Comments on: Skype callers: 'Customer service, please?'

VoIP provider jockeys to handle complaints about its one revenue-generating service.

[jobezainab]

Ok, I am very upset with Skype, I ordered a phone last week , And it state that the rebate voucher will be provided during checkout. I went through the checkout process and when I click on both vouchers all I get is a blank page. I thought maybe they will be included in the package, I receive the package all there was nothing else but the phone, no rebate information, no 3 hr calling voucher information either. I have been trying for 2 days to find a way to contact SKYPE and no luck. When I try to submit my ticket online the submit button will click for me to submit tried over 10 times no luck.
I understand skype is free and I should not expect much from them, but if I spend $159.99 plus $14.78 for shipping, I expect someone to answer my questions about the product I bought. It was not free, and if I cannot contact anyone to find out about all the offer included in the package, then that?s cheating and false advertisement.
Below is a copy of the phone offer information. If anyone have information on how I can contact skype please help me.
Netgear WiFi Phone
NETGEAR?s WiFi Phone (SPH200W-100NAS) with Skype lets you make and receive Skype calls wherever you have WiFi access without a PC and with no monthly fees.
Includes a 3-hour calling voucher to phones.*

$30.00 mail-in-rebate!
Mail-in-rebate is valid until March 31st, 2009 (form is provided during checkout)

$169.99
$159.99

I just purchased unlimited credit for Europe for one month .I got the credit delivered and the next minute the credit was gone trying ever thing to contact skype but cant find the way.It seem like I have to buy more credit