Comments on: Symantec admits to customer support woes

But says problems dealing with Veritas products are a symptom of merger's success.

[Ruteger]

No Support for Windows XP 64-Bit Edition

Symantec won't even support the current 64-bit edition of Windows XP. Why should I wait for them on Vista? I'll take my business to Microsoft!

[jedwardbrownn]

Not Just Symantec

I've heard stories about Symantec's support issues and this is no real surprise. I'm sure Nick Mehta and co. will have something to say about this. I trust that Symantec will resolve the issues. Other vendors including Mimosa (to their credit, extremely responsive technical support for a small company - they just fixed a bug my company was experiencing) and C2C Systems are also experiencing support problems. The Mimosa system, as I understand it, doesn't even use the journal mailbox and the C2C product doesn't even have / or use a database (as noted in the recent Windows IT Pro article as a strong negative). Most of the archiving software products are just too complex and the buyer should expect that there will be issues with any of them. Until Microsoft makes this easier for ISVs to develop applications, expect problems. It's interesting that the Windows IT Pro article selects the KVS/Veritas/Symantec product as the winner in it's recent review. Also noteworthy are the products which they did not even bother to evaluate.

[rl636576]

Symantec Technical Support really sucks! Can't get any satisfaction out of them. Norton 360-3 is a piece of trash. After purchasing 360 and finding it to be trash, I was told to purchase NIS-3-2008 which I did. They offered me 1 year of complimentary subscription plus would transfer 300 days left on 360 to my account. My # days now shows 350. Should be 350+365+300=1,015 days left. They apparently are not capable of doing simple math! If this is a personal attack, so be it. The truth is the truth.

[rl636576]

Symantec Technical Support really sucks! Can't get any satisfaction out of them. Norton 360-3 is a piece of trash. After purchasing 360 and finding it to be trash, I was told to purchase NIS-3-2008 which I did. They offered me 1 year of complimentary subscription plus would transfer 300 days left on 360 to my account. My # days now shows 350. Should be 350+365+300=1,015 days left. They apparently are not capable of doing simple math! If this is a personal attack, so be it. The truth is the truth.

[rl636576]

Symantec Technical Support really sucks! Can't get any satisfaction out of them. Norton 360-3 is a piece of trash. After purchasing 360 and finding it to be trash, I was told to purchase NIS-3-2008 which I did. They offered me 1 year of complimentary subscription plus would transfer 300 days left on 360 to my account. My # days now shows 350. Should be 350+365+300=1,015 days left. They apparently are not capable of doing simple math! If this is a personal attack, so be it. The truth is the truth.

[rl636576]

Symantec Technical Support really sucks! Can't get any satisfaction out of them. Norton 360-3 is a piece of trash. After purchasing 360 and finding it to be trash, I was told to purchase NIS-3-2008 which I did. They offered me 1 year of complimentary subscription plus would transfer 300 days left on 360 to my account. My # days now shows 350. Should be 350+365+300=1,015 days left. They apparently are not capable of doing simple math! If this is a personal attack, so be it. The truth is the truth.

[jfringer3]

Norton - Symantec technical support sucks! When will companies realize that outsourcing to India doesn't pay!??!!!

[jfringer3]

I am really pissed off about the 90 minutes I wasted last night with Norton - Symantec tech support. --Especially when Kyle at http://www.supportspace.com fixed the problem in 30 minutes---and gave me friendly, useful advice to boot!