Comments on: VoIP: Are we there yet?

At VON this week, supporters claimed Internet telephony has hit the mainstream. But it's still not a must-have product.
Photos: Touring VON

[jamie.p.walsh]

Verizon FIOS handicaps Vonage

Vonage runs like absolute garbage on FIOS (8Mbps down, 8Mbps up), but when I had Adelphia cable(1.5Mbps down, 768Kbps up), I didn't notice the jitter or disconnects quite as much.

Anyone else agree?

[MartyC]

Vonage on Time Warner

I have Vonage on my Time Warner, Road Runner cable.
There are NO problems. I am well pleased with my connection when I talk to my daughter in Alaska.

SBC (now ATT) charged me 37 cents a minute to call her. With my Vonage plan I pay $24.99 a month plus tax to talk all I want in the USA and Canada.

I can't figure out why people buy the Time Warner VOIP. In my local area they charge $39.99 plus tax for exactly the same service that I get from Vonage for $24.99 from Vonage. This "discounted" price is only available if you subscribe to all three, VOIP, Cable and Road Runner.
By the way I am not a young Geek. I turned 64 last December.

[Tanjore]

Timewarner routes calls thorugh MCI network

I was told that Timewarner routes the phone calls through MCI network. So it is not really VOIP.

[2lazy2work.com]

Vonage problems

I have vonage on comcast and have had quality problems from day one. Parts of conversations drop out, weak "signal" - tech support tries but not really fixing anything. Seems like I am in the pre digital cell phone days.

[kamwmail-cnet1]

Stupid newbies pay for Vonage instead of free Skype.

VOIP quality is like walkie talkie right now. So why would anyone want to PAY for it, like I'm hearing from you guys here re. Vonage. Just download Skype for free. PC to PC calls are free; and calls to an outside line is $0.02 per minute anywhere in the world.

Oh wait. If enough tech illiterates gets on Skype, it might get bogged down. I RETRACT what I'd just typed. PLEASE. Use Vonage. PLEASE.

[Tanjore]

Vonage gives you the convinience to use your current phone

Vonage gives you the convinience to use your current phone. Vonage also has some kinda 911 service.

Skype phones I have used suck. It is always not comfortable to use skype from computer.

To use skype atleast your computer should be on. Even the phones should be connected to computer. May be things have changed!!!

[aharris2615]

Skype is good for Nerd to Nerd Communication

Don't comment on the quality of a service you know nothing about. I'm thrilled with the quality Vonage offers and it is no where near walkie-talkie quality.

I agree with you that Skype is great. The problem is that its only great for Nerd-to-Nerd Communication. If everyone was on broadband and felt like being plugged into their computer to answer a phone call, then Skype will have a glorious future. But, there are 9 billion people on the planet and only a very tiny amount even have computers, let alone internet connection.

It's not being a newbie to buy Vonage; just realistic.

[mwa423]

Have you actually used vonage?

I don't have Vonage myself because I appreciate the reliability of my local phone service (but not the reliability of my isp) and I have a cell phone that I can make all the long distance calls I need.

That said, I installed Vonage for my girlfriend and in my many hours of calls to her, it sounds every bit as good as regular phone service.

Besides, who wants to have to sit at their computer to talk on the phone?

[Lonestaar]

Vonage vs. Skype

Vonage is not for newbs, but for people needing a traditional phone service. Personally, I've moved all over the world, and I've taken my same number with me for the last 6 years, and it's (Vonage) been great.
As for Skype, what's the difference between that, MSN, Yahoo, Google, etc. etc. etc. chat service? Nothing. It's a fun chat toy, not a communications service.
If you're having jitter problems with your Vonage, it may be your Vonage device. Stay away from the Linksys routers, try the D-Link stand-alone.

[louisbrouillet]

VOIP not even close to being there yet

It is a service for those tech enthusiasts that don't mind dropped calls, choppy lines, really bad service but can tell their friends about some cool features and sticking it to the big phone companies rate program. As the old saying goes: you get what you pay for. Bottom line, I've gone back to the old twisted pair technology both at home and the office and I am not likely to do Internet calls anytime soon.

[MMurphey]

I disagree - my Skype works great

I disagree and I'm hardly a tech enthusiast. I'm an American who works and lives in Africa. The quality of the calls I make home to the US is amazing. No voice delays, hearing your own voice or static. It has cut out maybe two or three times in the last year. Less often than the regular phones lines do. And, its FREE. And hell yeah, I do tell all my friends.

[dvinedivva]

Changes in consumer behavior

I think it's hilarious that the subject line of this story focuses on consumer behavior. Gee, when will consumers embrace VoIP technology? Answer: when VoIP proves itself to be a reliable means of communication.

Consumers were also slow to adopt cell phones in years past, that is until issues of service quality were addressed.

Consumers will be slow to adopt VoIP as long as it's painfully obvious that you're talking to someone using it. A recent conversation with a client of mine who uses VoIP was like talking into an echo chamber! UGH! He didn't have to tell me his company was using it.... I could figure that out quite easily!

Fix the quality issue and you'll see people flocking to VoIP providers in DROVES!

