Comments on: Do wireless companies care about contract customers?

Benefits for loyal Sprint Customers

[alenas]

Nice - AT&T definitely needs to learn something from Spring

[vvvlad81]

Congrats on falling for it! Since Sprint is bleeding customers like nothing else of course they had to "FINALLY" do something to retain some of their customers. All the funky marketing labels are there to make you feel important, while the sticky non slip pads cost less than a penny to make somewhere in China.

They let you switch plans without extending the contract? FINALLY! Everybody else was doing that for some time now...

As for the more responsive customer support calls don't fool yourself. It's not because they value you as a customer, it's because they realized the "primary line" is that sprint cell phone for most of the people and having you wait on the line for half an hour just means they lost 30 minutes of airtime revenue, and they want to reduce that as much as possible. The rest is just spin.

Although allowing you to switch the phone every year as opposed to at the end of the 2 year contract is something to be applauded. Will that be enough to prevent them from loosing another million customers next month? My hunch is not...

[llanos5000]

this is ridiculous. sprint is known for having terrible customer service. they are also known for extending customers' contracts when they change anything on their plan. i know people who have been in contract for half a decade with no new phone. they just needed more minutes and different times. maybe rollover would help.

also, sprint blows.

[patjanks]

It's funny because with Alltel I can go into the store at any time and say, "Hey is there anything I can change to keep nearly the same amount of minutes and features for cheaper?" They'll look at what I've been doing for the last few months and go, "Actually yes you can because we have a new plan out with a cheaper price that is practically the same thing, etc. I'll change it now and it'll start next month without extending your contract or anything." Shouldn't all customer service be like that?

For instance, one day I went in saying, "I'm going to get text messaging but I'm not sure how much I'll use monthly, so, I figure I should probably get unlimited the first month and change it down from that to see how many I need. Can I do that?"

They said, "Actually what I'll do for you is give you a month free of unlimited texting and you can go from there. How's that sound?" Duh! Customer service gets you loyal customers!

[carguy622]

I've always found AT&T to have excellent customer service when I call. I've had AT&T for about ten years now, back before they were Cingular, and then back to AT&T. I was not using all my minutes on the $39 plan and they put me on a $29 plan that they only offer to long time customers.

[benjaminstraight]

Cell phones are now a lifestyle requirement.