Apple Computer is testing 24-hour a day Web-based chat support for some customers. For now, the option is available only to iMac customers who either bought their machine in the past 90 days or who have purchased an AppleCare extended warranty.
"If you have an iMac and need help, give it a try and tell us what you think," Apple said in message on its Web site. The service requires customers to use Safari 1.1 or later, Microsoft Internet Explorer (Mac version) 5.2 or later, or Netscape 7.2 or later. For those trying to get support through a Windows machine, Apple supports Internet Explorer 5.0 or later.
The reason why the iMac is the only product being handled is because they're still testing how it will carry through. If Apple believes it's a feasible resource then they'll probably open up to other products. Most likely they'll be covering everything else soon.
I recently bought an imac and whenever i type in my serial # for my computer to register the apple care plan it denies it. I bought my imac refurbished, should that make a difference?
I am trying to connect my ipad2 to wifi. I am putting in my network name and WEP password , but the ipad says it cannot find the network. HELP! What can I do?
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Web Chat Support should be for all Macs
It's not like this is a prelude to the next act.
Is it?