[larryjenson]

No Free Trial at Vonage

It took Vonage 3 weeks to port my old phone numbers to Vonage. I tried everything to get decent clarity for a week. Vonage blames Comcast and Comcast blames Vonage. I finally gave up and ported my numbers back to my old reliable phone company. Now Vonage says I owe $ 162 for the modem and a disconnect fee. It was supposed to be a free trial. The billing department is helpless.

[kjharris]

Just started using VOIP through cable company

Last week I switched one of our two Verizon landlines to OptimumVoice, which is the VOIP service from my cable provider(Cablevision). I had been getting my tv and broadband from them for a while and they offered the VOIP for $14.95/month provided you keep the other two services. I get unlimited calling in US, Canada and Puerto Rico. It was a 10 minute install--disconnect my Motorola 4200 modem, replace with a Motorola 5120(has 2 phone jacks), connect phone cable to nearest wall jack and done. Back feeds all the other jacks in the house. I still have my original Verizon land line as a second line. No problems at all. We also have Verizon FIOS in our area but no reason to use them yet (hopefully the competition will keep prices in check)

Ken

[El Kabong]

The big problem is "no naked broadband"

We use DirecTV for television and Verizon for phone and DSL. We also use OneSuite.com for long distance. ($0.029 per minute, any time any where in the lower 48 and Alaska.)
After trying Charter Digital Cable for a month, I dropped it because the TV picture was so bad compared to satellite. If I could stand the loss of quality in TV, I would drop Verizon altogether and go with cable but that's not likely any time soon. Satellite broadband is too expensive and unreliable in our area, so there's no way I'm going to swith to that service. As long as I have to keep paying for Verizon local service in order to have broadband, no naked broadband means no VoIP for me.
I think this situation may be affecting many people in the same way, thereby delaying the acceptance of VoIP.

[FusedAndCondazed]

VOIP And The Masses

There's a lot of things to consider as to why there are QoS issues, which is why people tend to stay away from it.

First, how many ISPs want you to use their VOIP service? And how would they "force" you to use it? Cripple the other services, reduce routing priority to third party servers, and sometimes just outright blocking access.

Then, mix that with broadband requiring other services, its tough on consumers. They tell us its to "subsidize" the cost, but that is just a line. In the end, you pay more for "subsidized" hardware and connections.

Even bellsouth has managed to block the "no phone line required" DSL providers by using proprietary SLAMs, and in turn charge you $5 to $15 more for access depending on the service you get in comparison to the other providers.

This is where fighting the restrictive practices is important. Remove the bundling requirements, remove the proprietary crap, and make it unlawful to block access to other companies' services. This way, I can get my internet connection my way, use my own phone service, and not run into the crap. And with proper configuration for routing, no problems.

Right now, I am going through Earthlink, with Vonage. People tell me its clearer than my line with Bellsouth used to be. Then again, I managed to track down the few problems and screamed at them to fix em.

now its golden, but it should be this way from the start for everyone. Until that happens, its going to be a limited market.

[itispals]

Probably in the days to come

"Nothing is permanent except change", is most applicable to these technological developments. It is only about the time period of change and adoption. VOIP is certainly making its presence felt, probably to match and eliminate the general telephony might take years or a decade. Yet VOIP has begun its journey and its progress is good.
http://www.buckleupnow.om

[filosnet]

VoIP or VoW ?

The truth is that the digital-pots business model is absolutely the same of traditional phone companies and doesn't add real new value perceived by the end user.

www.lucafiligheddu.com

[larryjenson]

glub..glub..glub

Whats that sound? Are you talking underwater? NO.....its the sound people make when they talk on Vonage phone service.

[larryjenson]

glub..glub..glub

Whats that sound? Are you talking underwater? NO.....its the sound people make when they talk on Vonage phone service.

[Aman157]

I'm sorry

I really feel sorry that you signed up for Vonage. i did the same mistake. Never worked in my case and still have to pay and pay and pay...

[Aman157]

.....

Glubb? That would have been an improvement for me if the line would have made "glubb" or any noise. Signed up and never received any service. Still go to pay, pay and pay.
Whoever reads this, stay away from it!

Andy

[jonjra]

Vonage and Comcast

You know the only 2 days I had quality problems with vonage, I had recieved 2 calls and 1 Mail from comcast (My internet provider) wanting me to switch to there more expensive one, when I told Comcast I would switch my phone and internet to sbc before I did that, all my problems went away.

[jordan357]

VIOP is here

Skype's ( http://www.highspeedsat.com/skype.htm ) free PC-to-PC calling service has also gotten significant traction, with more than 75 million subscribers. Internet Voice, also known as Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line. Some services using VoIP may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number ( http://www.highspeedsat.com/voip_faq.htm ) - including local, long distance, mobile, and international numbers. Also, while some services only work over your computer or a special VoIP phone ( http://www.highspeedsat.com/voip-phone.htm ), other services allow you to use a traditional phone through an adaptor.

[ENCHANTEDMERMAID]

CLASS ACTION LAWSUIT

There have been two class action lawsuits from investors and another one from customers

http://www.consumeraffairs.com/news04/2007/03/vonage_class_action.html