Comments on: MobileMe still sputtering

So far, the wait to use the MobileMe service has proven longer than any line for an iPhone 3G at an Apple store.

[jcantwell]

Amidst the iPhone and related mobile software update frenzy, CNet and other media are not reporting how legacy .Mac customers have been impacted by this misguided migration to "MobileMe". I pay the full price of $99 per year and have no plans to buy an iPhone, yet I have lost access and have heard nothing directly from Apple about why my blog and all other web-based .Mac services have been offline since last night. Where is my version of the iPhone price reduction credit?

Other than the name, how exactly is MobileMe different from .Mac? I don't see any substantive differences. I certainly don't want to go through the hassle of changing my personal email address and I wouldn't do so for such a lame domain name as "me.com". It sounds like something Microsoft spent millions on in the late 90s. Email me @ "[e-mail]? Huh??

.Mac has never been a popular service; Why is Apple alienating the small community of subscribers that stuck by the product all these years?

[vermagic]

It's obvious that Apple made a BIG mistake trying to launch 3G and MM on the same day. They were overwhelmed. My original iPhone died promptly after uploading the software update and was down for the count for about 6 hours of prime time daytime usage. A trip to the Apple store yielded a sympathetic staff person's comment that the servers were overloaded as the phone needs to connect to iTunes store which was swamped to complete the update. Keep trying was the mantra he told me and 2 others who managed to find him amidst the 3g frenzy.

I'm also a .Mac customer and my brand new iMac couldn't seem to get the update needed to change my system preferences from a dot to a cloud (still can't). However, I was able to access mm from system prefs, just going to my .mac account took me there. My phone did manage to get in to iTunes store and I have downloaded many apps.

Bottom line, and you will see this, it's worth the wait. MM is a completely different user interface and makes accessing your email, calendar, contacts, pics and files 1000 times easier than .mac ever hoped to be. Last year when I bought the iPhone it took 24 frustrating hours to get the thing to actually make a phone call. Once it worked, all was forgiven. I imagine the same thing will happen this year - but I hope Apple learns from it's mistakes and either allocates more resources to launches or staggers them (even a week would have probably made a huge difference) to a rate that they can handle.

I guess they are a victim of their own success. But the products are still the best out there - and virtually flawless once they are up and running. MM will become bugger than .mac because it is revolutionary.

[kwestin]

Sorry to hear about the theft of two laptops. You may want to take a look at GadgetTrak's Mac Theft software:

http://www.gadgettrak.com/products/verey/

It uses the built in camera to capture video of the thief along with other useful information such as location etc. They also have software coming for the iPhone.

[kwestin]

Sorry to hear about the theft of two laptops. You may want to take a look at GadgetTrak's Mac Theft software:

http://www.gadgettrak.com/products/verey/

It uses the built in camera to capture video of the thief along with other useful information such as location etc. They also have software coming for the iPhone.

[vineas]

>> But my gut felt wrong about sending those things to unseen servers, no matter how secure.

And how is the MobileMe service any different than this???? Oh, right - because it happens to be Apple that has the unseen server ...

[lepton80]

Yeah I was doing some video editing today and tried buying the MPEG-2 component for QuickTime and they won't let me download it. I'm thinking about buying a Mac but little things like this make me less and less likely to do so.

[Sabroson]

"i'm really surprised every day over and over how MAC lovers try to make even bad mac product look awesome ...."

I am really surprised how Vista Lovers keep making stupid comments like these after the huge success of the iPod, iTunes, the iPhone and the Mac.

[arkangel_3]

You know what? I'm a Mac user, and you should read some of the fanboy comments some of these people are making. The service has been off and on since Wednesday. Apple has already issued a software update as of last night; although some folks have not received it. Family Accounts have been turned into Individual Accounts (like mine). I have chatted (via Net) with I don't know how many Agents over the past two days; the last one *really* took the cake.

After I informed Captain Clueless about my account issue, it took him 15 minutes to even acknowledge that a problem existed with my account. Then I informed him that this was a widespread problem, and he said he hadn't heard of it. No wonder, because the minute you post this issue to the Mobile Me discussion forums on Apple.com, the thread disappears. It took me another few minutes to make him understand that this was not an isolated incident. Needless to say, Captain Clueless didn't get high marks on my Customer Satisfaction survey.

This has been a HUGE fiasco. The worst part is Apple doesn't even acknowledge the problems. And the fanboys are quite upset at the rest of us who (God forbid!) are a bit ticked off that we're not getting a service that WE PAID FOR.

I expect this from Microsoft, not Apple. It appears that Mr Jobs and Mr Gates have become interchangeable. Meet the New Boss, same as the Old Boss.

[mike-atl]

I love to read these things. When it comes to MAC the tone is always so different. If this were a Microsoft debacle the author would have been bad mouthing them up one side and down another.

This is a good one:
"Nevertheless, I'm withholding judgment of a rated review of MobileMe today until I can give the features more than a cursory glance."

This type of patience would not exist for any other company. But when it comes to Apple we must all bow down because surely it cant be an Apple problem.

This was my other favorite quote:
"But I felt wrong in my gut about sending those things to unseen servers, no matter how secure."

He is OK with sending is sensitive data to Apple but no one else. Does he have a key to Apples server farm? What is the difference? Do you really trust Apple with all of your data including your email. I'm sure corporations will love to see users "syncing" their outlook email with Apple....

