Comments on: Take that, Southwest! Pass-a-matic answers the Webware call

Can't afford a 24-hour assistant? Pass-a-matic will handle at least one part of the job for you.

[deecee]

Reasons behind Southwest seat assignment

The reason for the what the author so arrogantly called called "cattle car" assignment from Southwest is to fullfil the company's desire to make sure passengers arrive on time for departure. Specific assigned seating encourages last minute arrival, and that presents the major problems for Southwest in keeping a best in industry arrival/departture on time record. You think SW care if someone uses a software tool to try to get a "A" seat assignment? Go ahead, the system will still perform its function and plenty people will still get differnt category seating. If it creates undue congestion for the website, they could simply change a few lines of code to make the "seat grabbing" software not work. It's much more important for the company and the overall benefit for most passengers to have a "cattle car" seat assignment system, little annoyance to a few arrogant customers is of no major concern. Besides, if SW is not "civil" enough, spend the big money and fly United or AA or what have you, no one is making you take a Southwest flight.

[Sylvestk]

End to "Cattle Call" Announced Yesterday.

I agree with the authors perspective on the issue. If the previous comment says he's arrogant, I guess I am too. It's funny how people get defensive over an airline gripe... but I digress. I myself prefer assigned seating. Open seating is ok, however the problem I had with the "cattle call" was camping out in the lines. That was really annoying. That is one of the reasons I don't normally fly Southwest.

The other reason I don't normally fly SW is that I can almost always find tickets cheaper on other airlines. Which goes against what the first commenter claims based on my experience.

But yesterday Southwest announced they are ending the cattle call and made some changes to their seating policy. It's still open seating, but they are going to stop the camping out part. You can read more about it by searching on any news site.

I wonder how the policy change will affect Pass-a-matic???

[Fochsenhirt]

You're welcome to fly on other airlines, you know

Actually, what the previous commenter says is not entirely accurate. Southwest's system does encourage travelers to arrive on time, but more importantly, it takes less time to load a plane with open seating than it does one with assigned seating, for several different reasons. Open seating is what allows Southwest to operate on time and to schedule more flights than other carriers. In general, it also makes them cheaper, although expiration of fuel hedges and the graying of the Southwest workforce has eliminated some of this price advantage. Had Southwest eliminated open seating, it would have made people like you happy, who like to show up at the last minute toting your 47 carry on bags that you try to force into a full overhead bin, but the rest of us would get to pay more and arrive late. No thanks.

[programlar]

The other reason I don't normally fly SW is that I can almost always find tickets cheaper on other airlines. Which goes against what the first commenter claims based on my experience.
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