Comments on: Vonage hangs up on some callers

VoIP company suffers "delays," the second glitch in two weeks. Those affected are told to reboot their adaptors.

[mark.milliman]

Vonage Out in CO as Well

I live in the Denver area and I experienced an outage as well. I started receiving calls on my cell phone which indicated that the line was down. Both incoming and outgoing calls were affected.

I am using one of the first of the Motorola VT1000. I can't put it between my cable modem and router to control egress traffic because the PC port's speed cannot properly be detected. So it hangs off my router. Fortunatetly, Comcast's network provides sufficient bandwidth.

I do not have a POTS line, because the service use to be pretty reliable. Now I am rethinking my decision. I cannot send or receive faxes, echo is often a problem, and spurrious DTMF tones often invade my conversation. Vonage's customer service has not been able to resolve any of my problems. I wish I could put my own SIP phone or line gateway on their network.

vonage service

i just had a vonage phone line hooked up yesterday and I already experienced a problem.I called their technical support and put me on hold for 59 mins.before someone talked to me.The service representative that talked to me can hardly talk english!Is this the service that VONAGE offers?

[brackattack]

well i had their service it sucked people couldnt hear me when i caled them some people atribute it to the isp..but you know i have my isps phone and its perfect it may cost a bit more but its worth the extra money to have quality