Comments on: Barracuda glitch leaves customers incommunicado

An update problem temporarily halts e-mail traffic for most of the spam firewall company's customers.

[andydba]

Not an outage?

"The company stressed that the hitch was not an outage, as systems were actually working."

That's not what our CTO was telling us this morning.

[actionjacks]

Maybe they should check their definition of outage

My company got hit and maybe they are a bit grey on the definition of outage, it was a service outage, who cares if the hardware was up I pay them for the service of quickly and efficiently delivering spam and virus free email.
I hope they are going to handle this situation a lot more openly. When the outage happened no one could be reached on their support team at all, all their lines were down. I got the info from a colleague who got it from a friend of a friend.

[actionjacks]

So when's a service outage not an outage?

My company got hit and maybe they are a bit grey on the definition of outage, it was a service outage, who cares if the hardware was up I pay them for the service of quickly and efficiently delivering spam and virus free email.
I hope they are going to handle this situation a lot more openly. When the outage happened no one could be reached on their support team at all, all their lines were down. I got the info from a colleague who got it from a friend of a friend.

[206538395198018178908092208948]

Problem was easily fixed

A little deductive reasoning should have led an Admin to rollback the virus definitions to the previous one (as the device stores at least 1 previous update in case of a bad energizer update), which would have gotten most businesses up and running in a very short period of time. Barracuda generally delivers their virus updates virtually every day, so rolling back to a previous day's virus definitions should not expose the company to undue risks.

[marileev]

secure email options

It's tricky securing communication and directly dealing with a server which routes and stores your email. Not every security option fits every company or every department there are other options out there http://www.essentialsecurity.com/yourbusiness.htm