Comments on: SugarSync: Most useful sync tool ever. But you'll pay for it.

It syncs, it backs up, it's mobile. Cool.

[KevinCTofel]

Hmmm.... does it keep versions of all synched files up on the server? Meaning, can I restore a prior version? I'm testing Dropbox right now, which sounds very similar to SugarSync and it does offer that handy function. Still, I'll have to give this a look because it offers mobile clients. Dropbox is web, PC and Mac.

[Sharpcaster_Allen]

Kevin,

versioning and more collaboration features are coming in a future release this year. Currently, you can use SugarSync's "web archive" - a pure cloud storage feature - to save a particular version of a document you may want to restore later.

Allen

[mitchmu]

I have found this product to be worthless, even destructive. Nothing works. The "magic briefcase" is supposed to be such a great idea, but, I have 5 different "magic briefcase" folders and none of them are in sync with each other, rendering the whole thing totally pointless. The software crashed my home computer and refused to ever synchronize so I had to delete it. Technical support is totally useless. After two weeks of asking me an endless stream of meaningless questions, they finally just stopped having a dialog with me. They never once offered any sort of solution.

[Edmarka]

It sounded like a great idea. I really wanted to like it. But after waiting days for a response for tech support, I've given up. There is no easy or obvious way to do a variety of things. I'm in SugarSync Manager (Mac beta). I decide there's a folder I don't want to sync. There is no obvious way to delete it. That's odd. And a bit...oh, shall we say, non-user friendly. There's no obvious way to force a sync of a file I've just worked on to email a link. It doesn't do it automatically.

I right -click on the folder "show in Finder". Nothing happens. I could go on. This is the worst thought out, or at least, worst implemented software I've seen in a while. Thanks goodness I tried before I bought. My advice, at least for Mac users, is to stay away. I'm deleting any trace of it from my computer.

[casperrides]

Mine is working GREAT!!! Very happy with this product. I have a Sony Vaio Laptop and a Dell Desktop and set them up to replicate folders. Any changes I make on either computer (Word, Excel, Photos etc) gets updated on other computer almost instantly. No problems what so ever. I think it's much better than a second hard drive, in function and cost. Sure it's more expensive but no need to plug in, tell it to back up, it can fail as well, no remote access etc. All my files are on all my computers. And I can access them from any computer through the web. The only drawback I have found is trying to tell it NOT to replicate a subfolder once it's already replicating the main folder. I've contacted support so hopefully I'll get it figured out.
Also sending large files to people is also much easier. Sent a 265MB link of photo folder to a friend. MUCH easier than emailing it. Then they could look at photos and choose which ones to download or download whole folder. Upload can be a little slow but that's normal. Download speeds of 6-8mbps when downloading to second computer for replication. As of now I'm only syncing about 3GB.
Very happy with this product.

[ltobva]

I was happy with Sugarsync until I got a new laptop, and tried to replicate my files. Boy, what a mess. I don't know if it's me or them, but nothing seems to be working. and there's no way to contact them except by email -- no chat or phone number. I am soo frustrated, I'm turning off Sugarsync, and going back to my trusty DVD-RW. The reason that I don't know what's going on is it doesn't post a status or error message. And the changes I've requested don't seem to be happening. I thought the idea was great -- and I guess it is for backing up files from one computer.

[EEPhoto]

I tried their system when it was bundled into Corel's image viewer. It was OK. I got an email when they launched the Sugarsync product and tried it for free. Seemed to work.

My hard drive totally crashed a couple of weeks later. Put in a new drive. Downloaded the client. Updated everything. I am a believer. Purchased a 30GB account and I have installed it and purchased it for 3 people since then (some PCs and a MAC). It is an ideal solution. Sure you back things up...but when. I just faithfully runs on the system. I now don't worry about anything. $50...nothing compared to lost data and "oh s##it I haven't backed up since then. Great Product, it will get cheaper, but very well done.

[stanwu]

Remove the green checkmark for SugarSync
This patch file will help you remove the overlay icon of green checkmark
http://superstanwu.blog.ithome.com.tw/post/775/27502

[compguy74]

One really important thing worth mentioning - SugarSync works with the iPhone! It also works with many other mobile devices like the Blackberry. I haven't seen another service like this that can support the mobile devices. Very nice indeed. More info about SugarSync's mobile device support:
http://backup-my-pc.org/sugarsync-review