Give me a break!!!!!

[o2bpitching]

With this one simple comment, you have shown your ignorance. The author's patience for MobileMe and Apple show why the Mac and Apple are agining popularity: because the good always outweighs the bad. I spent years trying to deal with Mrcrosoft and its crap, and I finally just gave up. Now I won 2 iPods, an iMac and an iPhone.

[YankeePoodle]

If this was a release from Microsoft, Linux and Mac fanboys would have bombed this blog with 100s of comments that how their clique is superior.
I wanted to have an IPhone3G but ATT said I am not eligible for the pricing, I have to wait 10months, looks like I should wait 10 months to get this before apple fixes all the problems.

[webguylive-com]

I think that this problem will not happen if the service were using distributed servers with p2p technology or utilizing a grid computing platform. Just my 2 cents.

[goffam]

@ jiri_novak July 12, 2008 1:36 PM

" ....thank you for a classic comment form a jackass .... who told you I'm Vista lover?

p.s. iPhone and mostly MAC computer are not huge success, look at any phone or OS statistics before you say that, btw MAC os is less secure than any other OS out there (linux, unix, windows). You might not like to hear this, but ... well search symantec or McAfee sites."

Hmm... do you prefer to go by the name pot or kettle? You may not be a "Vista Lover," but the tone of your comments alludes to the probability that you're another misinformed, misguided, and horribly unabashed Windows user.

Before you start bashing people for not knowing their statistics... you might want to brush up on them yourself. The iPhone isn't a great success?? Have you even checked the sales numbers? For a device that's been out for a year... and has only been available on one carrier, the iPhone has sold phenomenally and now that Apple has addressed the main issues that have plagued the device, it will sell even more so.

The same goes for the sale of Macs... Unless you've had your head in some hole over the past couple of years (or are just too plain stubborn to admit such things), the Macintosh has been posting solid, steady gains in market share due to sales which have been constantly outpacing not only other specific manufacturers, but the PC industry at large. What would constitute a success to you... immediately jumping to what - 30%, 50%? Just in the past year, Apple has jumped from 9% of US market sales to 14%... that's a considerable gain... and their worldwide "web presence" has been making marked, incremental gains especially since the move to Intel. So really... you might want to follow your own advice.

OH! And the Mac OS is less secure than any of the other operating systems on the market?? Could you please back up such a claim... I'm going to assume not since it's such a ridiculously ignorant comment based on nothing but your own biased opinion. Who am I to verify such a claim with?? Symantec and McAfee?? Two companies that make money by selling anti-malware products... yeah, that's a reliable source. Of course such companies would have less than positive things to say about a computing platform which has no need for their products. The unfortunate (for you) reality is that the Mac OS is as secure as pretty much any flavor of Unix due to the fact that it's built on top of... wait for it... Unix and is inherently much more secure than anything Microsoft has on the market.

Perhaps if you actually went out and did some research on things you know nothing about... you'd find that you'll actually learn some things.

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[Other_Guy-Houston]

I have a new problem to add to spotty service with MobileMe - renewal. I had a .Mac account and want to continue it. I decided to do so when I purchased the IPhone 3G with the $30 discount. I did so and went online Friday evening and put in my code. Well guess what it said it worked but my account still shows it will terminate in 5 days (9 days at that point). I have received several emails saying how important the issue is and it is always from someone different. How hard is it to check my activation code to see what happened to it? On the 3rd email they said yes we see you did buy a code and it is not being credited. We are sending this to an "engineer" to get it fixed. What... why? Just change my expiration date to a year from now. I am going to SUPER pissed if my account expires and I loose my .Mac extension or worse my user name. I guess this is how they reward good customers. I have purchased over $6,000 of apple gear and software over the past 12 months. I have also been influential in other people buying over $20,000 in apple products. That will end if my account is not fixed!

[joeshays]

My outrage led me to make this MobileMe launch parody, enjoy

http://joesummerhays.wordpress.com/

[MiamiWebDesigner]

Web 2.0 Is Like Pornography

Like so many tech articles posted since Tim O'Reilly coined the term in 2004, this one references "Web 2.0" as if it were something tangible--or at least a concept with clear, concise definition. It is not. In 2006, Web founder Sir Tim Berners-Lee sagely observed that "nobody knows what it means":

http://tinyurl.com/y6ewzy

And now in 2008, the most honest thing we can say is that "Web 2.0" means whatever the techno-marketeer (ab)using it wants it to mean. Otherwise, why would intelligent people like Isaac O'Bannon still be writing articles asking "What is Web 2.0?":

http://tinyurl.com/5solok

And, why would McKinsey's just-released best-of-breed report entitled "Building the Web 2.0 Enterprise" ...

http://tinyurl.com/6sxls7

... include no attempt at defining the term other than to list the "Web 2.0 Tools" that comprise or enable it? And even there, the chief ingredient is identified only as "Web Services", adding more mystery to the mix as one ethereal term is offered up to explain another.

As originated in an Onstartups.com website design posting that no longer exists...

http://tinyurl.com/57a2u4

... "Web 2.0" is like pornography: Nobody has defined it, but you know it when you see it.

Bruce Arnold, Web Designer, Miami Florida
http://www.PervasivePersuasion.com

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