to quiet down and watch her language. While the first amendment protects free speech, it does not protect "lewd and obscene, profane, libelous and insulting or 'fighting' words" (Chaplinsky v. New Hampshire, 1942). I believe the police were justified in their actions and hope that the judicial system upholds their actions through a conviction of this woman.
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Cell phone use has become absurd
by September 29, 2004 6:41 AM PDT
I've had a cell phone for years, and it amazes me the places I see people using cell phones. It's irritating enough when people talk on them in stores, but restaurants, movie theaters, etc. are just unacceptable. If the call is important enough for you to need to take right then and there, at least have the courtesy to step outside and talk. But by far, the most ridiculous and irritating use 've ever seen is people who talk on cell phones IN BATHROOMS. I'm not talking "I think I'm having a heart attack and I need an ambulance now" type calls, I mean "I was at the mall today and bought the coolest little black dress" type calls.

Also mind-boggling to me are the people who leave their cell phones on during business meetings and job interviews. If you really need to be reachable at all times, like if your wife's going to go into labor, then put the damn thing on vibrate. And even then, if it does ring, DO NOT ANSWER IT IN THE MIDDLE OF THE MEETING!! Again, step outside and take/return the call.

One last thing, what's with all the complete idiots who insist on driving and using their cell phones without the hands-free devices? I live in Jersey, where it's ILLEGAL (that means against the law!) to use a cell phone without a hands-free device. For everyone who doesn't know what that means, that means that you can't drive while holding the cell phone up to your ear. Yet I see dozens of people every day (and those are just the few I happen to notice!) yapping away with that damn phone glued to their ear. To those people, I say: buy a vowel.
Reply to this comment
Cell phone use has become absurd
by September 29, 2004 6:41 AM PDT
I've had a cell phone for years, and it amazes me the places I see people using cell phones. It's irritating enough when people talk on them in stores, but restaurants, movie theaters, etc. are just unacceptable. If the call is important enough for you to need to take right then and there, at least have the courtesy to step outside and talk. But by far, the most ridiculous and irritating use 've ever seen is people who talk on cell phones IN BATHROOMS. I'm not talking "I think I'm having a heart attack and I need an ambulance now" type calls, I mean "I was at the mall today and bought the coolest little black dress" type calls.

Also mind-boggling to me are the people who leave their cell phones on during business meetings and job interviews. If you really need to be reachable at all times, like if your wife's going to go into labor, then put the damn thing on vibrate. And even then, if it does ring, DO NOT ANSWER IT IN THE MIDDLE OF THE MEETING!! Again, step outside and take/return the call.

One last thing, what's with all the complete idiots who insist on driving and using their cell phones without the hands-free devices? I live in Jersey, where it's ILLEGAL (that means against the law!) to use a cell phone without a hands-free device. For everyone who doesn't know what that means, that means that you can't drive while holding the cell phone up to your ear. Yet I see dozens of people every day (and those are just the few I happen to notice!) yapping away with that damn phone glued to their ear. To those people, I say: buy a vowel.
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Irritated why?
by wouter werner October 3, 2004 10:45 PM PDT
I think we are irritated by somebody making a phonecall not because of that person speaking (too) loud but because we only hear half the conversation.

When people near us talk to each other we listen in and mentally join that conversation, even will form an opinion on people and subject concerned. But politely we look the other way, pretending not to hear.

But when we can only hear half of a conversation we feel excluded and in a very basic reaction tend to be irritated, to loose our temper.
Wouter Werner
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