Comments on: EarthLink gets a new CEO

As the Internet service provider navigates rough waters, a chief executive known for fiscal prudence takes the helm.

[classycat]

Earthlink's CEO

I wonder why it is so hard to find a contact email for the CEO's of companies.

I have been using Earthlink for my internet connection,etc., for several years.

I would like to be able to suggest that these companies consider the vision impaired/blind.

If I have a tech problem, or even just need an answer to a question, it's like trying to get in to see the President!!

And don't even let me start with the "AUTOMATED CALLING TECHNOLOGY" of today - it's enough to make a saint cuss!!!!

[Mallak44]

I've been without DSL for 4 days. All I get is the usual "Be assured it will be fixed" from Kevin and Kennedy (who knew these were really Indian names-like from India?). I tried cancelling my account, and wqas hund up on...if ayone at Earthlink needs copies of the chat rooms dialogs, my technical Ticket number which is still open with no answers 1232731 (the old one 1222218 was opened for the wrong account number and nothing was done there either), or any more feedback, please email me back. I also sent emails to [e-mail] but Rolla is not responding either. So I have no DSL, I cannot cancel my account (remember Marco in India hung up on me) and I cannot reach anyone in Atlanta where the HQ is and by pure coincidence is where I live, much less the CEO himself...oooh, did I forget o say I'm still paying for this... EARTHLINK = 2 thumbs down, worse than AT&T and Comcast put together. And to think that I've been there for 5 years and left Bellosuth for them...what was I thinking?

[Donrmcm]

Earth Finks is the absolute worst company I have ever encountered. They'll go out of business within 2 years. I was supposed to switch to them from AT&T but their technician stupidly called them to cancel my number. Since that time, I have not been able to get a dial tone in my house. I told the person I was working with after two weeks of no phone that I was cancellng the order. But Earth Fink took out $97.22 and won't give it back. I emailed their billing department over and over about the mistake, supplied emails showing I never got a dial tone .... and those morons don't answer. So now I have to fill out a form for Consumer Affairs to get my money back. What a sorry ass company this is. Don't sign up with them for nothing, not even for free. They are scammers.

[BrianFS]

My account number is 00000000. You have been billing my account for dial-up ever since I cancelled it in October of 2007. I switched it over to a cable account and I kept earthlink, the cable company. makes a payment to you each month. I was forced to block earthlinks access to my bank because of the continued billing for a service I no longer receive (Dial-Up). Now I'm getting " PAPER '' bills because you can't tap my bank account. Must I cancel earthlink completely to make you wake up and change your billing practices? Be informed that if I am put into collections for this bogus bill or if my service is interrupted at any time you will find yourself in small claims court. This problem has been going on for close to 1 year and I have made well over 30 calls that have used a considerable amount of MY VALUABLE TIME. This issue has also been a problem because of the difficulty you have caused with my bank. Be advised that if this issue is not addressed immediately, I will pursue other alternatives including , but not limited to; posting my experience with earthlink on the internet, legal action, negative advertising on my vehicles, telling anyone who will listen about how bad your company is, contacting local media, T.V. and Newspapers for help in resolving this issue.

B.F.S.

[stormtiger123]

Yeah we are seeing this new CEO's vision for earthlink, just look at all the customer complaints! Already in 2008 the Atlanta Better Buisness Bureau has logged more than 728 complaints against earthlink. I will be ending my earthlnk account since today I got a call from a credit bureau claiming I owe earthlink $41 for shipping and handling of a brochure package they sent to me unbelievible! So now I will be going with the cable company instead. This little venture to defraud me could cost earthlink, according to my attorney in the thousands of dollars of not only attorney fees but any damage caused to my credit they will have to pay for, since this is a fraud case. My friends 1 1/2 years ago I told them earthlink would be their best bet for dial up, well another case of fraud. After 4 months earthstink started charging them $11 dollars more than they should have been. Then to ease the problem earthlink offered them 20 dollars for the $120.00 they stole from them. If you get earthstink after reading all the complaints online about them then don't complain you got screwed. None of this started happening til this new CEO showed up so I suggest that you contact your attorney generals offices in your state and file a fraud charge.

[cjdean]

Ok, so the story begins as "mindsprings", has anyone been with you that long?? I have been with you since "97". I have never been treated so poorly as I have been in the last 3 months. I was cancelled by your company in June 08 because my computer was no longer compatible to your server. On June 19th I called to make sure I didn't need to do anything further, your personel said the account had been cancalled. I asked them again if I needed to do anything else. "No ma'm." So, now in October, I am still getting charged to my credit card the monthly fee of $26.85. I call, and like all the other people I see frustrated on this web-site, get the RUN AROUND. Let's see, Sahid, John, Alvin, and Pricilla are among the people I have spoken to at your "help", some help line. My service with you was cancalled by you, I returned the call on June 19th, have had no service since then, but you feel it is right to continue to charge me because your inadequate staff did'nt deactivate my account?? This 3 months of service needs to be refunded to me. Just think what is happening to all the other greedy, crooked, swinish companies and there staff and CEO's. You need to do the right thing!

[cachito1]

In my opinion, Earth is a criminal enterprise. Stay as far away from Earthlink as possible. To date, I've filed complaints with the BBB and the NY State Att. General. I'd file a complaint with the Georgia State Att. General if I could do it on-line. My plans are to research the possibility of extortion charges against this company.

I won't go in to detail about my problem with Earthlink - just google "earthlink" +"complaints" to get an inkling, but I've saved the best part for last ...

Are you sitting down?

The BBB gives Earthlink an A+ rating.

That's right. It raises serious questions about the integrity of the Better Business Bureau, wouldn't you agree? I suggested to the BBB that they read their own report about this company.