Comments on: Mint launches investment tracking for all

It's out of beta, too

[nonyabiddy]

Too bad Mint's customer service sucks so bad. I tried their services for about 3 months. In that time, my I could never merge my bank's data, and Mint never answered their support emails or forums. Horrible, horrible service. Do not use.

[neowolfwitch]

I've been interested in Mint for about a year now, but I just get past the red flags my security-senses raise at giving them all of my financial account information. What happens if they go out of business or are hacked (and I can see them being a really big target for the latter). Even if all the data is encrypted- given enough time, someone with access to it could break it.

[Smannmint]

Hi nonyabiddy, Stephen here with Mint Customer Service. I would like to research why you did not receive any response from customer service. If you would be so kind, please email me at [e-mail] so I can follow up. Please include your email address you used to contact Mint customer service. Sorry to hear about your experience.

[hhdawrs]

I respectfully suggest you review questions on the Mint forum. There are a number of very basic capabilities still needed to allow it to be a financial tracker and adviser. For example, manual entries. And when the question was raised, the response by the guru sounded a bit defensive (IMHO) and lacking in familiarity with some basics.

I think a free trial look by CNET reviewers at a basic program such as Quicken or others with log-time experience would give a better idea of minimums needed.

FWIW, I have used Quicken and Quick Books for years. I have no other ties to/with them. I would love a similar, free program.

Matter of fact, I have just quit a very long and useless series of support emails trying to get their off-shore techies to fix a problem with 2006 software. I gave up, bought 2008, it installed cleanly and fixed all the problems. Except I can't get them to stop trying to "help" me. End of rant.

Herb