June 1, 2006 12:26 PM PDT

AOL suffering e-mail glitch

AOL e-mail users were prevented from sending or receiving most of their e-mail for at least three hours Thursday morning, the online portal said.

"An e-mail software issue started to cause delays in the sending and receiving of AOL e-mails for our members and AOL.com users, said company spokesman Nicholas Graham. "We are in the process of implementing a fix and investigating its cause."

Graham said all the e-mail will eventually be delivered once the glitch is corrected. Meanwhile, some users will receive messages intermittently. However, Graham couldn't say when the software problem might be completely fixed.

"We're working hard on it right now," he said.

E-mail has been a source of public relations setbacks for AOL over the past few months. In April, the company was accused of blocking e-mail in an attempt to thwart the circulation of a petition against the company's certified e-mail program. The company blamed the blockage of e-mail on a glitch.

Opponents of the program, which requires marketers to pay to ensure delivery of e-mail messages, argue that the payment is an "e-mail tax." AOL has said that the service helps prevent spam.

See more CNET content tagged:
AOL E-mail, America Online Inc., public relations, glitch, Time Warner Inc.

1 comment

Join the conversation!
Add your comment
glitches vs. stamps
Oh Email, you can be the cure and the crux to all <a class="jive-link-external" href="http://www.iwantmyess.com/?p=55" target="_newWindow">http://www.iwantmyess.com/?p=55</a>

Waiting this out will surely beat out the licking stamps and getting papercuts on envelopes.
Posted by marileev (292 comments )
Reply Link Flag
 

Join the conversation

Add your comment

The posting of advertisements, profanity, or personal attacks is prohibited. Click here to review our Terms of Use.

What's Hot

Discussions

Shared

RSS Feeds

Add headlines from CNET News to your homepage or feedreader.