Comments on: Zoho enhances its CRM application for enterprises

Zoho CRM Enterprise Edition gets role-based security administration, SSL support, spreadsheet integration, custom fields, and other features.

[sgtlyon]

Zoho is great! I have not had the time to really use the CRM to it's potential, but... Zoho creator alone has made my job three times easier.

[jeff_devault]

"At some point, Salesforce's cost of sale should decrease".

There you go again with your typical Salesforce.com positive bias. You have been seduced by all the cool parties Benioff has invited you to. Pathetic.

How will their cost of sales decrease with price competition from Microsoft, SAP and Oracle on the high-end and Zoho on the low-end. Has anything in Benioff's history led you to believe he is a cost cutter?

Check out this quote:
"...But while some at Oracle remember Benioff as an all-star, others--especially those turned off by such hype--didn't understand why he was considered so special. Critics say he wasn't much of a manager and couldn't run a group. "Marc was one of Larry's favorite children," says former Oracle president Ray Lane. "He had good ideas, but he didn't create a lot of revenue and had no respect for the organization or the political process." Some denounce the software he worked on, saying it was copied from Microsoft or Apple ideas. Others disapproved of the massive amounts of money Benioff spent. He was known to drop $1 million on a launch, including nonessentials like logoed jean jackets or hiring his masseuse to de-stress his team before the big event. A former colleague remembers a widely circulated sentiment: "Benioff spent more on T-shirts than he generated in revenue."

from http://money.cnn.com/magazines/fsb/fsb_archive/2003/03/01/338759/index.htm

[WeCanDoBIZ]

So he was a maverick! I am not sure that lack of respect for a leviathan is necessarily a bad thing (unless you are commenting from inside of course). That said, I do think Benioff's ambitions for world domination before managing to do CRM properly are perhaps the business plan of an egotist rather than a pragmatist.

Back to Zoho, they don't lack ambition. I hope they get some time to flourish on their own before they are snapped up and the chutzpah gets lost.

Ian Hendry
http:///www.wecando.biz

[ncl209]

In my opinion Salesforce.com will soon be on its way out, thanks to its massive unpopularity with its users and the fact that it is being surrounded on all sides with good free CRM such as Zoho and www.octopuscity.com. The only thing keeping Salesforce.com afloat right now must be the aggressive (or "sneaky") billing and sales approaches, and name recognition.

[optimak]

<a href="http://www.topcrmapplications.com">CRM Application</a> has it's ups and downs. Free CRM and Commercial CRM also have important differences.

-Top CRM Applications

[optimak]

CRM Applications have it's ups and downs. Free CRM and Commercial CRM also have important differences.

-Top CRM Applications
http://topcrmapplications.com/